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AA: Home Insurance reviews

Name: Home Insurance
Rating: 3.03 (60 reviews)

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2.53

Based on 60 reviews, last reviewed 27th Mar 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

30%

23%

39%

Latest highest rating:

5

I have recently had to make a claim which was a seam... I have recently had to make a claim which was a seamless process. Very good value for money and excellent customer service Reviewed on: 4th September 2024

Latest lowest rating:

1

Shocking experience. Shocking experience. Major water leak into the kitchen from exterior pipe, water dripping in. AA sent rude aggressive surveyor who said no claim as pr... Read more Reviewed on: 27th March 2025

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About this product

Protecting your home and its contents with a robust insurance policy is vital. Finding the right insurer for your needs is equally as important. We collect AA home insurance reviews to help you make an informed decision when taking out your new policy.

AA offers combined buildings and contents policies. You can choose between Home Insurance and Home Insurance Plus, depending on your needs from a policy. You can also opt for legal expenses cover and home emergency cover as additional extras. AA offers ‘new for old’ replacement on covered items, included within the standard level of cover.

Does AA sound like the right insurer for you? Read our AA home insurance reviews to see how genuine policyholders rate their experiences. Find out what levels of cover they selected and how satisfied they were with the price of their premium. Discover if they would renew their policies and recommend AA to friends and family. Customer reviews can provide the insight you need to make a smart decision when choosing your new provider.

Have you had a home insurance policy with AA? Did you opt for the standard level of cover, or for Home Insurance Plus? Did you add on either of the additional extras to your policy? Did you have any experience with AA’s customer service? Did you need to make a claim, and if so, how well was it dealt with? Did you use the ‘new for old’ promise, and if so, did it live up to expectations? Were you satisfied with the service you received as an AA policyholder and would you recommend the provider to others?

Write an honest AA home insurance review on Smart Money People today.

AA Home Insurance reviews (60)

Review of the AA, Home Insurance:

Household Insurance from a household name you can't trust!!

Claim Reference number SHAA01006224: Claim made on the 15th January 2022 for water damage as shower has obviously been leaking for a number of years, damage to floor boards and bathroom support beams. Do not insure anything with The AA, the offer no insurance what so ever and will do whatever they can not to pay. You get a claim handler that you can't contact. You are asked to communicate over the portal where messages are ignored! What sounds hard to believe is this so called insurance Company will not repair the leak but will repair the damage caused by the leak, this is written in their policy so this is fair enough, however the truth of the matter is they won't pay to repair the damage either! As soon as their surveyor arrived I knew that he had already decided that this claim would not be paid. I have asked for his full biased report and I am unable to get this. The reason for not paying is they state that the leak must have been there for a while, pretty obvious because the beams are rotten by water damage but how would I know that until I made the claim once water came through the ceiling and I removed the shower tray to uncover the damage! Calling your claim handler, leaving messages for her to call you is pointless. I called Friday 28th January 2022 waited over a hour for someone to answer and as soon as someone did they dropped the call. You can of course log a complaint with them, which I did, but no one actually asks you what you are complaining about and you are told that they will be in touch in 8 weeks after looking into the complaint that they know nothing about, which I am sure will come back with they will not be paying the claim! Everything about making a claim, getting it surveyed, approved, to resolve your house Emergancy is engineered to make sure that your claim is processed slowly, refused and when you complain they disappear! I will continue to fight this injustice and poor customer service / relations until someone takes note and I will update this review on my progress, as this Company cannot keep on taking the publics money and leaving them stranded without any assistance or help! I hope their recovery service is a bit better that their insurance services! Reviewed on: 1st February 2022

Terrible

AA Home Insurance is just awful - we had been with them for many years, never made a claim. We had a water leak at our home, water gushing out of a pipe, we called a plumber right away in order to stop more damage being caused. Cost of repair was £426.00- we sent the claim dept footage of the leak and screenshots showing the invoice and a bank statement showing the payment was made as they had requested. Claim was turned down as 'you did not follow your policy rules by calling us first and using our own tradesman' What?? We thought we were helping the AA by not letting the water cause more damage than necessary and saving them money. I could have understood if it had been for thousands, but £426.00?? Avoid the AA - they just want your money and they use any excuse to weasel out of paying - awful Company Reviewed on: 31st July 2023

Very helpful

Very good customer service staff very knowledgeable Reviewed on: 28th July 2023

Be careful

While the AA are a very reputable brand, their claims management is handled by a company called Integra who have a shocking reputation. I tried to submit a very simple accidental damage claim. Would have been done and dusted in minutes with a proper insurer like Direct Live or Aviva, but Integra went out of their way to make life difficult for me and gave me so many unnecessary hoops to jump through in the hope I would withdraw my perfectly legitimate claim. Over a month later and radio silence from Integra. I will leave AA at renewal and never come back. I'd rather pay a little more with a proper insurer, safe in the knowledge they will look after me when I need them. Reviewed on: 17th July 2023

AA Home insurance have left us in building site

SHAA01016410 AA Home insurance Claim just treated as a joke 5 months down the line . Our home has been left as a building site after a flood in November . No assistance , they couldn’t provide builders, accommodation , told us to find a “man with a van “ to remove the rest by of our contents . No customer service , no response from complaints department . Everyday is a battle . No one cares Reviewed on: 12th April 2023

Auto renew

Specifically chose the do not auto renew option but this was ignored. I chose this insurance for my autistic brother, when trying to cancel the auto renewal on his behalf they insisted they needed to speak to him! Absolutely furious Reviewed on: 7th November 2022

Good insurance company

Been with them a number of years always competitive with on price Reviewed on: 27th September 2022

Great company

The AA can’t be beaten on price, we have used them for home insurance for the past 3 years as they have always been cheapest even on renewal. When I have had to contact them they are always friendly and easy to get hold if Reviewed on: 15th August 2022

Best value

The website makes it so easy to review and amend your policy. If I had questions I know I could always give them a call. Reviewed on: 14th August 2022

DO NOT USE AA Home Insurance

Appalling service, no communication, untrained rude staff, no customer focus, delays while staff go on holiday. Reviewed on: 5th July 2022

Is this a scam company had

Had a leak on a water stop tap .the leak caused damage to the vinyl flooring .had to be taken up as it was warped.surveyor for the aa agreed.but the claim has been declined because on the photos we sent there are some marks on the wall and the aa say this is related to the damage these marks are not connected to the leak It seem they are looking for ways not to pay the claim.you may get cheap insurance with this company but if they don't pay for accidents that's why If I were you please go to another company .all.in all a very. Bad and costly experience Reviewed on: 16th March 2022

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