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AA: Home Insurance reviews

Name: Home Insurance
Rating: 3.03 (60 reviews)

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2.53

Based on 60 reviews, last reviewed 27th Mar 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

30%

23%

39%

Latest highest rating:

5

I have recently had to make a claim which was a seam... I have recently had to make a claim which was a seamless process. Very good value for money and excellent customer service Reviewed on: 4th September 2024

Latest lowest rating:

1

Shocking experience. Shocking experience. Major water leak into the kitchen from exterior pipe, water dripping in. AA sent rude aggressive surveyor who said no claim as pr... Read more Reviewed on: 27th March 2025

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About this product

Protecting your home and its contents with a robust insurance policy is vital. Finding the right insurer for your needs is equally as important. We collect AA home insurance reviews to help you make an informed decision when taking out your new policy.

AA offers combined buildings and contents policies. You can choose between Home Insurance and Home Insurance Plus, depending on your needs from a policy. You can also opt for legal expenses cover and home emergenc...

AA Home Insurance reviews (60)

Review of the AA, Home Insurance:

Excellent price

I searched around for anew home insurance , i found the AA, it was really easy to do, and the price is just right for me, excellent customer service too, thank you AA Reviewed on: 14th August 2016

Shocking experience.

Shocking experience. Major water leak into the kitchen from exterior pipe, water dripping in. AA sent rude aggressive surveyor who said no claim as property was old and in poor condition. Call centre made compensation payment to us due to conduct of surveyor. when we complained. Avoid if you value quality service and professional polite surveyors. Reviewed on: 27th March 2025

Thieving company - steer well clear!!

When you take out a policy they automatically select you far auto renewal, apparently its your responsibility to request that it doesn't. in my case they renewed & i wrongly expected them to charge a fair price so i didn't check the renewal doc that they emailed. It wasn't until i saw the direct debit coming out at 3 x the previous years that i realised that they had increased the cost of my policy by £300. i then called to complain & they said that because the 14 day co... Reviewed on: 18th December 2024

I have recently had to make a claim which was a seam...

I have recently had to make a claim which was a seamless process. Very good value for money and excellent customer service Reviewed on: 4th September 2024

Competitive quote backed by good customer service.

Competitive quote backed by good customer service. Options clearly explained, without any pressure to purchase. I particularly appreciated the personal service provided when setting up my policy - without the need to fill out a long questionnaire online Reviewed on: 23rd August 2024

I tell the legal expenses that I have a boundary dis...

I tell the legal expenses that I have a boundary dispute and they say we don’t cover that. Even though other providers do. I then phone their 24 hour legal helpline and find that it is not really 24 hours as I ring late at night and they tell me no legal adviser can take your call. Can we ring you tomorrow. When I do get to talk about my legal problem they will only discuss topics which their legal expenses policy will cover. Even though all I want is telephone legal advice. Whe... Reviewed on: 15th February 2024

Cheap, but you only get what you pay for.

Cheap, but you only get what you pay for. They avoid paying out when you have a claim. Reviewed on: 9th February 2024

Its regarding home insurence- Pls avoid as AA is not acutal insurer.

Its regarding home insurence- Pls avoid as AA is not acutal insurer. Its regarding home insurence. Pls Avoid..... I have home insurence with contents covered while on holiday. My wife lost her gold chain while on holiday. We provided all the information regarding the claim. At last they rejected the claim saying they can't find where it was lost. If I know where it was lost, i will go and find there or complain there, why whould I calim insurence and waste my time. They try thei... Reviewed on: 18th December 2023

Don't buy as AA is just middleman

Hi, AA doest not handle home insurance. Its third party who handle claims and policy. I took home insurance based on AA brand and been with them past 3 years. I have home and contents insurance with contents covered outside of my home. We went on holiday last summer and my wife lost gold chain in holiday which was in her hand bag. When I claimed for it, AA transferred claim to third party company who is giving lot of excuses to avoid paying claim. The reason given was they can't... Reviewed on: 26th November 2023

Disappointing

Have had a storm ⛈️ leak on my roof and ceiling, don’t cover internal damage, only a miserable amount for a important event, cancelled my policy, never again Reviewed on: 22nd September 2023

Best quote

Already have my car insurance with them so decided to compare my home insurance and for much better cover got a cheaper price than my existing insurance company Reviewed on: 23rd August 2023

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