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Acorn Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 1.9 (69 reviews)

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1.64

Based on 69 reviews, last reviewed 14th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

16%

72%

Latest highest rating:

5

Great customer service insured me when no one else w... Great customer service insured me when no one else would. Reviewed on: 27th August 2024

Latest lowest rating:

1

Absolutely shocking customer service I have had an incredibly frustrating and disappointing experience with Acorn Insurance, which I feel compelled to share. My car has been in the garag... Read more Reviewed on: 14th September 2024

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About this product

We collect Acorn Insurance car insurance reviews to give you insight into what you can expect as an Acorn policyholder.

Acorn Insurance has been providing specialist insurance since 1982. The company offers a wide range of tailored policies, such as taxis, couriers, black box and imported cars. With a variety of solutions to fit many different needs, find out what real customers think by reading our Acorn car insurance reviews.

Our reviews can help you determine if Acorn’s policies are right for your needs. Do you require specialist insurance? Or perhaps you’re looking for a robust young driver policy? Maybe you’re hoping to add some additional extras to your cover? Whatever your needs, check out the Acorn car insurance reviews on Smart Money People to see how others rate their cover.

Have you had an insurance policy with Acorn? Share your honest experience by leaving an Acorn car insurance review today. Were you satisfied with the cost of your premium for the level of cover that you received? Did you need to make a claim with Acorn, and if so, how well did they handle it? Perhaps you took out a specialist policy - if so, what made you choose Acorn Insurance as your specialist insurance provider? Whether good or bad, share your experience with others. Together, we can help people like you make better decisions.

Acorn Insurance Car Insurance reviews (69)

Review of the Acorn Insurance, Car Insurance:

scam

collected car for glass repair after attempted theft - sold it for profit with its entire content, did not communicate that this had happened and pretended car was being repaired. Not settled the claim after 4 months to the incident. should have FCA licence removed and be investigated Reviewed on: 31st October 2023

Absolutely shocking customer service

I have had an incredibly frustrating and disappointing experience with Acorn Insurance, which I feel compelled to share. My car has been in the garage for a gearbox failure since the 26th of August, 2024, and I got it back on the 6th of September. Unfortunately, I had to return it to the garage on Thursday morning due to further issues. During this time, the garage had been driving the car and speeding on multiple occasions, which led to two black box speed warnings on my insurance. To clarify that I wasn’t driving during those dates (from 26/08/2024 to 06/09/2024), I went to my car dealership to request a formal letter on headed paper. Although they couldn’t provide a physical letter, they sent me an email confirming that the car was not in my possession during that period. However, Acorn Insurance dismissed this email, stating that "anyone could fake an email," despite the fact it came from a VAT-registered garage and a reputable dealership. To make matters worse, Acorn also refused to accept the email because the garage had been speeding in residential areas. This is despite the fact that the black box data clearly shows that the car was parked in a locked garage forecourt awaiting repairs during those times. I sent this information to Acorn Insurance on the 9th of September and did not receive any response until Friday, 13th of September. When they finally called, it was just 20 minutes before their offices closed. To my surprise, they gave me a cancellation notice that takes effect in 7 days. With only 5 minutes left before they closed, I was unable to do anything to resolve the issue, which was incredibly stressful as I am only three months away from earning a year’s No Claims Discount. I believe the way I have been treated by Acorn Insurance is completely unacceptable. From dismissing legitimate evidence to their delayed and unhelpful response, this has been a nightmare. If the issue is not resolved by Monday at 5 PM, I will be escalating my complaint to the Financial Ombudsman. Reviewed on: 14th September 2024

Great customer service insured me when no one else w...

Great customer service insured me when no one else would. Reviewed on: 27th August 2024

Do not use this company !!!!!

Do not use this company !!! My sons first insurance policy with a black box fitted cost £480 deposit , they cancelled his policy 3 weeks later due to us missing a call from them , i called them up to ask why they cancelled the policy , they said validation issues , bear in mind I’ve spoke to these people 3 times in 3 weeks plus took photos of the car with black box fitted , did the validation on the first call , no issues with my sons recorded performance so no warnings there, I’ve repeatedly asked them for a reason as to what needed validating and no reason given , I’m now very concerned that My son won’t be able to get car insurance in the future due to this cancellation on his record , the poor kid has done nothing wrong , no speeding , no night time driving , no passengers , this company have done nothing but harass him and stress him out , I wish I had done my research and read there reviews beforehand Reviewed on: 9th August 2024

Acorn car insurance

1. Had car insurance for Vauxhall Corsa 1.6 Diesel, approx. £2,400.00. Changed to a smaller Vauxhall Corsa 1.2 Eptrol (SO, SMALLER ENGINE), and insurance was recalculated to £200.00 MORE (£2,600.00). 2. Changed to a CHEAPER insurance car after doing research. ONLINE MECHANISM would NOT allow me to change the car online. . .in the end, cancelled car insurance with Acorn and switched to esure. 3. Have received a generalised email from Acorn about cancelling, and no indication of any refund (I had paid the year's insurance till January 2025), so am due at least 4 months refund. . . Reviewed on: 1st August 2024

Avoid this company

I do not recommend this company, I had to pay fees of £66.00 to change the occupancy, I know it's not much, but they canceled my old policy and opened a new one without notifying me, I changed my car and address during the policy period with other companies and I never paid any fees Reviewed on: 30th July 2024

AWFUL COMPANY ...

Yet again seems to be a pattern emerging policy cancellation for speeding after 2 months be very wary of this company Reviewed on: 6th July 2024

Bunch of thieves!

Bunch of thieves! Do not insure a newly passed young driver. They make you pay 2 months insurance £361.07 up front ( at the time I thought this was odd) now I know why! My son had a black box fitted and had been insured for just over 2 weeks. This morning I had an email saying they were cancelling his insurance due to 1 instance of speeding . No warning, just cancelled straight away. Why not tell us what is acceptable and what is not, there must be some leeway? They said there’s a £180 cancellation fee and an extra £47.22 to pay on top on the 2 months insurance he’d already paid for. £408.29 for 2 weeks insurance!! Daylight robbery! Their quote might be cheaper than others but they’ll take all of your cash and cancel your policy. Avoid at all costs! Reviewed on: 4th June 2024

Samuel m.b

Has a good experience with Acorn car insurance last year insured my Mazda and the insurance price was very good. Customer service was excellent and Explained how the black box works Will be using again Reviewed on: 31st May 2024

Have been paying penalty fee .

Have been paying penalty fee .Yet it has been their fault who never set up direct debit.Called to speak to the manager 2mnths ago. But never got. Call back till date.Have lost £ throughout penalties that were not my fault. Reviewed on: 1st May 2024

IF THERE WAS A 0 STAR ON THIS THEN I WOULD GIVE THIS...

IF THERE WAS A 0 STAR ON THIS THEN I WOULD GIVE THIS COMPANY 0 STARS. MY NEPHEW WHO SUFFER FROM SEVER ANIEXTY AND HAD PREVIOUS MENTAL HEALTH ISSUE WAS INVOLVED IN AN ACCIDENT WHICH HE REPORTED AND DIDNT WANT TO CLAIM. TO HIS SUPRISE HE RECIEVED A LETTER FROM ACORN INSURANCE WHO ARE PART OF HEAVEN INSURANCE ADVISING HIM THAT HIS INSURANCE POLICY WAS CANCELLED DUE TO A ENFORCED INSURER DECISION AND ALSO ASKED HIM TO PAY £2100.00 FOR THE REMAINDER AMOUNT OF INSURANCE. HE CALLED THEM TO FIND OUT BUT NO ONE WAS GIVING AN ANSWER AND KEPT TRANSFERRING HIM TO OTHER DEPARTMENTS! HE THEN HAS COME TO ME, REALLY UPSET AND ANXIOUS HAS HE HAD DAMAGED CAR AND ALSO THE FACT HIS A YOUNG DRIVER AND HEAVEN HAVE CANCELLED HIS POLICY. TO WHERE BEGUN TO WORRY ABOUT HIS WELFARE. I CALLED ACORN INSURANCE WHO I SPOKE TO AN ADVISOR CALLED JACOB WHICH HE TOLD ME THAT THE INSURANCE WAS CANCELLED BECUSE HE DID NOT HAVE THE RIGHT COVER AS HE HAD AN ACCIDENT AT WORK. WHICH I QUICKLY INTEJECTED AND ADVISED THAT THIS IS INCORRECT AS HE WORKS FROM HOME AND THE DAY HE HAD THE ACCIDENT HE HAD SOCIAL GATHERING WITH HIS WORK COLLEGUES AND WHEN HAS FINISHED FROM THE EVENT HE HAS UNFORTUNATELY HAD AN ACCIDENT WHICH HE ACCEPTS. I WAS TOLD BY JACOB THAT HE IS GOING INVESTIAGTE THIS AND ALSO HAD RAISED A COMPLAINT ON OUR BEHALF AND ALSO PROMISED A CALL BACK FROM THE MANAGEMENT TEAM. LOW AND BEHOLD ITS BEEN 3 DAYS AND I HAVE NOT HERD ANYTHING I KEEP CALLING THERE LINES AND THERE EXTREMLY BUSY AND DONT ANSWER THERE CALLS! THIS IS DISGUSTING AS MY NEPHEW IS VUNERBALE. I BELIEVE AS TP MADE A CLAIM HEAVEN CANCELLED HIS POLICY AND TRIED TO MANIPULATED A VUNERABLE CUSTOMER BY CANCELLING THE INSURANCE AND HAVE THE CHEEK TO ASK HIM TO PAY FOR FULL YEAR!!! AVOID AT ALL COSTS! ONE OF THE INSURANCE COMPANIES IVE DEALT WITH AND LOOKING AT THE REVIEWS FEEL LIKE THEY TO THIS TO EVERYONE! I NEED THE COMPLAINT DEPARTMENT TO GIVE A RESOLUTION LETTER SO I CAN TAKE THIS TO THE FOS!!! Reviewed on: 19th March 2024

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