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Admiral: Car Insurance reviews

Name: Car Insurance
Rating: 4.79 (22358 reviews)

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4.73

Based on 22,358 reviews, last reviewed 15th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Efficient and Competitive Pricing Very easy to use with competitive rates. Ideal for adding additional drivers! Reviewed on: 14th October 2024

Latest lowest rating:

1

Ford Transit Revovery Truck not insured If you have insured your Ford Transit recovery truck with Admiral, you will find you are not insured. We only found out when the truck was stolen. Reviewed on: 15th January 2025

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Car Insurance reviews (22358)

Review of the Admiral, Car Insurance:

Incompetent and understaffed

Incompetent and lacking capacity to do the real work (managing insurance claims effectively) You should look at how insurers handle claims. In my case they have badly messed up 2 claims and the subsequent complaints. I think they have staff competency and capacity issues. It has been 1 year since these issues started and honestly Admiral can't seem to do anything right. Issues: - Fraudulent third party claim for over £4000 excess work unresolved. I have provided images of the third party car at the time of the incident showing none of the extensive damages claimed for were present on the car at the time but Admiral have done nothing. -Admiral extremely pressuring me with Copart to give them my car for scrap without explaining that I could retain the car. -Admiral applying the wrong category for write off. Then saying they have corrected when they haven't (which would have got me in trouble with the DVLA). I checked myself and found that they still had not put the correct category on. -Admiral never starting proceedings with third party insurer to recover excess (incident in February 2024). They like sending emails and saying they've done all they can. So you will be without your excess for months. - Admiral complaints team seem to be over burdened. They do not reply to emails or investigate concerns. If they do reply they will not Get your complaint in early so that you can take them to Ombudsman instead. -Admiral privacy team does not provide all phone calls as part of a subject access request. It will be the phone calls that you actually need (the ones where they pressured you or made mistakes) that they will not provide. This is illegal. My premium has increased and I am at least £600 down. Save your money and go to a competent insurer. Reviewed on: 12th December 2024

Straightforward Car Insurance

Did a price comparison for car insurance and Admiral came up as the cheapest. Easy to arrange and get the cover that I want. Reviewed on: 12th October 2024

Car vandalized, Admiral dealt with everything prompt...

Car vandalized, Admiral dealt with everything promptly to my needs. Reviewed on: 12th October 2024

I am with Admiral for at least 8 years.

I am with Admiral for at least 8 years. I always get good price when I renew. I had claims in the past and they always handled it well. So I am confident that I can rely on them. Reviewed on: 11th October 2024

Admiral customer service

Admiral customer service always helpful and provide clear information. Reviewed on: 11th October 2024

Admiral - a competitive deal is guaranteed.

I like to shop around every year for the best deal on all of my insurance policies. Admiral is the only company who provided me with a renewal quote that actually beat all the other quotes. Customer service is pretty good too. Reviewed on: 11th October 2024

Quick and easy to use them.

Quick and easy to use them. I would recommend them Reviewed on: 11th October 2024

Easy to use online added another vehicle to my polic...

Easy to use online added another vehicle to my policy easily using multicar. Reviewed on: 11th October 2024

Decent priced for new drivers

Pretty reasonable price for a new driver, covers most of the basics without the need for a black box. Reviewed on: 10th October 2024

east to select product and payment

east to select product and payment Reviewed on: 10th October 2024

Helpful and easy to contact - real people!

Helpful and easy to contact - real people! Reviewed on: 10th October 2024

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