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Admiral: Car Insurance reviews

Name: Car Insurance
Rating: 4.79 (22358 reviews)

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4.73

Based on 22,358 reviews, last reviewed 15th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Efficient and Competitive Pricing Very easy to use with competitive rates. Ideal for adding additional drivers! Reviewed on: 14th October 2024

Latest lowest rating:

1

Ford Transit Revovery Truck not insured If you have insured your Ford Transit recovery truck with Admiral, you will find you are not insured. We only found out when the truck was stolen. Reviewed on: 15th January 2025

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Car Insurance reviews (22358)

Review of the Admiral, Car Insurance:

Incompetent and understaffed

Incompetent and lacking capacity to do the real work (managing insurance claims effectively) You should look at how insurers handle claims. In my case they have badly messed up 2 claims and the subsequent complaints. I think they have staff competency and capacity issues. It has been 1 year since these issues started and honestly Admiral can't seem to do anything right. Issues: - Fraudulent third party claim for over £4000 excess work unresolved. I have provided images of the third party car at the time of the incident showing none of the extensive damages claimed for were present on the car at the time but Admiral have done nothing. -Admiral extremely pressuring me with Copart to give them my car for scrap without explaining that I could retain the car. -Admiral applying the wrong category for write off. Then saying they have corrected when they haven't (which would have got me in trouble with the DVLA). I checked myself and found that they still had not put the correct category on. -Admiral never starting proceedings with third party insurer to recover excess (incident in February 2024). They like sending emails and saying they've done all they can. So you will be without your excess for months. - Admiral complaints team seem to be over burdened. They do not reply to emails or investigate concerns. If they do reply they will not Get your complaint in early so that you can take them to Ombudsman instead. -Admiral privacy team does not provide all phone calls as part of a subject access request. It will be the phone calls that you actually need (the ones where they pressured you or made mistakes) that they will not provide. This is illegal. My premium has increased and I am at least £600 down. Save your money and go to a competent insurer. Reviewed on: 12th December 2024

My first policy

My first policy, very happy. Price could be smaller but for what the alternatives were, this was the best option Reviewed on: 14th September 2024

Great monthly newsletters

Great monthly newsletters giving helpful general information about driving and staying safe. Reviewed on: 14th September 2024

Excellent company

I was looking for car insurance companies with a good price and Admiral provided me by far with the best quote whereas other companies were charging a fortune. Reviewed on: 11th September 2024

Since when did scamming become legal?

1st impressions were good, I was paying around £2000p/a for a passat with a young driver on the policy. March 2024 came and it was time for renewal, suddenly from some calculator (clearly broken) came the figure of over £6000p/a with no change to the policy/cover. This is a total scam and somehow totally legal. Not only could this have emptied my wallet, it genuinely gave me depression. My passion and time for cars became pointless, and just waking up every morning became very difficult. Reviewed on: 10th September 2024

Admiral car insurance

Good value for money, UI on app is very friendly, also provides optional car tracking for potential future price reduction Reviewed on: 7th September 2024

I think they’re fair in prices and quick in processi...

I think they’re fair in prices and quick in processing any documents Reviewed on: 6th September 2024

Great service.

Provided a good quote and with the ability to make changes quickly and easily online provides great service. Reviewed on: 5th September 2024

Really helpful online chat

Really helpful online chat to help me with a last minute insurance need and very competitive price Reviewed on: 5th September 2024

Good service and good deals available

Real person on the end of the phone rather than chatbot. Good deals when i bundled my car insurance with my home insurance. I like having an established, reputable insurer. Reviewed on: 5th September 2024

Seamless, easy to deal with, great online portal

Seamless, easy to deal with, great online portal Reviewed on: 5th September 2024

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