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Admiral: Car Insurance reviews

Name: Car Insurance
Rating: 4.79 (22360 reviews)

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4.74

Based on 22,360 reviews, last reviewed 19th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Efficient and Competitive Pricing Very easy to use with competitive rates. Ideal for adding additional drivers! Reviewed on: 14th October 2024

Latest lowest rating:

1

i have had the worst experience of my life with this... i have had the worst experience of my life with this company! they will lie to you and try to rip you off! i’ve been waiting a year for them to sort s... Read more Reviewed on: 19th February 2025

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car Insurance reviews (22360)

Never go near Admiral Insurance.

Never go near Admiral Insurance. Was hit on the M25 18 months ago and the claim has failed to be progressed and solved. They then raised the premium as I was stuck with them due to the fear of moving my no claims, based on the accident being unresolved. Stay Away from Admiral! Reviewed on: 10th February 2024

Admiral are refusing to engage with our complaint af...

Admiral are refusing to engage with our complaint after a no fault claim. They passed our car to a company called Auxillis who have had it for four months now and have done nothing. The claim isn't even going to be on our insurance! Do not use admiral they are awful even in the event of a no fault claim Reviewed on: 3rd February 2024

Victim of an Admiral customer

I was hit by an Admiral insured driver Dec 2 . The driver ignored requests to provide details (a criminal offence). Admiral contacted me just before I contacted the police. Eventually their repairers took my car away. After alot of messing me about my car was returned on Dec 28. Repair was not complete and was taken away again. Finally returned 4/1/2024. Paint job was a poor match. Repairers were slow and did a bad job. Complained to admiral and they rejected - said that my bumper was already the wrong colour before their repairers (Steer of Ayr) repiared it Reviewed on: 24th January 2024

Admiral insurance - the worst in the UK

I've been a customer for almost 5 years and I've never been involved in an accident, I've never made a claim. At the end of last year, I renewed my policy annually and also included a second car in my policy (on the Admiral app they say they grant 15%, but there is no such discount). I spoke to an attendant but it was impossible to proceed. This attendant was completely unprepared (she was in training) and constantly interrupted the call and consulted someone else (a boss or supervisor) about my questions, as she didn't know how to answer them. It was impossible to understand what she was saying (she had very bad diction as if she was eating all the time). She interrupted me all the time, not letting me speak. Extremely rude and without technical knowledge. I was on the phone for almost an hour, they didn't resolve what I wanted and they even hung up on me. She could never work in customer service. This company has the worst customer service in the UK. I would not recommend this company to anyone unless you want to be disrespected. I'm going to cancel my policy, it doesn't include my second car in the main policy and my two daughters didn't take out insurance with Admiral, meaning they lost four customers. And I am reporting what happened to all my personal friends and those at my company. He has to learn how to work and respect people—the worst insurance company in the UK. Reviewed on: 18th January 2024

I was hit by an Admiral insured driver

Worst experience ever

Admiral paid out on a false claim on my motor insurance without my knowledge even though I told them I wasn't involved, hadn't even been in the area, they sent an engineer out to inspect my car for damages or repairs he found everything was in good order, I sent photographs of my car (which they asked for) showing no damage to my car they asked if I would be willing to go to court "yes of course I would" I didn't hear anything from them and assumed it had been dealt with until my renewal was up and I went with another insurance company, that's when I found out they had paid out stating I was at fault. Pushing my insurance premium up and losing my 35yrs no claims.I'm currently pursuing the matter with Admiral when they offered me £20 inconvenience money to treat myself at the weekend ha, obviously I refused, lodged a complaint and today I received an email making me an offer of £30 also refused. This at fault claim will stay on my data for 5 years, very unfair! I'm in the process of going through the ombudsman if nothing comes of it I'll be getting a solicitor. I've been driving for 38 years and never experienced anything like this. My advice... steer clear of Admiral they are shocking. Reviewed on: 3rd January 2024

Need to do better job

Chose this insurance asnit was most suitable for my needs. Afterbcar accident ,they did absolutely nothing to help out. Sent me to take a pictures of the car and send it to them,basically do their job. Ask some questions got all the answers . Someone did not do their job properly and after more than a month chasing them up finally agreed to do the pay out. Called next day and decided not to pay anymore as "something came up". Even so it was clear and honest answer from the beggining. Very unprofessional people work there . Need a lot more training before you send them out to aswer damn phone calls and "assist on the best interest of the customer" . Don't waste your time on this insurance company . Of course they will look after they own interest. I lost my car and was mugged by them. This is a joke. Reviewed on: 11th December 2023

Very greedy, stay away

I’ve been a loyal customer with Admiral and made no claims for the past 13 years. My insurance has increased from £84 monthly to £213. That’s an absurd!!! Disappointed I left the company this week but they not only took my £218 but the £60 leaving fees also. In case you’re thinking about using Admiral, please think properly or you’ll be ripped off one day. Reviewed on: 17th November 2023

Disgusted!

Absolutely disgusted with this company. After receiving a quote online for £466 for my dads van cover. Having to go away and prove his last two accidents were non-fault of his from 2-3 years ago, they had the cheek to change his quote to over £700 and had the cheek to ask if we wanted to go ahead. When I said absolutely NO, they wanted me to add further other insurance with them to "get the price down" as we give you more money to reduce the policy price. RIP OFF, merchants. and to claim because he had an accident in the last few years we live in a high-risk area! What BS.... one was in a supermarket which he fixed privately and the other was someone reversed into him. We do not live in a high-risk area. Insurance companies are using any excuse to up the cost of insurance policies to customer. Disgraceful! Reviewed on: 16th November 2023

We feel confident with Admiral company

We feel confident with Admiral company after speaking to Mr Ashwin in customer service department, who is an angel supporting to solve impossible mission with professional, patient and considerate help! Mr Ashwin must be a life saver and Admiral company is lucky to have him and must be proud of him! Reviewed on: 13th November 2023

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