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Admiral: Car Insurance reviews

Name: Car Insurance
Rating: 4.79 (22360 reviews)

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4.74

Based on 22,360 reviews, last reviewed 19th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Efficient and Competitive Pricing Very easy to use with competitive rates. Ideal for adding additional drivers! Reviewed on: 14th October 2024

Latest lowest rating:

1

i have had the worst experience of my life with this... i have had the worst experience of my life with this company! they will lie to you and try to rip you off! i’ve been waiting a year for them to sort s... Read more Reviewed on: 19th February 2025

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car Insurance reviews (22360)

Thiefs!

After 4 years of being with them, they want to renew my policy by adding £400 something extra, for being a "platinum" member. Bear in mind I had no accidents. I called yesterday to renew my policy and I got a quote which I accepted. This morning I wake up to an email saying my policy renewal will be £400 extra so I call back just to be told they're sorry but that quote was actually for last year and it was a mistake. Outrageous! How is this even possible?! Thanks Admiral, I'll be moving to a new company! Reviewed on: 8th November 2023

Worst company . Car not fixed. Staff very rude and unhelpful

This has got to be the worst Insurance provider. They do not care about the customer. My car was hit by another driver - which is a non fault - admiral advised that my car would be repaired - this was sent to the repair company which is called Mitchell inglis.. they have had the car for over 2.5 months now. I got a text from admiral two weeks ago that the part for the car was on order and that once here will be advised - I also spoke to the repairer and admiral who advised that a brand new bumper was ordered as this is what was needed for the car. So I said this is ok. I then got a text today to state that my car will be fixed by next week - so called the repairer and I was absolutely shocked to here this - they advised that admiral had called this this morning to advise to speed this process up and to not get a new bumper and to just do a temporary repairs on the bumper - I got advised by the repairer that they are doing a temporary repair as per the insurer. I advised that I was not informed of a temporary repair and that I should have been consulted as I was told on each occasion that a new bumper was being put on. I also advised that if the car was repairable then why was this not repaired instantly - the repaired advised that the car needed a new bumper and they informed the insurance of this. I called admiral up this morning and I was shocked at the level of service the customer service agents were / they were rude and they do not care about the customer. I spoke to John / Paul who was extremely rude and very unhelpful I am shocked at how they treat their customers it’s actually disgusting I have over 7 cars insured with them on a multi car policy and I will not be renewing with them. I was calling up as the repairer advised this was a temporary repair and they informed the insurance company who advised this is ok - I was explaining to the agent that this temporary repair is unheard of and is illegal and that the car needs to be fixed to ensure it’s a proper repair. However the agent was constantly talking above me - I asked for a manager to call me he advised that a manager would call me in 8 weeks time which is lies again. I called again in the afternoon and spoke to a nice helpful gentlemen who advised a manager would call me on Monday now. However the issue is that my car is not repaired and is temporarily repaired and admiral are refusing to fix this which none of it was my fault. I did not want this and I will now be taking legal action. Please go elsewhere for your insurance - they do not care about the customer nor are they helpful. Reviewed on: 28th October 2023

Left my partners brother homeless

This company left my partners brother homeless as he was just under a mile away from home he knows stranded and his mental health is awful this company does not care about anyone's health and whether or not they will be homeless it will deffo be going to trading standards and further more will be done Reviewed on: 19th October 2023

Affordable and comprehensive

It was a pleasure taking our car insurance with admiral this year, the policy was really comprehensive for my electric car and also one of the lowest quotes I found. Reviewed on: 13th October 2023

Brilliant

Polite on phone sort out any issues fair pricing sorted me out quickly Reviewed on: 13th October 2023

Great price and customer service

When I was in the process of looking for insurance for our van, I already had insurance with Admiral for my car and the assistance I was provided in finding the best deal was really great and very helpful! Reviewed on: 13th October 2023

Worst experience in my insurance life

Had 2 none fault claims in a year, all cost recoved from 3rd party, Admiral put an extra claim on my policy,, Renual had increased by £1000, to £3000, When challenged said there mistake and would rectify and not take any payment until sorted, Admiral took the £3000 and said that's the premium, I had protected no claims as well Reviewed on: 11th October 2023

Reasonably priced when you consider the cost of inflation the economy. Good customer service.

First time I joined admiral came up with a package that not only covers car insurance but house insurance. Great deal. Reviewed on: 11th October 2023

Spam

Three spam leaflets through my door in one morning,tried calling to ask them to stop but apparently they can't understand English for the life of them Reviewed on: 11th October 2023

Disgusting company do not use

Admiral allowed someone to use only my name and address to take out car insurance fraudulently. I have never been insured with them. The person then crashed twice claiming on my name leaving me unable to take out insurance. I am now 5 months in without insurance and after relentless phone calls over hours of call time, they have got nowhere. Disgusting company do not use them. I haven't been able to drive for 5 months. Reviewed on: 3rd October 2023

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