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Admiral: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.25 (165 reviews)

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2.07

Based on 165 reviews, last reviewed 10th Apr 2025

No new 5 star reviews

in the past 90 days

80% increase in 1 star reviews

in the past 90 days

27%

66%

Latest highest rating:

4

Well priced annual multi-trip cover. Well priced annual multi-trip cover. I fortunately have not had to claim so can't comment on that. Seemingly pretty comprehensive with many bolt-on op... Read more Reviewed on: 28th February 2025

Latest lowest rating:

1

Claiming, a waste of time I took out Admiral Gold travel insurance, only to later discover I already had an active policy on the same account. There was no warning or flag—just... Read more Reviewed on: 10th April 2025

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About this product

Admiral travel insurance is available for single trips and annual multi trips.

Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel insurance also protects you in the event of cancelled trips and delayed or missed departures.

Admiral travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Travel Insurance reviews (165)

Review of the Admiral, Travel Insurance:

Great service!

Just what I needed for my week away! Reviewed on: 14th October 2022

Claiming, a waste of time

I took out Admiral Gold travel insurance, only to later discover I already had an active policy on the same account. There was no warning or flag—just a duplicated payment. While frustrating, that’s not even the main issue. My bag was stolen during my trip. I submitted claims for the stolen items, one of which I also claimed on my home insurance. That claim was handled and paid within days. In contrast, several weeks later, I’m still caught in a repetitive and drawn-out process with Admiral. Admiral advertises a 10-day response time for claims, which is already quite lengthy. What they don’t mention is that this is just an initial review. If they need additional evidence, they’ll ask for it at the end of that period—triggering a new 10-day wait with each new request. The real problem is that they don’t assess the entire claim upfront. Instead, they stop at the first issue they encounter, request evidence, and only move on once that’s resolved—creating a cycle of delays. For instance, I mentioned in my original submission that one of the stolen items was a gifted electric toothbrush. Despite this, they made two further evidence requests over the following 20+ days without ever addressing that item. Only now have they asked for proof of ownership. Their solution? A “gift claim form” that must be completed and signed by the person who gave me the toothbrush—despite it already being listed in the official police report. Alternatively, I could submit a photo of myself with the item… because we all have selfies with our toothbrushes, right? At best, this process feels disorganised. At worst, it appears designed to discourage or reduce payouts. Insurance is supposed to provide peace of mind. Instead, I’ve spent more time chasing this claim than it would’ve taken me to earn the amount I’m claiming for. It's been a total waste of time. To make matters worse, I shared this frustration in a recent call with Kane (standing in for the usual handler, Tilly). Both were polite and professional, but clearly restricted by the flawed process. When I explained my concerns, Kane offered to raise a formal complaint—though clarified this would not speed up the claim or change its handling. In short: my reward for highlighting how much time and effort this claim has taken? An offer to spend more time on a separate complaint process that leads nowhere. Reviewed on: 10th April 2025

Dreadful travel insurance policy

Failed to cover missed flights because of unforeseeable international transfer issues. I had to pay £700 for an emergency replacement flight that they refused to cover. Reviewed on: 7th April 2025

I had a fall whilst on holiday in Fuerteventura on 2...

I had a fall whilst on holiday in Fuerteventura on 2nd January which resulted in a broken wrist. The hospital over there recommended that I return home asap has I would likely need an operation, which I did. Despite having supplied the information required by Admiral (many times over) I have still not received any payment! They where fortunate because I went to the local hospital not a private one. I am only claiming for the new flight and the 6 days unused accommodation. I would not recommend Admiral to anyone, my dealings with them have made a traumatic situation even more stressful! Reviewed on: 31st March 2025

Admiral is not a reputable insurance company!

My husband missed his flight home due to landslide on route to the airport. He had to get a flight the next day. He was only claiming for his flight. He has sent in all the documentation but they still want more. His friend who he travelled with was reimbursed within two days without having to provide so much documentation over and over! Reviewed on: 21st March 2025

Don't use Admiral as travel insurance

I took insurance which never pays when you need help.I will never use or recommend admiral travel insurance Reviewed on: 15th March 2025

Well priced annual multi-trip cover.

Well priced annual multi-trip cover. I fortunately have not had to claim so can't comment on that. Seemingly pretty comprehensive with many bolt-on options. Very quick and easy online purchase on a well designed website. Reviewed on: 28th February 2025

Quick, easy and efficient

I recently had an accident in France that entailed all kinds of complicated expenses. Admiral dealt with everything quickly and efficiently. I can't fault them at all. When there were complications it was very easy to speak to someone. What more can you ask for? I'm very happy with my experience Reviewed on: 26th February 2025

Will never use Admiral again

I paid for a policy to cover my pre existing conditions as I have breast cancer that spread to my brain luckily currently I have no evidence of disease but declare all this on my insurance. We were on holiday in November in the Maldives (a holiday of a lifetime that we saved for for many years). 4 days into our holiday my father in law passed away. He had medical issues, he was 81 years old. However, he wasn’t in hospital and had a heart attack at a dog groomers. We had spoken to him on FaceTime only hours before it happened. As soon as we heard the news we booked return flights. Admiral have refused the whole claim as my father in law had heart problems in the past. The terms and conditions mention pre existing conditions but only asked for details of the policy holders not family members. I just cannot believe this isn’t covered. We now feel like there is no point having insurance. We feel like they are saying we knew he might die and we certainly did not or we would not have gone away. We still have my mother in law and my parents alive so it seems we shouldn’t go on holiday while they are still alive as we wouldn’t be covered if we have to come home assuming we have a policy with Admiral which we won’t ever again. I feel at the very least I was mis sold this policy as yes there is some wording around this but no specific details were asked for and the day we went away he was given “a wonder drug, that could add years to his life” so at no point were we at an end of life situation. The form to his doctors just had a couple of very leading questions. Reviewed on: 4th February 2025

avoid this insurance company Admiral

avoid this insurance company when I fell ill with Covid and I had to cancel the rest of the trip, Admiral rejected my extension many times, they are fraudsters Reviewed on: 30th January 2025

senseless and uncaring approach

I had taken out gadget cover for a trip and lost a set of headphones. After waiting over a month I have had my claim declined because I hadn’t reported the loss to police. I’m not sure why anyone would report losing some headphones to the police. I made the claim whilst I was still within my insured period but nonetheless admiral say they cannot go against the fact I need a report filed within 24 hours, even despite being on a road trip in a country I didn’t have phone signal in. Senseless, thoughtless and careless approach to people. People take out insurance for protection and safety and this company will sidestep all they can to avoid their responsibility to the customer. Reviewed on: 28th January 2025

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