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Adrian Flux: Personal Insurance Broker reviews

Name: Personal Insurance Broker
Rating: 3.03 (147 reviews)

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2.48

Based on 147 reviews, last reviewed 10th Dec 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

43%

Latest highest rating:

5

Good customer service Someone always picks up the phone quickly when I call and Chen always help me! Reviewed on: 29th August 2023

Latest lowest rating:

1

Avoid as they are legalised thief's, Avoid as they are legalised thief's, I was given a quote, I accepted, they then said they gave wrong quote (£420 then went to £1400) I said no, cancel... Read more Reviewed on: 10th December 2024

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About this product

Adrian Flux is the UK’s largest specialist motor insurance broker but they also offer other types of cover.

Car insurance policies include cover for standard vehicles, kit cars, disabled and learner drivers, classic and high-performance cars.

Adrian Flux also offer general home insurance and cover for holiday, high-value and unoccupied homes as well as subsidence and flood risk.

Other policies include bike and van insurance, cover for motorhomes as well as key care and breakdown cover.

Adrian Flux Personal Insurance Broker reviews (147)

Review of the Adrian Flux, Personal Insurance Broker:

Very untrustworthy

Adrian flux review Appalling service and very untrustworthy company. I don’t normally write reviews but this company is truly awful. I passed my test December last year and started my policy, after the initial larger payment in January I would be paying £138 per month, this was decreased to £124. Weeks later I received a email saying I have a payment overdue of £97, after ringing up they told me not to worry and they’re not sure why I have received this email. I was assured repeatedly I’d be paying the same monthly payments of £124. A day later I received a email saying my monthly payments are increasing to £140, after ringing up again I was told not to worry and my monthly payments would be £124 going forward, I asked repeatedly to make sure this was the case. In feb they took a payment of £124 howver in march they decided that I now pay £140? And going forward I will be paying £140. Chopped and changed my monthly payments and told me different things every time I rang up to ask about it. They also made me feel like I’m arguing over pennies when In fact I’m just trying to understand how my monthly payments are constantly changing. On top of a cost of living crisis it’s a very disgusting company and in my opinion intentionally confuse customers so that they give up asking questions. Also there are many many hidden fees and will constantly try to sell you crap at the end of phone calls. Reviewed on: 6th March 2024

poor customer service, rip-off quotes

telephone wait of over 30 minutes every time! i have been a customer for over 5 years. Then changed from motorhome to van. First they quoted me as Adrian Flux. Then as Sterling van when I called them. But Adrian Flux and Sterling Van are the same company. Difference of over £400. With the same underlying insurer! Tried to rip me off, clearly. Loyalty does not pay. I'm going elsewhere. Reviewed on: 13th November 2023

DO NOT USE THIS COMPANY!!!

i paid for a whole years van insurance to be called and left on hold for half an hour to then be told my premium would change for the worse as the customer service women twisted my words to the underwriters... very stressful. do not use!!! Reviewed on: 25th October 2023

massive leaving charge

yes they charge you massively for leaving, They also have thousands of bad reviews on untrust pilot but still have almost 5 stars go figure Reviewed on: 20th October 2023

Good customer service

Someone always picks up the phone quickly when I call and Chen always help me! Reviewed on: 29th August 2023

Excellent service

They are so helpful. I love the newsletter and the quotes they give are always competitive Reviewed on: 25th August 2023

Lesson learned

Adrian Flux Cheapest isn't always best. Changed vehicles mid Term Adrian Flux quote was over twice the amount I could pay elsewhere. After getting through to them ( you're gonna wait half an hour) you'll probably get passed about with folk who obviously don't care. " impossible" to change quote I'm told. So cancelled policy, three months into a years policy, cancellation fee was £200, this was on a policy that cost £350, and had already paid over £100. Was promised a call to discuss. Still waiting. Truly awful. Reviewed on: 24th August 2023

Outstanding insurance

Outstanding insurance, customers service that's not matched in the sector.. Reviewed on: 24th August 2023

Superb service

Always very good over the phone and helpful with the best options available Reviewed on: 24th August 2023

Best Motor Insurance Broker

Really good service, cheapest around and catered for specialised needs Reviewed on: 23rd August 2023

Absolute Waste Of Time And Effort

Took out a policy to start with immediate effect, I was charged for the policy straight away but no cover note was issued and no confirmation given. I received an email the following day at 6.11pm asking to contact them or my insurance would be cancelled. I rang immediately but was not able to speak with anyone. I cancelled the policy as it was easier than trying to wait on hold and weave my way through their phone system. Reviewed on: 23rd August 2023