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Adrian Flux: Personal Insurance Broker reviews

Name: Personal Insurance Broker
Rating: 3.03 (147 reviews)

View other Adrian Flux products

2.47

Based on 147 reviews, last reviewed 10th Dec 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

43%

Latest highest rating:

5

Good customer service Someone always picks up the phone quickly when I call and Chen always help me! Reviewed on: 29th August 2023

Latest lowest rating:

1

Avoid as they are legalised thief's, Avoid as they are legalised thief's, I was given a quote, I accepted, they then said they gave wrong quote (£420 then went to £1400) I said no, cancel... Read more Reviewed on: 10th December 2024

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About this product

Adrian Flux is the UK’s largest specialist motor insurance broker but they also offer other types of cover.

Car insurance policies include cover for standard vehicles, kit cars, disabled and learner drivers, classic and high-performance cars.

Adrian Flux also offer general home insurance and cover for holiday, high-value and unoccupied homes as well as subsidence and flood risk.

Other policies include bike and van insurance, cover for motorhomes as well as key care and breakdown cover.

Adrian Flux Personal Insurance Broker reviews (147)

Review of the Adrian Flux, Personal Insurance Broker:

Absolute Waste Of Time And Effort

Took out a policy to start with immediate effect, I was charged for the policy straight away but no cover note was issued and no confirmation given. I received an email the following day at 6.11pm asking to contact them or my insurance would be cancelled. I rang immediately but was not able to speak with anyone. I cancelled the policy as it was easier than trying to wait on hold and weave my way through their phone system. Reviewed on: 23rd August 2023

Absolute scam they twist and manipulate everything you say

Son has modified van for weekends declared modifications paid insurance then they started with almost threatening emails demanding more money or they will cancel insurance making it difficult to get insurance with anyone else they twisted everything he said and he had paid another 600 to them and now they are disputing his previous no claims they are just after more money and I have reported to trading standard's never in my 50 years of driving have I ever encountered such unethically behaviour definitely a call centre based company with couldn't care less employees just making money Reviewed on: 31st January 2023

Scammers

The most scammy money grabbing **** wipes on the market. I bought a 125cc to practice on whilst i waited for my DAS, insured my bike with them for £350 online, after speaking to them they then wanted a further £300 to which i just gave because i wanted the insurance. Not even 4 weeks later the bike i bought blew up. That's £900 down, so I cancelled the insurance which totalled around £700, the cheeky ***** gave me £180 back when i paid a year upfront, gave me some ******** jargon about admin ect. If you want to insure your bike or modified car do it else where, MCE are a good bike insurance company. I know about modified cars as well because my friend just did a quote for an E90 M3 with 10 years no claims, they wanted 3k+ even though they already had £600 out of him to insure the car whilst it was in storage, something which he arranged in November 2022, he has now cancelled it and got a disgusting £170 back. I intend on posting this review EVERYWHERE *** ****** ***** ******* ******** *** ****. Reviewed on: 3rd January 2023

AVOID!!

AVOID!!! I took a policy out on my vintage car policy was £275 monthly payments £33 monthly payments on several occasions was refused (premium credit who they got to take over the policy) they on several occasions tried taking the money early and late and given £25 charges each time it wasn't in when they chose to take. I asked for to be changed and offered to pay a month in advance and was refused. Fast forward after so far paying £258 insurance the insurance has been cancelled 5 months early and they now want another £150 extra for cancelling Reviewed on: 28th December 2022

Avoid at all costs

Avoid at all costs. 17 year old son took out first insurance. Adrian Flux cancelled the policy less then 2 months for a named driver apparently speeding, 60 on a dual carriage way that was unaware a 50. Perfect driving up to then. Black box app gave two different readings for this one apparent speeding drive on 2 consecutive days viewing the app. Cancelled without warning or discussion. Kept over 30% of the insurance money for less than 2 months insurance. Now my son has cancelled insurance on his record for life. Offered insurance again with Adrian Flux for over 600 pounds more than the original. Not all robbers wear masks. Complete scam. Reviewed on: 15th October 2022

Total Scam

Customer service standards non existent after hours of trying to get through to them. There’s never not an issue with this company who make everything an issue while throwing hidden costs everywhere. Stay clear folks. Reviewed on: 23rd September 2022

great for first time drivers

I have been with Adrian Flux since the day I passed my driving test and they have been very helpful with my car insurance as a new driver. Ive been with them for over three years now and using their black box scheme has helped me save a ton of money. My car insurance costs dramatically decreased just after a year of driving thanks to my black box and after two years I was able to remove the box and continue to insure my car at a much lowered rate than you'd expect after being on the road for only two years. Couldn't recommend this company enough. Reviewed on: 23rd September 2022

motorhome insurance

Good value product, very reasonable prices Reviewed on: 1st September 2022

Brilliant customer services.

Been with Adrian Flux for many years now. Brilliant customer service, at very competitive prices for my old classic car. Reviewed on: 30th August 2022