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Aegon: Pension reviews

Name: Pension
Rating: 2.02 (222 reviews)

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1.74

Based on 222 reviews, last reviewed 5th Jun 2025

100% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Excellent It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Latest lowest rating:

1

I have two policies with this lot. have two policies with this lot. I reached 55 and had received a letter saying do you want to withdraw your pots. 2.5k in total. Since 29 April ive be... Read more Reviewed on: 5th June 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (222)

Review of the Aegon, Pension:

Unable to execute the simplest transaction competently. Maybe fraud?

They confirmed on 13 May receipt of my instructions to pay out a tax-free lump sum from my pension plan. No money paid by 25 May, despite their indication of a 7 working day turnround time. No communication from them about reasons for the delay. I called them on 25 May and their spokesman explained that their colleagues had ballsed-up the handling of my request and no date could now be given for its fulfilment. A fresh team was now handling it, seemingly from scratch. Appalling service for a customer of more than 30 years standing. Do not give them any business. Reviewed on: 25th May 2022

I have two policies with this lot.

have two policies with this lot. I reached 55 and had received a letter saying do you want to withdraw your pots. 2.5k in total. Since 29 April ive been trying. Ive had rude operators and stalling tactics like you wouldnt believe sending only a few of the forms they required. We need these forms then provided me with the ones they never sent and a very easy to rectify mistake, so sent them again in reply to an email they are attached too. They ignored them and referred to the originals 4 days later. Call us back.... I did they wouldnt put me through. Theyve been deliberately messing me around to hold onto 'My money' as long as they can. Everyone else paid weeks ago. This lot, request a quote request forms we wont send them for weeks then not all of them. Its now June nothing and no closer. Yesterday I gave an ultimatum. We sort it today or else. They they messed me around again. I said ill do this they went 'Aright &^&^' like I was boring them. On hanging up. They were reported to Action Fraud. The FCA have requested evidence I was holding off until my last ditch attempt. Theyve received the evidence. They are also getting a county court summons in the next few weeks. If your a company looking for a provider or you have a choice. I put a review on another site. The said "Theyd look into it and noticed youve now withdrawn your request to get the money". Started April 29th I withdrew it June 4th still no money. I said ive had no choice you wont pay it out I have to get another financial firm to get it off you. Case proven. Reviewed on: 5th June 2025

Cant get my money out it’s only a small amount want...

Can’t get my money out it’s only a small amount want to transfer it to my much larger pension keep getting turned down and promised to get help but never happens Reviewed on: 21st May 2025

im looking to leave this company

every time you call and ask for forms to be sent they come up with a bucket load of excuses . Reviewed on: 9th May 2025

Website not functioning, so can't organise a fund sw...

Website not functioning, so can't organise a fund switch, the only workaround is post (slow) and they can't organise a transfer statement under a fortnight. Unbelievable and they take hours to answer the phone - in excess of a 40 minute wait not unusual - and no-one knows anything or takes ownership when you get through eventually. Do not give your pension to these people. Reviewed on: 1st May 2025

Excellent

It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Nothing online functions as it should.takes hours to...

Nothing online functions as it should,takes hours to get someone on the phone,probably the cleaner owing to the lack of pension knowledge,been trying for 5 months to get my funds out and over to nest,avoid these clowns at all costs .very proficient at taking money, unobtainable when you need it back .Only one star as cannot give half. Reviewed on: 9th April 2025

Communication expert

Excellent in communicating business useful information Reviewed on: 3rd March 2025

Terrible online portal, takes about 3-4 minutes to l...

Terrible online portal, takes about 3-4 minutes to load, and even then often fails to load the pension scheme. Adding a new employee to a pension scheme is ridiculous, and involves manually creating a spreadsheet file and then attempting to upload and manually map it, and again this often takes multiple attempts and is anything but simple. After much waiting on to chat to customer support, it's clear that Aegon know they have issues and that the online portal has been running and slow for weeks, but they have no timeframe in which they expect a resolution. If you are looking for a pension scheme provider, I highly recommend looking for one that actually has an online portal that works. Aegon this is just not good enough. By way of comparison, to sign in to Nest Pensions takes seconds, to add a new employee takes under 1 minute and can be done on screen, their phone support is brilliant and they offer actual integrations with payroll software like BrightPay. Reviewed on: 28th January 2025

Stay clear of dealing with this company

Slow company to do anything, make promises they never keep and have appalling customer service and send out misleading documentation Reviewed on: 14th January 2025

Been with Aegon over 15 years.

Been with Aegon over 15 years. Put one of my pension funds elsewhere recently. It has made more in one month than Aegon in over 15 years. Aegon lost over 13000 pounds in that period. New company made 1500 pounds in one month. Enough said. Reviewed on: 4th December 2024

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