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American Express: American Express Credit Card reviews

3.34
Based on 86 reviews, last reviewed 7th Feb 2025
No new 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
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62%
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15%
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6%
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1%
See only 1 star reviews
16%

Latest highest rating:

5

American Express credit card is a great credit card,... American Express credit card is a great credit card, especially the Cashback available Reviewed on: 26th August 2024
Andrew Coe's avatar
Andrew Coe

Latest lowest rating:

1

WHEN I NEEDED AMEX TO HELP THEY LET ME DOWN I have had a Amex card for 30 years. Now I have a platinum business card and a personal card. I left my credit card details with British Airways and B... Read more Reviewed on: 7th February 2025
Ian B's avatar
Ian B

About this product

Smart Money People is the UK's #1 place for financial services reviews, including of The American Express Card - the flagship card launched by Amex in 1969. With a whole host of benefits, read our consumer reviews before deciding whether this is the right card for you - our community comments on their experiences with the card's Membership Rewards scheme, customer service received from Amex, and anything else they liked or didn't like about this credit card. Already have...

American Express American Express Credit Card reviews (86)

Review of the American Express, American Express Credit Card:

American Express credit card is a great credit card,...

5
American Express credit card is a great credit card, especially the Cashback available Reviewed on: 26th August 2024

Well worth having in your wallet

5
I've had my Amex card for a number of years, and have always been very pleased with the level of customer service and the efficiency of the app. Though there are still some places that don't accept payment with American Express I think they're getting fewer. The perks of the card are good too. And I love that my card is see-through!! Reviewed on: 12th August 2023

Amex nectar card

5
Good points rate and bonus, and extra offers on top in the app. Reviewed on: 15th June 2023

Useless Customer Service and Dispute Team

1
RUBBISH CREDIT CARD AND CUSTOMER SERVICE!!! STAY AWAY!!! I bought a very expensive kitchen appliance from a prestigious online marketplace. After 3 months the appliance stopped connecting to the Internet, so I sent it to the manufacturer for repair. The manufacturer immediately contacted me to let me know that the item was part of a large lot of stolen appliances, and they confiscated it as it belonged to them. The marketplace refused to provide a refund, as the seller had a... Reviewed on: 12th June 2023

Really happy with them

4
I have been using it from Feb 23 and been quite satisfied with the customer service and the card. Reviewed on: 12th June 2023

Disappointing offers

3
Platinum now has minimum requirement, and most of the offers are London centric. But customer service is spot on and responds quickly when you have claims. Amex needs to offer more wide range of offers all around the U.K. and not just London based businesses. Reviewed on: 11th June 2023

Best customer service and perks

5
While they offer the highest cashback and reward rates they're my top way to pay Reviewed on: 9th June 2023

Cashback but heavy charges for sellers

4
It is great using the Amex card with big companies as you get a little bit of cashback as well as being able to delay payment a month without incurring interest. However a local coffee shop owner said he doesn't accept it because he is charged £1.08 per transaction. This does seem high given for a typical transaction there the cashback I might earn is around 4p. Still, for big companies and large payments it is great. Reviewed on: 31st May 2023

Best customer service

5
On numerous occasions I have dealt with suppliers that refuser to provide refunds in a timely manner. Amex provides the security to take risks and their customer service representatives make the process seemless. Reviewed on: 31st May 2023

Platinum credit card

5
I’m delighted with my credit card .I obtain cashback on purchases and the website is easy to use.When I had a fraudulent transaction the customer service was excellent. Reviewed on: 31st May 2023

Their customer service sucks eggs! And they could use some people skills.

2
Money, money, money, money! That's all they're about, and they were boast all day about the features of their card service, I remember this is not a credit card, this is a club membership, and they act accordingly. Their customer service is available only a few hours a day even for their premium cards. And unfortunately, they are extremely poor at people management. I feel sorry for the people who work there because they don't deserve the venom their poor service evokes in their... Reviewed on: 25th April 2023

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