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Animal Friends: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.77 (636 reviews)

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4.72

Based on 636 reviews, last reviewed 12th Feb 2025

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Good value cover Best price I could find with comparity cover from other providers Reviewed on: 12th February 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

Animal Friends Pet Insurance reviews (636)

Review of the Animal Friends, Pet Insurance:

Claims paid in days

Unfortunately we’ve had a few vets visits with our dog. Claims are submitted by our vets and reviewed and paid in a matter of days by Animal Friends. Excellent service. Reviewed on: 25th August 2024

Absolutely brilliant

Every time I call upon Animal friends for help, they are always obliging and very fair they take the stress out of all the problems I wouldn’t be with any one else Thankyou Animal friends Reviewed on: 3rd August 2023

Amazing insurance company

Great company for peace of mind, they have a 24 hour online vet, tips etc and advice 24/7 I love this company Reviewed on: 3rd August 2023

Quick payment

I have been with Animal friends for a few years now and had to make a claim recently for my cat who has been diagnosed with hyperthyroidism. After my claim was put through , my payment arrived into my account very quick. Thank you Animal Friends for a no stress claim. Reviewed on: 3rd August 2023

Great friends

Truly friends to all our pets. Used for years. Reviewed on: 3rd August 2023

No quibble help at a very difficult time

When my much loved elderly cat Sparky became unwell with an eye condition, he had to have multiple tests and trips to specialist vets. Sparky was a very special cat as he saw me through the initial grieving period after the death of my little boy from cancer. During Sparky's illness, Animal Friends was there for me throughout, I never had to quibble about his vet bills or any of the claims I put in. Their staff were always really pleasant and empathetic on the phone, and this made a very difficult time much more manageable for me. Sparky has sadly passed away now. I miss him very much, but I knew that when my heart was ready for new furry friends, Animal Friends would be where I would come to insure them - and I did; my new kittens Magic and Moonlight are insured with them now. I didn't even bother to look elsewhere, as the service I had with Animal Friends was second to none. Reviewed on: 3rd August 2023

They don't rip me off

I've used animal friends for a few years and while I've not had to make a claim, unlike other insurance companies my renewal quotes are in line with quotes for new customers, and no dearer than other companies. It's nice to be able to renew without feeling ripped off, which is more than most other insurers. Reviewed on: 3rd August 2023

Excellent company

We have never had an issue and have been with Animal Friends for quite a few years now. They have excellent newsletters and info portal too through Joii. Reviewed on: 3rd August 2023

Very Happy

As my dog has developed seasonal allergies Animal Friends have been very helpful also you can get advice from vets Reviewed on: 3rd August 2023

Helpful & Supportive

Only had discussion on renewal time but. Colleague tried to provide best options for cover. For our Cavalier King Charles Spaniel. Reviewed on: 3rd August 2023

Good prices

Prices are competitive and when one of my cats had cancer during covid..all costs and claims were done with no hassle Reviewed on: 3rd August 2023

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