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Animal Friends: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.77 (637 reviews)

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4.74

Based on 637 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

Animal Friends Pet Insurance reviews (637)

Review of the Animal Friends, Pet Insurance:

Very impressed

I love the way joli vets works I’ve used them once as my dog had a tick and the vet had a good look at it on web cam and directed me on how to remove it I was very impressed Reviewed on: 10th September 2021

1st class pet insurance.

They are always on the ball, keep me informed of all claims made by my vet. Pay the vet and myself quickly and no argument. Reviewed on: 3rd August 2023

Worry free dog insurance

Easy to deal with when pet worries weigh heavy on your mind. Like the idea of the Portal where the vet fills in the forms, so less chance of getting the claim wrong Reviewed on: 3rd August 2023

Absolutely brilliant

Every time I call upon Animal friends for help, they are always obliging and very fair they take the stress out of all the problems I wouldn’t be with any one else Thankyou Animal friends Reviewed on: 3rd August 2023

Amazing insurance company

Great company for peace of mind, they have a 24 hour online vet, tips etc and advice 24/7 I love this company Reviewed on: 3rd August 2023

Quick payment

I have been with Animal friends for a few years now and had to make a claim recently for my cat who has been diagnosed with hyperthyroidism. After my claim was put through , my payment arrived into my account very quick. Thank you Animal Friends for a no stress claim. Reviewed on: 3rd August 2023

Great friends

Truly friends to all our pets. Used for years. Reviewed on: 3rd August 2023

No quibble help at a very difficult time

When my much loved elderly cat Sparky became unwell with an eye condition, he had to have multiple tests and trips to specialist vets. Sparky was a very special cat as he saw me through the initial grieving period after the death of my little boy from cancer. During Sparky's illness, Animal Friends was there for me throughout, I never had to quibble about his vet bills or any of the claims I put in. Their staff were always really pleasant and empathetic on the phone, and this made a very difficult time much more manageable for me. Sparky has sadly passed away now. I miss him very much, but I knew that when my heart was ready for new furry friends, Animal Friends would be where I would come to insure them - and I did; my new kittens Magic and Moonlight are insured with them now. I didn't even bother to look elsewhere, as the service I had with Animal Friends was second to none. Reviewed on: 3rd August 2023

They don't rip me off

I've used animal friends for a few years and while I've not had to make a claim, unlike other insurance companies my renewal quotes are in line with quotes for new customers, and no dearer than other companies. It's nice to be able to renew without feeling ripped off, which is more than most other insurers. Reviewed on: 3rd August 2023

Excellent company

We have never had an issue and have been with Animal Friends for quite a few years now. They have excellent newsletters and info portal too through Joii. Reviewed on: 3rd August 2023

Very Happy

As my dog has developed seasonal allergies Animal Friends have been very helpful also you can get advice from vets Reviewed on: 3rd August 2023

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