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Animal Friends: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.77 (635 reviews)

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4.74

Based on 635 reviews, last reviewed 1st Oct 2024

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

First time we've insured with Animal Friends, accide... First time we've insured with Animal Friends, accident-only policy. Never needed to make a claim (and hopefully never will!) so no idea about their pe... Read more Reviewed on: 1st October 2024

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

Animal Friends Pet Insurance reviews (635)

Review of the Animal Friends, Pet Insurance:

Dogs best Friends.

I have had both my dogs, one 16, one 9 with Animal Friends for some time now and love the updates and information sent regularly. They are an excellent animal insurance site, easy to work with and easy to pay. Reviewed on: 24th August 2022

Not had to use them but confident they will be great if I do!

Reasonable pricing, a smaller company, personalised feel, peace of mind with the Joii app and regular emails with tips and advice. Reviewed on: 11th October 2023

Great service

My claim was dealt with swiftly and compassionately Reviewed on: 10th October 2023

Terrible

Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

Low-cost insurance for peace of mind

Low cost insurance for peace of mind Reviewed on: 6th October 2023

Hidden caps

As a customer, how am I meant to know the average price charged in the UK - my vet charges what they charge and I cannot control that!? Reviewed on: 27th September 2023

Poor service throughout

My experience with animal friends has not been great at all. Its been poor from the start and they certainly are not very 'Animal Friendly'. They entice you in with the charity work they do, but how much have they actually given nowadays.? My claims process was a nightmare and they declined it. I had to raise a complaint to get this reviewed which they changed their mind. Obviously not experienced at the assessor stage. Reviewed on: 21st September 2023

Awful and do not care

My little puppy was sadly hit by a car - they did not pay basically saying I was an awful owner and it was all my fault Reviewed on: 20th September 2023

Dog insurance

Reasonable price fir pet insurance with 24/7 online consult inclided. Reviewed on: 18th September 2023

Willing to listen

Annual premium raised by a staggering 62%. By discussing the policy and making minor tweaks we were able to continue with a 15% increase. Reviewed on: 29th August 2023

peace of mind

our cat is a sphynx indoor cat and needs special care , luckily I haven't had to use our cat insurance yet as he has been healthy so far, but it just gives me peace of mind to know if anything happens my cat 's health bill will be covered . friendly staff at the other end of the phone and special offers are just a bonus. , I will recommend this pet insurance to friends and family . Reviewed on: 25th August 2023

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