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Animal Friends: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.77 (635 reviews)

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4.74

Based on 635 reviews, last reviewed 1st Oct 2024

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

First time we've insured with Animal Friends, accide... First time we've insured with Animal Friends, accident-only policy. Never needed to make a claim (and hopefully never will!) so no idea about their pe... Read more Reviewed on: 1st October 2024

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

Animal Friends Pet Insurance reviews (635)

Review of the Animal Friends, Pet Insurance:

Border Collie

Settled on Animal Friends after a couple of years of supermarket pet cover. No comparison thanks to superb help line support and fair pricing. Only had one claim during the life of our collie but it was handled smoothly and after the initial contact directly with the vet. Reviewed on: 6th June 2018

Quick, cost-effective care

Our 11-year old cat had to undergo a couple of surgeries and required several rounds of medication. Claiming on our insurance was so straight-forward, the policy schedule was clear about what was and was not covered, and the decision was made quickly with funds disbursed within a few days. We're very happy and will continue to use Animal Friends for our pets! Reviewed on: 24th August 2023

Never use animal friends

They will not help when it comes to big claims Reviewed on: 24th August 2023

Poor Service, High Excess and Enigma of Small Print

Website frequently unusable - does not work in Chrome at-all, spotty using Edge. Significant problem given all insurance documents are held on there. Once you actually get into the documents you'd need the NSA to decode the small-print and discover virtually nothing is covered, and what is covered has such a high excess (beyond the headline excess stated at point of purchase) as to be useless. Reviewed on: 23rd August 2023

Clue is in the name

Great product, good customer service and a real sense they care about you and your pets Reviewed on: 18th August 2023

Great insurer who walk the talk

Great to know a business that has true purpose and lives and breathes it in everything they do Reviewed on: 11th August 2023

Fantastic support when you need it most

So pleased to have Animal Friends on my side when things turn bad. They are so supportive and payment is so fast, at a time when money is at its tightest. Thank you all so much Reviewed on: 11th August 2023

Just Pawfect

I have had first hand experience of other Pet Insurance Providers and I can say without doubt Pet Friends is simply the best provider. I have not had to make a claim but I did need to use their online Vet Service which was completely reassuring. I cannot praise them enough and have recommended them to all my fellow pet owners Reviewed on: 11th August 2023

Excellent, no hassle

I had to have regular treatment for my 14 year old lab. My vets claimed directly absolutely no hassle to me. I have now insured my new puppy (having lost my boy) with animal friends. Wouldn't use a anyone else!!!! Reviewed on: 10th August 2023

Sad cat to happy cat

One very unhappy cat with an infection needed emergency treatment and a stay in vet hospital. One big bill later, cat now happy again. Animal Friends allowed me to get her the treatment she needed very quickly. Thank you. Phoebe and Caroline Reviewed on: 8th August 2023

Great value pet insurance

Easy to use. Great policy to cover all your pets needs and fantastic value Reviewed on: 7th August 2023

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