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Animal Friends: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.77 (635 reviews)

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4.74

Based on 635 reviews, last reviewed 1st Oct 2024

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

First time we've insured with Animal Friends, accide... First time we've insured with Animal Friends, accident-only policy. Never needed to make a claim (and hopefully never will!) so no idea about their pe... Read more Reviewed on: 1st October 2024

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

Animal Friends Pet Insurance reviews (635)

Review of the Animal Friends, Pet Insurance:

Border Collie

Settled on Animal Friends after a couple of years of supermarket pet cover. No comparison thanks to superb help line support and fair pricing. Only had one claim during the life of our collie but it was handled smoothly and after the initial contact directly with the vet. Reviewed on: 6th June 2018

First time we've insured with Animal Friends, accide...

First time we've insured with Animal Friends, accident-only policy. Never needed to make a claim (and hopefully never will!) so no idea about their performance. Free video vet service is a nice addition Reviewed on: 1st October 2024

Easy journey to purchase, clear documents, helpful c...

Easy journey to purchase, clear documents, helpful content, good value. Reviewed on: 9th September 2024

Good customer service .

So far I have thankfully never had to claim. However whenever I have needed to ck tact them the customer service has been great. Reviewed on: 4th September 2024

excellent customer service

excellent customer service , i have had to claim twice for one of my dogs and the process was simple and quick Reviewed on: 27th August 2024

Claims paid in days

Unfortunately we’ve had a few vets visits with our dog. Claims are submitted by our vets and reviewed and paid in a matter of days by Animal Friends. Excellent service. Reviewed on: 25th August 2024

Great value for money!

Great value for money! I pay £6.99 a month and also have access to a 24 hour online vet service Reviewed on: 25th August 2024

Good Cover, Reasonable Price

Easy to get quotes, and compare levels of cover. Reviewed on: 24th August 2024

Excellent insurance for older dogs

We have an older dog and each time we have needed to use our insurance to help with medical costs the agents at Animal friends have been caring and sympathetic. Money is transferred rapidly with no chasing required. The policy we have is very transparent so we know the exact costs prior to a claim. Reviewed on: 24th August 2024

Really easy to see policy details, competitive prici...

Really easy to see policy details, competitive pricing and brilliant added extras included, such as video vet calls. Lifetime cover was a must for me and they offer this which is fantastic. It’s easy to submit claims. Reviewed on: 23rd August 2024

Friendly staff. Better processes and advise needed.

Friendly and helpful staff. Unfortunately the cover is confusing, I would have liked better guidance on the different policies, what they cover and how they might be useful as a pet owner e.g. £12k per year is good for young dogs who might have an accident, £1k per condition better for older dogs who have a mixture of ongoing ailments. The process of submitting a claim is arduous and I don’t like the lack of an itemised list for what has been paid out. I would like to see more advise about where to buy medications for pets during an economic crisis. It’s beneficial for everyone as there’s a considerable cost saving for them. Reviewed on: 23rd August 2024

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