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ASDA Money: Pet Insurance reviews

Name: Pet Insurance
Rating: 1.65 (60 reviews)

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1.29

Based on 60 reviews, last reviewed 17th Mar 2025

No new 5 star reviews

in the past 90 days

91% decrease in 1 star reviews

in the past 90 days

10%

76%

Latest highest rating:

4

lengthy wait but otherwise good experience when our dog became ill we didn't hesitate authorising and paying for all the treatment, when it came to making a claim the process was simple enough.... Read more Reviewed on: 17th April 2023

Latest lowest rating:

1

Stay well away from Asda Pet Insurance. Stay well away from Asda Pet Insurance. Our dog unfortunately was ill back in November 2024, it is now March 2025 and we are still waiting for our cla... Read more Reviewed on: 17th March 2025

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About this product

Finding the right insurer in the sea of providers on the market can be daunting. At Smart Money People, we want to make this process simpler for you. We collect ASDA Money pet insurance reviews to give you valuable insight into life as a policyholder.

ASDA Money provides pet insurance for cats and dogs, with specialist policies for kittens and puppies. There’s a multi-pet discount available when insuring two or more pets. Choose your level of cover with a Lifeti...

ASDA Money Pet Insurance reviews (60)

Review of the ASDA Money, Pet Insurance:

Terrible service

My dog died unfortunately from a short illness. 3 months later still chasing the claim. Any excuse to get out of it. Never claimed in 10 years. No updates , have to ring every week that really upsets me as have to explain it all again. Reviewed on: 20th February 2020

10 weeks to settle claim

Had a small procedure done in December to remove a small lump. Received an email response saying it should be 3/4 weeks to hear back. After 6 emails and about 10 on hold calls, they sent the settlement(12 weeks wait) Excess removed as expected, but then another £63 (10 percent) as dog is over 5. Then they won’t pay for pre anaesthetic blood tests(£60) as the dog is under 6!!!!!!!! Avoid the ASDA pet insurance at all costs Reviewed on: 22nd February 2024

Ok till you claim .

Ok till you claim . My pet insurance up in Jan . We had couple conditions and they remove a lump sum plus you excess for each renewal year. Nowhere except in their small print is the additional lump sum . I’d avoid at all cost . Tesco actually very good for insurance Reviewed on: 19th February 2024

Very slow to pay out!

Very slow to pay out Reviewed on: 13th February 2024

Extremely POOR pet insurance.

Extremely POOR pet insurance. My pet was put to sleep in November and radio silence from Asda despite chasing. took over 3 months to pay the invoice from my vets (this was after several calls from myself chasing - they ignored ALL emails from my vets and myself asking where the money was!) even when paying the invoice they did not pay the whole thing and refused to share what was missing on the payment. A terrible experience and I will NEVER ever use them again. Reviewed on: 12th February 2024

Premium increase of 100%

I have an ageing spaniel and paid £1600 insurance last year, and has cause to make 1 claim, to which they paid £434. Just received my renewal and it has increased by 100% to £262 per month, yes that’s right, per month! the sad thing is, is that they tell you it’s because you’ve had a claim and you won’t get cover anywhere else. Needless to say, insurance now cancelled Reviewed on: 5th February 2024

worst experinece every for a £100 claim waited over...

worst experinece every for a £100 claim waited over thre month for a simple vets visit Reviewed on: 22nd January 2024

ASDA Money Pet insurance is the worst

ASDA Money Pet insurance is the worst I've ever had to deal with Reviewed on: 18th January 2024

Nothing decent about them

It's been 6 weeks since I have put a claim in but still not getting anything back from them. I phoned up and I have been told it will be another 10-20 working days before they can do anything about it so that could be 10 weeks before you could get your claim back. I would never recommend this insurance company to anyone. If I could give no stars then I would have done it. Reviewed on: 11th December 2023

Check the small print!!

Took 10 weeks to say they only insure up to £1500 for cruciate ligament surgery. My dogs operation was £4500. There's not a vet in the UK that would do it for £1500, so cover is totally inadequate Reviewed on: 3rd December 2023

Delays and so far Non payment of routine claim

Not worth getting involved with...I made a relatively small claim back in August as my dog had a kidney infection that required a vet visit, some tests and some medication. I filed all the required documentation and sent it in to ASDA but hear nothing for about 6 weeks...followed up multiple times and got some vague excuses. Today its December and now they are saying that they are asking my vet for more information (no details of what) - if they dont get it they say they will c... Reviewed on: 30th November 2023

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