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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.79 (516 reviews)

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3.58

Based on 516 reviews, last reviewed 27th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

4

Insurance is expensive. Insurance is expensive. Loyalty should be rewarded. Reviewed on: 26th February 2025

Latest lowest rating:

1

Would have left zero stars if possible. Would have left zero stars if possible. Do not use this rip off insurance company! I just changed my car and gone from group 36 down to group 22, I ex... Read more Reviewed on: 27th February 2025

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (516)

Review of the Aviva, Car Insurance:

best quotes ever

great website competitive rates and keen renewal prices Reviewed on: 4th September 2017

AVOID THIS COMPANY AT ALL COST

Please avoid this company at all cost as you will regret not taking on board these reviews. I bought renewed my car and asked for my insurance to be changed over to the new car. This could not be done because the new car was not on their system. I therefore requeted for the policy to be cancelled from 17 April 23. We are now in June and I am still dealing with the back and forth emails from their incompetent CUSTOMER SERVICES TEAM. The policy was never cancelled and the team is now asking if I would like the policy to be cancelled from 3rd June 23. This company customer services is rubbish and would recommend you avoid using them. Reviewed on: 3rd June 2023

Great customer experience

I switched to Aviva Zero car insurance this year and was incredibly pleased with how easy the process was and the customer service I have received. Reviewed on: 1st June 2023

Great service and easy to use

Not had to claim on my insurance but process to contact is very easy and I know I’d have no trouble Reviewed on: 31st May 2023

Avoid

Awful customer service. I'm now on day 35 since making my claim and I am ignored repeatedly. They just do not care and when you've had an accident you need someone to. Reviewed on: 12th May 2023

Worst customer service

Honestly I have never come across people who really hate their jobs as much as the customer service for Aviva zero. They sound depressed, don’t want to help and told me to cancel my policy as they don’t compete on renewal prices so it’s pointless ringing to ask and to go elsewhere. Reviewed on: 11th May 2023

Nightmare

I have Aviva zero. Have been driving for 14 years never made a claim. Have had to make my first ever claim and it has been very frustrating. Nothing is easy. Claim can only be made online. Only have an 'emergency number' and a live chat function which is very difficult to access. Claim made yesterday. I have spent 40min on the the emergency line and gave up. Was finally able to talk to someone after waiting 50min only for them to tell me that I have to wait for someone to contact me which can take 1-2 days. Meanwhile, my car is not drivable and they cannot help me until I am contacted. I feel that its a bit ridiculous to be waiting 1-2 days for someone to even reach out. The other side's insurance company called me within 2h of the accident. I have waited 24h, no one has contacted me. Currently waiting for live chat and the wait time is 89min. The insurance might be cheap but the headache isn't worth it. Reviewed on: 27th April 2023

Great and easy to use

Fantastic customer service always polite and helpful - very knowledgeable Reviewed on: 15th April 2023

Terrible service

Don't bother. Refused to accept my NCD proof. Didn't get anywhere trying to resolve. Ended up cancelling policy before start date and went to AA. Paid a bit more. Worth it to deal with a reputable firm. Reviewed on: 14th April 2023

Aviva xero avoid like the plague

Absolute shambles. Avoid. Pay a little more and go somewhere good. Reviewed on: 13th April 2023

Affordable pay

The car insurance is less for me when I compare to other insurances and good customer service,I can recommend to my friends and family. Reviewed on: 3rd April 2023

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