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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.82 (510 reviews)

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3.64

Based on 510 reviews, last reviewed 30th Nov 2024

12% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

51%

23%

20%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

Worse experience every trying to get car insurance c... Worse experience every trying to get car insurance cover avoid at all costs Reviewed on: 30th November 2024

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (510)

Review of the Aviva, Car Insurance:

Aviva car insurance policy change

When switching cars, it was really easy to move my policy over to my new vehicle and the customer service assistance was polite and patient on the phone when explaining the process. The policy premium, however, did increase substantially and there was a lack of information on what factors had caused the rise - there could certainly be more transparency in that respect. Reviewed on: 5th September 2024

Very long Wait Times for Claims

Unbelievable wait times to get through to Aviva Claims. Nobody seems to be knowledgeable about queries. Transferred to two different Claims teams before getting the correct team to deal with my issue. It took 3 hours and the situation is still on going. Is the problem to do with everyone working from home? Reviewed on: 24th January 2023

website refused to cover me

I was kicked off the website and there appears no way of contacting someone to speak with. I hate what would happen if I needed to make a claim. Reviewed on: 20th January 2023

terrible car claims handling / poor courtesy car cover

Do not insure with Aviva for car insurance. They are unable to process claims in a timely manner or consistently provide the courtesy car cover you pay extra for. Even their chief executives office is under strain as their "Senior Management Complaints Specialists" haven't updated in weeks. Looking on this site, many are having the same issues as us so they are probably overwhelmed. Aviva issues: - problems organising a car tow to a garage - unsure whether car is repairable - no communication or updates - awaiting pre-accident valuation pay out for 8.5 weeks - hire agreement for courtesy car (we paid extra for) repeatedly terminated and we are left without a car. hire agreements should be automatically linked to the claim, such that if the claim is ongoing the hire agreement continues -repeatedly told claim will be completed within 3 to 5 working days Please look for a better insurer. Or you'll be having to ask the ombudsman to intervene. Reviewed on: 17th January 2023

Shop around !

Used to be competitive, but after many years of my loyalty, they would not match cheaper quotes. Reviewed on: 10th January 2023

Con artists and incompetent

Well what is there to say. After a car crash I was told Aviva were the broker for RAC. Had I known this I wouldn't have taken out the policy. If fawlty towers were a Insurance company this would be it. Customer services don't really know what to say beyond a script. If you get angry it's your fault even though they left me stranded without a car which is in my policy. I had become a manager at Aviva clearly cause I had to call them up and tell them to do there job and direct and micromanagement, otherwise I would still be awaiting them to call me back. They don't really care about the customer, you are a **** *** to them and don't forgot it. They love to talk over because you are a **** ** ****. They take what isn't theirs and delivery **** ***! Well I'm sure shareholder's are very happy. Well Mafia never had a conscience. But than again look what happened to them! Avoid, avoid, avoid! At least Basil Fawlty was contactable they just hide like the cowards they are. **** *** Aviva! Reviewed on: 6th December 2022

Took money under false information

Total crap ! Took my money didnt mention no claims bonus ,then 2 weeks later asked for it . Never had an accident in 40 years ,full no claims sent proof twice but just because the no claims was at bottom of my ins certificate and headed paper at top wouldnt except it then cancelled the insurance Keeping most of MY money !!!! Reviewed on: 22nd November 2022

Very poor service

Restricted number of repair centres. Repair centres are very poor. Accident in May, booked car in for end of August which was the earliest available. Took car in and advised 7 days. Now pushed back to early December with them still having car. Aviva will do nothing about car being with their repairers for 3 months. No car hire, no refund of premium and we have no car. Would have given no stars if possible. Reviewed on: 7th November 2022

Ripping customer off

3 years ago my insurance with aviva was £320 i moved house and they put it up to £650 now the renewal for this year is £909 - i have 9 years no claims and do 4k miles per year - what a joke of a company just want to take your money. Reviewed on: 31st October 2022

Very poor online service

Very poor online service, and they charge £28 cancellation admin fee, for the computer is doing the admin. Total rip-off wouldn't recommend it to my worse enemy. Reviewed on: 31st October 2022

Aviva Zero car insurance

Aviva customer service is a complete horrible.. Reviewed on: 28th October 2022

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