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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.8 (512 reviews)

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3.65

Based on 512 reviews, last reviewed 20th Jan 2025

96% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

Aviva is a scam insurance. Aviva is a scam insurance. If you can live them, do it as quickly as possible. They said I was involved in car accident, while I wasn't. Then they clo... Read more Reviewed on: 20th January 2025

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (512)

Review of the Aviva, Car Insurance:

Car Insurance...competitive prices

Easy to renew and competitively priced. Reviewed on: 23rd September 2018

Ripping customer off

3 years ago my insurance with aviva was £320 i moved house and they put it up to £650 now the renewal for this year is £909 - i have 9 years no claims and do 4k miles per year - what a joke of a company just want to take your money. Reviewed on: 31st October 2022

Very poor online service

Very poor online service, and they charge £28 cancellation admin fee, for the computer is doing the admin. Total rip-off wouldn't recommend it to my worse enemy. Reviewed on: 31st October 2022

Aviva Zero car insurance

Aviva customer service is a complete horrible.. Reviewed on: 28th October 2022

Short insurence Aviva

The most miserable Aviva insurance avoid it completely, completely avoid the biggest incompetents and ordinary jerks, avoid dealing with them, they actually humiliate you when it comes to the claim. They are the biggest bastards on this earth!!! I call your Aviva insurance number and you don't even bother to answer. Markerstudy emailed you countless times, called you countless times and you don't answer. I have never met insensitive and stupid people like you in my life. God forbid we'll see you in court. Fuck you bastards and idiots. I'm going to give you a really strong review so people avoid you!!! Reviewed on: 19th October 2022

Quick to set up

I found setting up new car insurance quick to set up but the lack of any phone contact facility except for claims is something that could cause isssues for non tech savvy customers. Reviewed on: 8th October 2022

Poor service

Very poor service with no replies to emails and left without car for over 2 weeks and no help offered altough we were not at fault driver Reviewed on: 6th October 2022

Poor service, faulty repair and no help

Had a no fault acvident. Took over three months to get repair arranged but found the claim had timed out so had to cover a lot of the costs ourseleves as Aviva were unable to call the other insurance company to sort it out as no one was responsible and didnt seem to have any senior staff at aviva. Once the repair was made and we had paid the fees we werent expecting the repair was not legal and additionsl damage had occured so had to get the car repaired again. No courtesy car was given to us as the time put meant that the other insurance compnay had to ok it but no one could call them. We had to pay the excess and had to sort the other repair ourselves. Aviva are just useless and dont give a hoot about their customers. Even after agreeing thatvtheyvare in thw wrong still refused to pay fpr the costs incurred. They are very unprofessional and dont understand their rating and size as my experience was beyond woeful and have had to take legal action for their errors. Reviewed on: 6th October 2022

Great Company

Been with Aviva for many years, good company, my wife was hit at rear of car, Aviva dealt with quickly and efficiently. Reviewed on: 20th September 2022

Claims Paid Promptly

Efficient competitive big brand, good for us but maybe uncompetitive for younger drivers or people who have pad previous claims Reviewed on: 20th September 2022

Terrible stressful experience

Someone drove into my car, I had three witnesses and rang Aviva to be told I have to do the claim online. The following day I have an email asking for information I had already provided. They didn't send me the information for getting car repaired, I spent almost all day ringing as on hold for so long. The company they agree can fix car is not a good garage and if I use my own which is approved by other insurers I can not have a courtesy car and have to pay additional money remembering I shouldn't be paying a penny as it's the other person's insurance that will pay. To get my money back I have to use a solicitor they provide. They have not assessed damage so assume it is drivable even though I don't know if any other damage unseen. This has been the worst experience and has caused me more stress and upset than the actual incident. I should put in a legal claim for stress from Aviva not the driver who hit the car. Appalling service do not use this company they only care about money. Reviewed on: 15th September 2022

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