Lorraine Welch's community profile page

Write a review

Go to business site

Viewing profile for,

Lorraine Welch

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Aviva, Car insurance:

View on product page

Terrible stressful experience

Someone drove into my car, I had three witnesses and rang Aviva to be told I have to do the claim online. The following day I have an email asking for information I had already provided. They didn't send me the information for getting car repaired, I spent almost all day ringing as on hold for so long. The company they agree can fix car is not a good garage and if I use my own which is approved by other insurers I can not have a courtesy car and have to pay additional money remembering I shouldn't be paying a penny as it's the other person's insurance that will pay. To get my money back I have to use a solicitor they provide. They have not assessed damage so assume it is drivable even though I don't know if any other damage unseen. This has been the worst experience and has caused me more stress and upset than the actual incident. I should put in a legal claim for stress from Aviva not the driver who hit the car. Appalling service do not use this company they only care about money. Reviewed on: 15th September 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.