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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.82 (510 reviews)

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3.64

Based on 510 reviews, last reviewed 30th Nov 2024

12% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

51%

23%

20%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

Worse experience every trying to get car insurance c... Worse experience every trying to get car insurance cover avoid at all costs Reviewed on: 30th November 2024

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

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Aviva Car Insurance reviews (510)

Poor service when making claim

We have motor insurance with Aviva. A tree branch fell on my partners car while she was driving, it landed on the bonnet and caused significant damage. We made a claim with Aviva and they advised that a third party company called Co Part would arrange collection of the car and then we would be told if the car is a write off and told the settlement figure. The collection happened within 2 days and we were advised it would then be 3 to 5 days to get the report (confirmation of write off and settlement figure), 5 days later I chased them to confirm the report would be issued that day, I was casually told it would be a few more days. The person on the phone seemed to have no concept of how urgent an issue like this is and I had to push to get the report that day. This is when the trouble really started. They provided a settlement figure of £3,500 which is £1000 below the market value of the car from examples on Autotrader. I got no report or explanantion as to how they arrived at that figure. They told me to send three examples from Autotrader which I did and they increased the valuation to £3,850 which is still far below the market value and again no evidence or explanation was provided from their side. I asked for their complaints email address which they provided but the email address was fake or incorrect as the email bounced back when I tried it. Now they are not responding to my emails and this is all delaying my money. Aviva, can you please sort this out, I have sent a formal complaint via your website where you will have all my claim details etc. Please stop using this dodgy company Co Part. Reviewed on: 2nd September 2022

Always competitive on price

Good contact centre, will try their best to match quotes from other companies Reviewed on: 17th August 2022

Nice price last year

But renewal price is up over 20% Reviewed on: 15th August 2022

No fuss web site

I have used Aviva for several years for car insurance. Easy to make changes on web site. Reviewed on: 14th August 2022

competitive

Just switched to Aviva. the cover looks very comprehensive and extremely competitive. They processed my application very efficiently Reviewed on: 14th August 2022

Great

Great service and great price and very easy to change things online portal Reviewed on: 13th August 2022

Good company

Good price for car insurance and breakdown cover. Reviewed on: 12th August 2022

reliable car insurance

I'm a aviva client for more than 3 years So far happy with their service, always when I have a problem there is someone to help resolve it Reviewed on: 11th August 2022

Very poor service

Don't use this company or some of their smallest companies ,like General Accident.My car had an accident ,not my fault, and they can not give me any information about repairing 9 months.After 8 months they offered me a courtesy car only for a week.How long it will take,I still don't mnow,no one calls me and I can not get in touch with them.Avoid this company. Reviewed on: 8th August 2022

Dreadful

Insured my son's car with Aviva and paid extra for legal cover. He had to claim for a no-fault motorway prang. Claim passed by Aviva to their solicitors (Carpenters) over 4 months ago. Am still awaiting resolution. Aviva have absolved themselves of all responsibility. Have now had to take case to SRA and Financial Ombudsman. Avoid this company like the plague. Reviewed on: 26th July 2022

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