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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.79 (514 reviews)

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3.59

Based on 514 reviews, last reviewed 23rd Feb 2025

100% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

Aviva ..Age discrimination in my opinion Well I got my renewal from Aviva at the end of last year to be told my premium was increasing by over 70% no logical reason given ….it was take it or ... Read more Reviewed on: 23rd February 2025

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (514)

Review of the Aviva, Car Insurance:

Simple application, easy to use website

Simple application, easy to use website and all policies and products in one place Reviewed on: 4th September 2024

Great insurance company

Very well priced and very helpful staff whenever need to talk to somebody. Reviewed on: 29th July 2017

Cheaper insurance

I'm so happy I found out about the Aviva Insurance for my car! It's literally over £400 cheaper than what I was paying before and Aviva is a very well-known company. Reviewed on: 27th July 2017

Vxtrem good

Good company good insurance For good driver and also they give u discount Reviewed on: 25th July 2017

established company, rather expensive

We were disappointed to find that we had paid a much higher price by just renewing with this company. Wish we had shopped around Reviewed on: 23rd July 2017

Good company

Good experience as car insurer Reliable company Reputable company with a good reputation Reviewed on: 22nd July 2017

Auto Annual rolling insurance even tho telephoned and cancelled twice!

I found this year I had pair for unknowingly on car insurance even tbo I had cancelled it Check your bank accounts, and e-mail comms and ask for confirmation, otherwise it could cost you! Reviewed on: 22nd July 2017

Very poor policy management and claims handling

We have a policy through Skoda Insurance but this is actually AVIVA - marketing through Skoda. When our policy came up for renewal it listed 5 claims that were being taken in to account. 3 of these were "real" of which 2 were "in dispute" as to who was liable. My wife - who drives more than I do - was the driver in all cases. 2 more were listed with me as the driver. These were not real - just 2 of the other claims re-listed with me as the driver. When I contacted Aviva they acknowledged the error of repetition but told me they had settled a whiplash injury for an incident in which my wife had just touched a parked van with no claimed damage to the van. My wife had been manoeuvring at about 2 miles an hour and just touched the offside rear corner of the parked van. Neither my wife or my son - who was in the car felt any impact and there was no claimed damage to the van - but apparently a person who claimed they were in the parked vehicle (we suspect no-one was actually in it) subsequently claimed for whiplash and they agreed to settle even though we pay for legal representation and the claim was palpably fraudulent. The second claim - in which our car was struck from behind by a large lorry on a roundabout - is also being very poorly managed with incorrect information about the status of the claim being sent to us. This is ongoing - but again being very poorly managed. (I could go on.......) Reviewed on: 22nd July 2017

Would recommend

Found Aviva to be brilliant much cheaper than other insurers, very easy to set up, great discounts and other incentives. Can update and amend policies online, renewal online. Get any support online which is a plus as not always wanting to speak to people on the phone, found it very quick and easy this way. Second year with them and not increased much at all. They also do competitions for their customers. Reviewed on: 20th July 2017

Brilliant

No probs, easy to deal with, would recommend! Reviewed on: 20th July 2017

Great deal

Have saved £300 by switching ins Reviewed on: 19th July 2017

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