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Alan Carter

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Review of the Aviva, Car insurance:

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Very poor policy management and claims handling

We have a policy through Skoda Insurance but this is actually AVIVA - marketing through Skoda. When our policy came up for renewal it listed 5 claims that were being taken in to account. 3 of these were "real" of which 2 were "in dispute" as to who was liable. My wife - who drives more than I do - was the driver in all cases. 2 more were listed with me as the driver. These were not real - just 2 of the other claims re-listed with me as the driver. When I contacted Aviva they acknowledged the error of repetition but told me they had settled a whiplash injury for an incident in which my wife had just touched a parked van with no claimed damage to the van. My wife had been manoeuvring at about 2 miles an hour and just touched the offside rear corner of the parked van. Neither my wife or my son - who was in the car felt any impact and there was no claimed damage to the van - but apparently a person who claimed they were in the parked vehicle (we suspect no-one was actually in it) subsequently claimed for whiplash and they agreed to settle even though we pay for legal representation and the claim was palpably fraudulent. The second claim - in which our car was struck from behind by a large lorry on a roundabout - is also being very poorly managed with incorrect information about the status of the claim being sent to us. This is ongoing - but again being very poorly managed. (I could go on.......) Reviewed on: 22nd July 2017

Review of the Holidaysafe, Travel insurance:

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Efficient and very good value for the older traveller.

Easy to use - very fair treatment for identified health problems - a refreshingly efficient service and very good value for money. Reviewed on: 21st July 2017

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