Write a review

Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.82 (510 reviews)

View other Aviva products

3.65

Based on 510 reviews, last reviewed 30th Nov 2024

69% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

51%

23%

20%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

Worse experience every trying to get car insurance c... Worse experience every trying to get car insurance cover avoid at all costs Reviewed on: 30th November 2024

Read all reviews See your review

About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (510)

Review of the Aviva, Car Insurance:

Poor experience of General Accident by Aviva

I had car insurance through General accident, part of Aviva. When someone pulled out in front of me causing an accident after almost 2 years this ended up being my fault apparently and has affected my insurance for the next 5 years, mainly it would seem because they mis handled the claim (failed to contact independent witnesses or check any details) and failed to communicate with me. After formal complaints they did accept they had mis handled things and compensate me, but not enough to offset the increase in my insurance costs for the next 5 years - will never use them again. Reviewed on: 3rd September 2023

Worse experience every trying to get car insurance c...

Worse experience every trying to get car insurance cover avoid at all costs Reviewed on: 30th November 2024

Hard to speak to customer services, options don't work

Hard to speak to customer services, options don't work Reviewed on: 26th November 2024

Aviva Zero online Car insurance.

Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was very clear and easy to use. Include NCD cober and general legal cover. £180 cheaper than my renewal quote. Checked the review site too and seem like a reasonable offer. Reviewed on: 20th November 2024

Helpful staff on the phone, and great online applica...

Helpful staff on the phone, and great online application experience and iPhone app. Reviewed on: 7th November 2024

Great customer service and fast - just what you need...

Great customer service and fast - just what you need to make a claim far less stressful! Reviewed on: 15th October 2024

Very easy and quick claims processes which is exactl...

Very easy and quick claims processes which is exactly what you need in an insurance product. Reviewed on: 12th October 2024

Amazing Customer Service plus Products

My husband and I recently took a car insurance from Aviva, the process was very easy and smooth. Their customer service was also top-notch, all our queries and requests were promptly attended to. Reviewed on: 11th October 2024

Great customer service and were lovely on the phone.

Great customer service and were lovely on the phone. Sorted my car out really quickly and the courtesy car. Slightly more expensive than others but you definitely get what you pay for as they were much better than my previous provider. Reviewed on: 11th October 2024

Easy-to-use website

Fortunately, I've never needed to make a claim with this company, but setting up a policy online was straightforward. Their quote was competitve too. Reviewed on: 11th October 2024

Easy to apply on line for a quote

Easy to apply on line for a quote Reviewed on: 10th October 2024

Do you have a different Aviva product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Aviva has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub