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Aviva: Health Insurance reviews

Name: Health Insurance
Rating: 1.94 (185 reviews)

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1.79

Based on 185 reviews, last reviewed 13th Jun 2025

200% increase in 5 star reviews

in the past 90 days

17% increase in 1 star reviews

in the past 90 days

18%

73%

Latest highest rating:

5

Very easy producure, making a claim, tracking the st... Very easy producure, making a claim, tracking the status online and always able to speak to someone if you have any questions. Reviewed on: 13th June 2025

Latest lowest rating:

1

Aviva scam health insurance Have been paying Aviva for health insurance for my family for over 10 years. First time I have ever tried to use it and beyond a digital gp appointmen... Read more Reviewed on: 25th May 2025

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About this product

Aviva Health Insurance reviews (185)

Review of the Aviva, Health Insurance:

Appalling

Took out health insurance for me and my children as I thought it would be less stressful and more straightforward going private. Well I am wrong. The whole process so far has been stressful and NOT straightforward, paying nearly £60 pound a month for health insurance yet when I put in a claim I need to go to the doctors with a form so they can then fill it out aviva do you understand how long the current waiting times for a doctor appointment is? The whole point of going private and paying for health insurance is to surely make it easier? Not believing your patients and basically asking for the gps confirmation that our symptoms are true and not long term is unbelievable. Cancelling my policy and will see what other health insurance companies are like in comparison to this hell that I’ve had to deal with robbed of money and not helped at all. Reviewed on: 7th June 2023

Top range of services for health

I've been a corporate policy holder for over 15 years. Their service when I've had to claim is fantastic, including their back to better scheme for instant physiotherapy. Reviewed on: 24th August 2024

5 star service

Really helped us when we needed medical assistance Reviewed on: 24th August 2024

Breezy choice of health insurance

Customer service was excellent t in helping me to chose the type of health service that best suited my needs. I was assured that I would be able to look into my options again in the near future and decide about any changes I would want to make Reviewed on: 23rd August 2024

Hard to Reach!

Aviva are impossible to contact - after nearly an hour on the phone I resorted to email - they have very slow response times on that. I understand they were short of staff and recruiting at the time so I moved away from them. Reviewed on: 21st June 2024

Zero Excess. Great customer service.

I have my children covered by a health insurance policy. My 19 yr old daughter fell ill and needed some treatment. Following a very simple claims process, and without any excess, she was put together with a treatment provider who was able to manage the treatment and co-ordinate with the insurer to extend as necessary until she was well enough to continue without. Reviewed on: 28th May 2024

Excellent management dealing with my health claim

Dealt with my ongoing debilitating health issue with great ease and comfort and reassured me very well. I felt heard and understood. Emily Royle was my expert t claim associate who was absolutely brilliant, very professional and very assuring in every aspect. She dealt with my issue seamlessly - thank you so much Aviva I will be highly recommending you! Reviewed on: 29th April 2024

Shocking company.

Shocking company. I've been trying for a week to get through and simply change direct debit details. You have no chance of speaking to anyone. Cancelling my policy now because if I ever needed them I couldn't go through this ordeal. Reviewed on: 22nd April 2024

The poorest customer service I’ve experienced

The poorest customer service when you need to make a claim. If you use their Aviva app as they ask it takes min 72hrs for a response. Alternatively you telephone and your wait time is between 25-30mins for an answer. No apology for your long wait is offered and the speed, efficiency and competence shown by then is totally unacceptable. Having been with Saga previously I’ve been over promised by Aviva Health they were comparable if not better. Sorry I moved my Healthcare business to them. Even when you get through, you are placed on hold continuously even when you are just updating them following your consultant visit which they insist on. I’ve complained and told there was a 3 day SLA before anyone contacts me to discuss. Received no phone call after 7 days, got email saying they are investigating and will return. Not sure how given no-one has even taken the time or trouble to call. So poor. Reviewed on: 9th April 2024

Waste of money

I have an urgent referral, the first appointment they can provide is July (3 months away). They are almost impossible to contact, the chatbot sends you round in circles, never providing an answer. The update on "my claim" forms aren't responded to and it's a 45 minute wait on the phone. Absolutely hopeless. Reviewed on: 4th April 2024

AVOID AVOID AVOID - WORST HEALTH INSURANCE COMPANY EVER

Worst company ever to deal with, looked for every excuse under the sun not to help me when I needed them, I suffered for 2 years and they fobbed me off completely when it come to honouring my Health Insurance policy. Contacting them is useless, lthey leave you oh hold and then you get cut off. Tactics to delay and delay and not honour their insurance policy. Please avoid them, ive now switched to Bupa and it costs us £10 a month more but at least they are 10 x times better. Avoid this company and their policies like the plague, all they are interested in is taking your direc debit each month and when you need them, they do everything they can to dismiss you with any get out clause whatsoever. AVOID AVOID AVOID BE AWARE!!!! Reviewed on: 19th March 2024

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