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Aviva: Home Insurance reviews

Name: Home Insurance
Rating: 3.91 (195 reviews)

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3.49

Based on 195 reviews, last reviewed 1st Apr 2025

No new 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

50%

25%

16%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024

Latest lowest rating:

1

renewal price has increased by £183 , never claimed... renewal price has increased by £183 , never claimed and been customer 15 years Reviewed on: 1st April 2025

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About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

Aviva Home Insurance reviews (195)

Review of the Aviva, Home Insurance:

Flood damage and arguing with Aviva!

Following a flood from a burst pipe we have extensive damage to the lower floor of our property. Initially Aviva's response was excellent sending emergency responders within hours of us calling them. All of our flooring, skirting boards etc were ripped out and taken away on the same day and drying equipment installed.. What great service i thought but it has gone rapidly downhill since then! We are currently arguing with the loss adjuster on the settlement. We have been told that they have no contractors to do any of the repair work and we need to source our own material and labour. That's OK if Aviva will pay what it is going to cost but they will not. They say our quotes are too high and they can only pay us what they can get the work done for. How can they possibly use that argument when they have admitted they cannot complete any repairs for us. The assessor is rude and argumentative. Of course they could get the work done cheaper & that is because of their buying power, little old me cannot get those sort of discounts. I am not backing down as I am so furious with their attitude and will take it to the Ombusman if needed, DO NOT USE AVIVA FOR AYNY TYPE OF INSURANCE IF THIS IS HOW THEY TRAT THEIR CUSTOMERS!!! Reviewed on: 20th March 2024

I've had home insurance with Aviva for a few years a...

I've had home insurance with Aviva for a few years and have found them reasonably priced competitive. I haven't made a claim so can't can't comment on how they deal with those. Reviewed on: 26th August 2024

Great website for requesting quotes.

Great website for requesting quotes. Reviewed on: 24th August 2024

Competitive and easy to renew, easy to use app

Competitive and easy to renew, easy to use app Reviewed on: 24th August 2024

Viva review

Great customer service. No problems whatsoever. Reviewed on: 24th August 2024

Helpful and professional in dealing with requirements

Helpful and professional in dealing with requirements Reviewed on: 24th August 2024

Competitive House and Contents Policy

Regularly provide competitive House and Contents Combined Policy prices. These are one of several firms I constantly rotate my policy with to maximise cashback sites. Reviewed on: 23rd August 2024

Good customer care

Helpful when a runner-up an easy process Reviewed on: 23rd August 2024

Customer service is top level

They have great customer service and competitive prices. Reviewed on: 23rd August 2024

Great option for a non-standard build

I had a very non-standard build house and they were quite literally the only insurance company that didn't just throw on a huge premium. Plus the whole apply/manage side of things was really straightforward Reviewed on: 23rd August 2024

Good rate, easy to use, customer service seems to wo...

Good rate, easy to use, customer service seems to work well. Reviewed on: 23rd August 2024

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