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Aviva: Home Insurance reviews

Name: Home Insurance
Rating: 3.97 (191 reviews)

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3.69

Based on 191 reviews, last reviewed 6th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

51%

25%

15%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024

Latest lowest rating:

1

Untrustworthy. Uncaring. Appalling. Had a month of hell with Aviva Home Insurance. Their contradictory advice and comments necessitated hours on the phone every single day for over 3 we... Read more Reviewed on: 6th November 2024

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About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

Aviva Home Insurance reviews (191)

Review of the Aviva, Home Insurance:

Bas Advice Given

Has home insurance with them and my laptop got knocked off the kitchen table onto the hard floor. I contacted them and the person I spoke too stated that I didn't have the laptop insured for outside the home, I stated it wasn't outside the home when the accident happened, but he said I couldn't claim. I called them the next day to query the previous call as I was angry and stated the same issue that I had and they stated that it was covered in the home!!! Never take their word as final as I knew I was covered. Reviewed on: 12th September 2016

Flood damage and arguing with Aviva!

Following a flood from a burst pipe we have extensive damage to the lower floor of our property. Initially Aviva's response was excellent sending emergency responders within hours of us calling them. All of our flooring, skirting boards etc were ripped out and taken away on the same day and drying equipment installed.. What great service i thought but it has gone rapidly downhill since then! We are currently arguing with the loss adjuster on the settlement. We have been told that they have no contractors to do any of the repair work and we need to source our own material and labour. That's OK if Aviva will pay what it is going to cost but they will not. They say our quotes are too high and they can only pay us what they can get the work done for. How can they possibly use that argument when they have admitted they cannot complete any repairs for us. The assessor is rude and argumentative. Of course they could get the work done cheaper & that is because of their buying power, little old me cannot get those sort of discounts. I am not backing down as I am so furious with their attitude and will take it to the Ombusman if needed, DO NOT USE AVIVA FOR AYNY TYPE OF INSURANCE IF THIS IS HOW THEY TRAT THEIR CUSTOMERS!!! Reviewed on: 20th March 2024

AVOID

Made an insurance claim following a flood. Aviva admitted liability but refuse to pay more than a tiny fraction of the cost of repair. They are dishonest bully's. Reviewed on: 4th November 2023

Absolutely useless and a waste of money

During a localised storm my elderly neighbours ridge tiles were blown off his roof. Despite written evidence from several neighbours and the roofer of the storm and damage they accrued due to it Aviva have refused to pay out because a weather station 17 miles away said the wind speeds were not sufficient to be called a storm. He contacted the ombudsman who despite all the evidence provided decided to agree with aviva. They are obviously hand in glove allegedly. How photos of the damage, reports from neighbours of similar damage and trees blown down does not constitute sufficient evidence is beyond belief. BEWARE OF USING THIS COMPANY. Reviewed on: 18th October 2023

Terrible aviva home insurance

If could give no stars i would Happy to take my £120.00per month for home insurance but covers nothing according to aviva i needed electrician and there said didnt cover but i could buy more cover at £90 pound a month wich then would take my payments to £210 a month then last year i needed a roof leak fixing and aviva said i had to pay 3 roofers to come out wich was none refundable and there would make a dision to sort leak on my roof this company robs people blind i will find a better deal some where else at £10er a month instead of £120.00 there rob people and i would recomend people should avoid Reviewed on: 8th October 2023

Easy to buy and set up

Seems like good cover but I have never had to make a claim easy to buy and view info online Reviewed on: 25th August 2023

Great Home Insurance Company

I am very happy with Aviva insurance - my premium went down rather than up this year, which was unusual and very welcome! I recently added a high-value item to my insurance, and found the process (which I was able to complete online) very straightforward. All round good provider, and very user-friendly! Reviewed on: 24th August 2023

I've never had to make a claim, but it's reasonable

Got contents insurance as a renter with the litigation/legal insurance too. The terms are reasonable for the price, and it's super easy to get a quote. Reviewed on: 24th August 2023

Uncaring and Uncooperative

The only thing that Aviva seems to be good at is bullying people into retracting their complaints. Reviewed on: 23rd August 2023

No complaints whatsoever

We've had home insurance (contents and buildings) with Aviva for the last few years. We always search comparison sites to see if a better deal exists but our renewal quote is always very competitive and so we stay with Aviva. The service we've received is good : communications are timely and clear. We'd be quite happy to have all our insurances with Aviva and I don't think we can say fairer than that! Reviewed on: 23rd August 2023

Great building and contents insurance provider

Great cover for a reasonable price. They undercut my previous provider by 40% for the same cover. Almost purely online, but friendly support from humans when needed! Reviewed on: 23rd August 2023

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