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Aviva: Pension reviews

Name: Pension
Rating: 1.99 (159 reviews)

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1.94

Based on 159 reviews, last reviewed 13th Jan 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

70%

Latest highest rating:

5

Aviva provide a great SIPP. Aviva provide a great SIPP. Easy to access and use online with lots of information provided along with a safe place for all online correspondence. Reviewed on: 13th January 2025

Latest lowest rating:

1

Poorest investment pension returns Having invested for around 15 years and year on year investment loss. Nearly 40pc. And that on money put in. With no returns. Now fees are eating at w... Read more Reviewed on: 22nd December 2024

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About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

Aviva Pension reviews (159)

Review of the Aviva, Pension:

Unsure as pensions are confusing!

I have a small pension here from a secondary job. Whilst I accept it isn't as good as my NHS pension, it perhaps doesn't seem like it will be as fruitful as my NHS one. The online service is good, with lots of information though. Easy to change beneficiaries, age to claim pension etc - much easier than NHS pensions! Lots of emails too, whereas nothing from NHS Pensions! Reviewed on: 13th March 2023

Now devaluing an agreed pay out figure, taking 18% of pot!

I've been in touch with Aviva now 3 times to cash in a poor performing pension from 2 previous employers going back 25 years. Initially I was told that the 'cash in value' 3 weeks ago was over the 20k so wouldn't qualify for SLS payment as I'd already used one, leaving just 2 available - so that option couldn't be used, spoke again 4th Mar (5 working days ago) and a depreciation had occurred of £688, taking the sum just below 20k meaning the SLS method could be applied, so agreed to the figures, digitally signed, the charges and depreciation taking the final sum to me of £18500 - 12% in fees and depreciation. Today, lo and behold - an email via secure Aviva saying a further 6% to come off - another £1200 - a total of 18% - that's more than the taxman would be taking! What's the crack here - is the Aviva Xmas party underfunded or what! Awaiting communication back! Reviewed on: 10th March 2022

Still Waiting For My Late Fathers Money 3 Years Later After His Death !

My Late Father Mr Anthony James Wilcox Died On 5 June 2019 He Had An Investment With Aviva - At The Time Of His Death It Was £6.000 - Me His Daughter & Executor Of My Late Fathers Estate Has Been In Constant Battle With This Shabby Excuse Of A Company For Them To Pay Out His Money - It Is Now March 2022 & Im STILL WAITING Nearly 3 YEARS AFTER HIS DEATH ! I Have Even Hired A Solicitor At The Familys Expense To Get My Late Fathers Money Back But To NO Avail - This Back Street Shabby Excuse Of A Company Has Done NOTHING But Make Excuses Since 2019 - Even Blaming It On Covid ! Where As My FATHER DIED WAY BEFORE COVID BEGAN ! Absolutely Disgusting & All The While They Are Dragging Their Feet In NOT PAYING WHAT IS RIGHTLY OUR FAMILY MONEY My Late Fathers Investment Is LOSING Money ! I Was Always Made To Believe ANYONE WITH HOLDING MONEY THAT IS NOT RIGHTLY THEIRS CONSTITUTES THEFT ! AVOID This Shabby Back Street Company At ALL COSTS - Go To A More REPUTABLE HONEST COMPANY That Pays Out Within Weeks Of A Person DEATH ! & NOT 3 YEARS LATER & STILL WAITING ! This Company Should Be Struck Off & Be Made To Cease Trading - I Am Now Carrying On This Battle With Aviva By Contacting My Local MP Who I Shall Inform Him Of Everything That Aviva Has Put My Family Through In The Last 3 Years & Get Back ALL The Money That Is Right Fully Ours My Advice If You Have An Investment With This Dire Company Then Cash It In NOW Because If Anything Happens To You - Your Family Will Have The Same Battle My Family Are Through 3 Years On Reviewed on: 2nd March 2022

Terrible company

Have been trying to transfer Aviva pension to Nest for several months. Nest have requested more information from Aviva which has not been forthcoming. I have emailed several times with no response. Looking to take legal advice now to recover my pension. Reviewed on: 18th February 2022

Terrifying

I Opened a pension with Aviva late in the 2020 financial year, since then, I invested heavily. On the 4th January this year my pot had a value of £70,755, today (1st Feb, not even a month later) it now has a value of £68,655 and shows a gain since opening of £905. All my funds were invested in their low & low to medium risk funds. I also invested £20,000 in their stocks and shares ISA (same funds) at around the same time, which is now down by £90. I haven't spoken to Aviva customer service. I am now looking for a more stable platform to transfer to. Edit: 24th Feb 2022 - £67,866.10 Reviewed on: 1st February 2022

Loosing value

I had a pension pot with Friends Life which was transferred to Aviva. At first it seemed to be doing well with Aviva, with a fund value of £20827 in 2018, £21707 in 2019, then £23534 in 2020. But, since then, it's fallen to £22786 in April 2021, and now it's down to £18014. That's a loss of over 23% since 2020 (or 13.5% since 2018). Of course, values can fluctuate, but this downward trend is very worrying. Reviewed on: 28th January 2022

Terrible website

Absolutely terrible website. I am always lost there. You cannot find your products. Pushing you to order insurance etc. Reviewed on: 20th January 2022

Great pension

Easy to use online account. I can review my pension and make changes to investment quickly. Great for reviewing my pension, which means I check and review my monthly contribution regularly to bring forward my retirement date. Reviewed on: 17th January 2022

Pension application

Sent in a pension application no response ,after numerous phone calls got the impression of total incompetence getting nowhere after 4 weeks cancelled it Reviewed on: 16th November 2021

So far I am not impressed

I called them on their phone number that is for people that want to ask about their stakeholder pension pplication form to ask If I had properly completed the stakeholder application form in PDF format that I had emailed to them 3 days earlier, and I was told that I would have to talk to someone in another department because for some reason they could not access the Email box . I then heard a recorded message saying "This department is closed" and then I was cut off ! Reviewed on: 8th November 2021

Terrible Service

Told my lump sum would paid out within 20 working days. Not happened. Phoned and was told i would get a call back. Didn't happen. phoned again and told i would get an email because Darren who was working on my request didn't have access to a phone. Still no email. Spent over 2 hours on calls waiting for connections. Last call said i would be on hold for about 4 minutes. Took 27 minutes to answer. Reviewed on: 27th August 2021

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