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Aviva: Pension reviews

Name: Pension
Rating: 2.04 (179 reviews)

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1.98

Based on 179 reviews, last reviewed 6th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

18%

68%

Latest highest rating:

4

old fashioned processes Good company but some old fashioned processes (need to download and print off forms and then send them in the post). Very limited functionality on the... Read more Reviewed on: 7th September 2025

Latest lowest rating:

2

Slow, understaffed and overpriced for what you get. Slow, understaffed and overpriced for what you get. £3000 a year for a platform where you hold for an hour, on multiple days. Cheerful staff if you d... Read more Reviewed on: 6th October 2025

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About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

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Aviva Pension reviews (179)

The company that does not listen or respond

My UK tax code was changed this year in my favour. I was also advised by HMRC that they had notified Aviva twice since May 2022 with the new code. After contacting Aviva several times over the past two months all they say is that they have not been notified by HMRC and that the original code still applies. Reviewed on: 6th September 2022

Shocking, app and web portal

Shocking company dreadful performance, and app and web portal thats nothing short of a glorifying advertising scam to get you to buy more of their products Reviewed on: 5th September 2022

Poor performance and playing on fancy web site

Aviva have lost over 25 percent of my pension in two years and predict more. Throwing good money after bad they still tske same fees I’m moving adap Reviewed on: 28th August 2022

Discusting

Disgusting lying company who gives misinformation with every phone call. Nearly 3 weeks and still waiting for my ill health pension to be paid out and fobbed off constantly!… DO NOT believe their 5 day payout it’s a load of rubbish Reviewed on: 19th August 2022

Great service

Brilliant service each year and moved over previous pension seamlessly. Reviewed on: 16th August 2022

Pension loss

Just want to let people know my pension has lost over £10.000 in less than 6 months and have had no comunication from them regarding this are they going to let it run out completely dont use them Reviewed on: 22nd June 2022

giving my money away

I gave them £15.7k in Dec 2021 on drawdown to invest. at this point today their "investors" have lost me -£2,141, and in the past week alone they have lost me over £500. When I signed this with MyPensionExpert who were the ones who set me up with Aviva, I was told I may expect a return of 5-7.5% as a plus. Put your money in the bank people, at least that way you can get 1-2% as a plus rather than leaving Aviva to lose you thousands of pounds. Reviewed on: 16th June 2022

Cant get a response or payout, they seem to be deliberately withholding payment,

The worst ever experienced, appalling service. Reviewed on: 22nd April 2022

Worst service ever experienced

It took me a MONTH to get my money. Reviewed on: 21st April 2022

Really poor customer service

Join a Aviva Pension Scheme if you are happy to be held waiting for some one to talk to you for upwards of a Hour . Staff promise paperwork will be emailed but sometime the same details arrive quicker by post ! How the hell can that happen. You always and a mean always need to chase up requests for drawdown document to be sent and for payments rto be received. Poor staff levels, poor staff training, poor systems and procedures and department within Aviva doo not taqlk to each other, Try any other Pension Provider they cannot be as bad as Aviva Pensions Reviewed on: 19th April 2022

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