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Aviva: Pension reviews

Name: Pension
Rating: 2.05 (177 reviews)

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1.97

Based on 177 reviews, last reviewed 7th Sep 2025

50% decrease in 5 star reviews

in the past 90 days

88% decrease in 1 star reviews

in the past 90 days

18%

69%

Latest highest rating:

4

old fashioned processes Good company but some old fashioned processes (need to download and print off forms and then send them in the post). Very limited functionality on the... Read more Reviewed on: 7th September 2025

Latest lowest rating:

1

Payment of single premium on the 10 March 2025 which... Payment of single premium on the 10 March 2025 which as at todays date 8 July has still not been allocated to my account. After a spurious requests fo... Read more Reviewed on: 8th July 2025

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About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

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Aviva Pension reviews (177)

Poor performance and playing on fancy web site

Aviva have lost over 25 percent of my pension in two years and predict more. Throwing good money after bad they still tske same fees I’m moving adap Reviewed on: 28th August 2022

Discusting

Disgusting lying company who gives misinformation with every phone call. Nearly 3 weeks and still waiting for my ill health pension to be paid out and fobbed off constantly!… DO NOT believe their 5 day payout it’s a load of rubbish Reviewed on: 19th August 2022

Great service

Brilliant service each year and moved over previous pension seamlessly. Reviewed on: 16th August 2022

Pension loss

Just want to let people know my pension has lost over £10.000 in less than 6 months and have had no comunication from them regarding this are they going to let it run out completely dont use them Reviewed on: 22nd June 2022

giving my money away

I gave them £15.7k in Dec 2021 on drawdown to invest. at this point today their "investors" have lost me -£2,141, and in the past week alone they have lost me over £500. When I signed this with MyPensionExpert who were the ones who set me up with Aviva, I was told I may expect a return of 5-7.5% as a plus. Put your money in the bank people, at least that way you can get 1-2% as a plus rather than leaving Aviva to lose you thousands of pounds. Reviewed on: 16th June 2022

Cant get a response or payout, they seem to be deliberately withholding payment,

The worst ever experienced, appalling service. Reviewed on: 22nd April 2022

Worst service ever experienced

It took me a MONTH to get my money. Reviewed on: 21st April 2022

Really poor customer service

Join a Aviva Pension Scheme if you are happy to be held waiting for some one to talk to you for upwards of a Hour . Staff promise paperwork will be emailed but sometime the same details arrive quicker by post ! How the hell can that happen. You always and a mean always need to chase up requests for drawdown document to be sent and for payments rto be received. Poor staff levels, poor staff training, poor systems and procedures and department within Aviva doo not taqlk to each other, Try any other Pension Provider they cannot be as bad as Aviva Pensions Reviewed on: 19th April 2022

Rub and poor customer service

My father has been having no end of chew with his pension and claiming it because he has a power of attorney in place who deals with his money they won’t pay out they want all sorts of information then when provided loose it and find other excuses not to pay out a joke of a company want the money in put won’t pay out Reviewed on: 1st April 2022

Now devaluing an agreed pay out figure, taking 18% of pot!

I've been in touch with Aviva now 3 times to cash in a poor performing pension from 2 previous employers going back 25 years. Initially I was told that the 'cash in value' 3 weeks ago was over the 20k so wouldn't qualify for SLS payment as I'd already used one, leaving just 2 available - so that option couldn't be used, spoke again 4th Mar (5 working days ago) and a depreciation had occurred of £688, taking the sum just below 20k meaning the SLS method could be applied, so agreed to the figures, digitally signed, the charges and depreciation taking the final sum to me of £18500 - 12% in fees and depreciation. Today, lo and behold - an email via secure Aviva saying a further 6% to come off - another £1200 - a total of 18% - that's more than the taxman would be taking! What's the crack here - is the Aviva Xmas party underfunded or what! Awaiting communication back! Reviewed on: 10th March 2022

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