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Aviva: Pension reviews

Name: Pension
Rating: 1.98 (155 reviews)

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1.88

Based on 155 reviews, last reviewed 10th Nov 2024

50% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

17%

71%

Latest highest rating:

5

Good experience good Customer service on the telephone. Good experience good Customer service on the telephone. Competent customer service rep. Reviewed on: 1st November 2024

Latest lowest rating:

1

My husband has had a terrible experience with this o... My husband has had a terrible experience with this outfit who are completely incompetent and unprofessional. Its taken over six months for him to get ... Read more Reviewed on: 10th November 2024

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About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

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Aviva Pension reviews (155)

Viva -- TOTAL REUBBISH

Ive been trying to get some SIMPLE information for months & months Phone - e mail - letter -- nothing --- all talk total TOTAL Rubbish Reviewed on: 23rd August 2021

A very reliable company

They are highly professionals, committed and reliable Reviewed on: 19th August 2021

Aviva your a disgrace

Been months trying to drawdown my pension. Absolutely appalling communication by them . Uses every tactic to delay getting my money. Time taken getting through on the phone is ridiculous. Stating emails never sent. Months waiting for forms to come, then waiting month for money only to be now told you've not filled the form in correctly. But don't have the decency to send more out. Absolutely no confidence with this company. Reviewed on: 16th August 2021

Should be called AVOID not Aviva!

Dreadful! Doesn’t even deserve the one star I had to give them. A different story every time you call them. Been fighting now for over a month to get MY money. They make you feel like you’re not entitled and constantly quote their deadlines such as 25 working days to do a bank transfer! Ridiculous and the worst service I have ever had to endure. Avoid at all costs if you possibly can Reviewed on: 3rd August 2021

Shocking behaviour!

Absolutely disgusting company! Zero chance for contact with them, problem with transferring money to different pension provider! 3 months now battling with them! Stay far away! Reviewed on: 20th July 2021

Using every tactic to not pay me my pension

Don't know what's happening in the Aviva pension department. Usually very good. But this time they are deploying every strategy not to give me my drawdown payment. To get through is diabolical. Waiting hours.. Emails 10 days at least to respond. Told me twice they have sent relevant forms out. But haven't. So upsetting and frustrating. Reviewed on: 6th July 2021

Buyer Beware! Abysmal disgusting on your face theft of your money

I live in the USA, the land of the free. Having left the UK over fifteen years ago, I had immigrated to the UK from South Africa with high hopes of establishing a pension fund after leaving the mess that is South Africa today. I found a financial adviser who recommended a 350GBP per month fund would bear fruit at age sixty-five. It was then a Norwich pension. I embarked on this ambitious scheme. Determined to succeed, and In my first two years, I lived on the back seat of an Austin Maestro at services areas on the motorway to save up on the deposit for our tiny house in Maidstone. I was a contract computer engineer, and a few years later, I started my engineering and materials handling company. By 2005, I had 57 million GBP in potential business on my books when my supplier was bought out in the USA by a bigot who wanted to trade directly with the EU. He fired all the staff and closed the business, and transferred assets to another entity to rename that and resurrect the company as a new entity without obligations or contracts, including mine. After suffering extreme stress, I collapsed in my office. After enduring the customary NHS incompetent run around, I landed on an Operating table in St Thomas, suffering a completely blocked right-hand coronary. I died twice that day. I applied to Norwich to have the Pension holiday to allow me to convalesce without the enormous monthly financial burden. Norwich sent me a pension statement of my investment value one that i thought had been designed to function at minimum risk, and for the first time, I found out what it was actually worth... as I lay in my bed recovering from heart surgery. Where I had died twice... Shock and awe! One-third of what I had paid in, so I immediately stopped throwing good money after bad. I froze the pension that was created with post-tax personal income payments; my 13000.00 GBP investment was worth 6000.00, and Norwich went dark, with no correspondence or communication of any sort. I had other things to focus on. Now came Aviva, who took over and began to rewrite the rules, and the pension pot diminished further and for a time seemed to vanish however, I was able to trace it because I retained every piece of paper and with the help of pension tracing websites and the services of a professional pensions legal advisor, I was able to resurrect this skillfully hidden money. Now I am Sixty Five. The retirement pot has earned minus figures. I don't live in the UK, and you threaten that if I move or withdraw, my money there will be a 25% Tax charge on already taxed money that is worth less than what I paid in and, to add to the misery, will be taxed here in the USA when it arrives - tell me then, what or who is a pension supposed to benefit? So why am I telling you this personal story? My message shows you a small snapshot of the man you are trying to rob. I am a war veteran, a veteran of poverty and vagrancy at twelve years of age. I have owned several successful businesses on three continents and successfully defended and fought litigation Pro Se' in the UK and the Federal Court in the USA. It is a little advice that you should do your research before trying to bully one who has been meeting challenges since he was a one-year-old, www.le-guttersnipe.com I am an autodidact and will find a way no matter how stupid you think I am. As I awoke yesterday at three AM, Jesus came to me in my twilight waking dreams and mentioned that I should be grateful that he warned me to stop the payments all those years ago. I can only imagine the hell I would be enduring had this been an entire paid-up pension fund today. Reviewed on: 30th June 2021

Delays causing financial hardship

near imposible to contact Aviva, two hour telephone waits are usual not an exception. Poor staff training and failure in systems to send out documentation that has been promised. Delays Delays and no empathy for customers at this terrible time. I could go on but this has affected the state of my mental health. Please Please choice a company that values customer services and invests in their phone system, it and staff training . Reviewed on: 9th June 2021

They try ti keep my money

Be careful when you ask to transfer your pension to another provider they refuse asking for many document like DOB certificate and etc... You need to call them many time by phone and still invent excuses to not transfer your money!!! Stay away!!! Reviewed on: 31st May 2021

Abysmal customer service

Have just started to communicate with Aviva to access my pension. Have called free phone numbers but it can take many attempts to actually join a queue. More often than not you are told to ring back later. Once actually in the queue the long wait begins. Just short of an hour today. Once through, the staff are reasonable although I did not receive the letter I was supposed to have been sent after my first call. I was then told that release of money once I have returned appropriate information will be up to twenty days! There is clearly a lack of resource and archaic systems within this company. Am very disappointed. Reviewed on: 4th May 2021

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