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Aviva: Pension reviews

Name: Pension
Rating: 1.98 (155 reviews)

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1.88

Based on 155 reviews, last reviewed 10th Nov 2024

50% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

17%

71%

Latest highest rating:

5

Good experience good Customer service on the telephone. Good experience good Customer service on the telephone. Competent customer service rep. Reviewed on: 1st November 2024

Latest lowest rating:

1

My husband has had a terrible experience with this o... My husband has had a terrible experience with this outfit who are completely incompetent and unprofessional. Its taken over six months for him to get ... Read more Reviewed on: 10th November 2024

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About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

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Aviva Pension reviews (155)

Great service

Brilliant service each year and moved over previous pension seamlessly. Reviewed on: 16th August 2022

Pension loss

Just want to let people know my pension has lost over £10.000 in less than 6 months and have had no comunication from them regarding this are they going to let it run out completely dont use them Reviewed on: 22nd June 2022

giving my money away

I gave them £15.7k in Dec 2021 on drawdown to invest. at this point today their "investors" have lost me -£2,141, and in the past week alone they have lost me over £500. When I signed this with MyPensionExpert who were the ones who set me up with Aviva, I was told I may expect a return of 5-7.5% as a plus. Put your money in the bank people, at least that way you can get 1-2% as a plus rather than leaving Aviva to lose you thousands of pounds. Reviewed on: 16th June 2022

Cant get a response or payout, they seem to be deliberately withholding payment,

The worst ever experienced, appalling service. Reviewed on: 22nd April 2022

Worst service ever experienced

It took me a MONTH to get my money. Reviewed on: 21st April 2022

Really poor customer service

Join a Aviva Pension Scheme if you are happy to be held waiting for some one to talk to you for upwards of a Hour . Staff promise paperwork will be emailed but sometime the same details arrive quicker by post ! How the hell can that happen. You always and a mean always need to chase up requests for drawdown document to be sent and for payments rto be received. Poor staff levels, poor staff training, poor systems and procedures and department within Aviva doo not taqlk to each other, Try any other Pension Provider they cannot be as bad as Aviva Pensions Reviewed on: 19th April 2022

Rub and poor customer service

My father has been having no end of chew with his pension and claiming it because he has a power of attorney in place who deals with his money they won’t pay out they want all sorts of information then when provided loose it and find other excuses not to pay out a joke of a company want the money in put won’t pay out Reviewed on: 1st April 2022

Now devaluing an agreed pay out figure, taking 18% of pot!

I've been in touch with Aviva now 3 times to cash in a poor performing pension from 2 previous employers going back 25 years. Initially I was told that the 'cash in value' 3 weeks ago was over the 20k so wouldn't qualify for SLS payment as I'd already used one, leaving just 2 available - so that option couldn't be used, spoke again 4th Mar (5 working days ago) and a depreciation had occurred of £688, taking the sum just below 20k meaning the SLS method could be applied, so agreed to the figures, digitally signed, the charges and depreciation taking the final sum to me of £18500 - 12% in fees and depreciation. Today, lo and behold - an email via secure Aviva saying a further 6% to come off - another £1200 - a total of 18% - that's more than the taxman would be taking! What's the crack here - is the Aviva Xmas party underfunded or what! Awaiting communication back! Reviewed on: 10th March 2022

Still Waiting For My Late Fathers Money 3 Years Later After His Death !

My Late Father Mr Anthony James Wilcox Died On 5 June 2019 He Had An Investment With Aviva - At The Time Of His Death It Was £6.000 - Me His Daughter & Executor Of My Late Fathers Estate Has Been In Constant Battle With This Shabby Excuse Of A Company For Them To Pay Out His Money - It Is Now March 2022 & Im STILL WAITING Nearly 3 YEARS AFTER HIS DEATH ! I Have Even Hired A Solicitor At The Familys Expense To Get My Late Fathers Money Back But To NO Avail - This Back Street Shabby Excuse Of A Company Has Done NOTHING But Make Excuses Since 2019 - Even Blaming It On Covid ! Where As My FATHER DIED WAY BEFORE COVID BEGAN ! Absolutely Disgusting & All The While They Are Dragging Their Feet In NOT PAYING WHAT IS RIGHTLY OUR FAMILY MONEY My Late Fathers Investment Is LOSING Money ! I Was Always Made To Believe ANYONE WITH HOLDING MONEY THAT IS NOT RIGHTLY THEIRS CONSTITUTES THEFT ! AVOID This Shabby Back Street Company At ALL COSTS - Go To A More REPUTABLE HONEST COMPANY That Pays Out Within Weeks Of A Person DEATH ! & NOT 3 YEARS LATER & STILL WAITING ! This Company Should Be Struck Off & Be Made To Cease Trading - I Am Now Carrying On This Battle With Aviva By Contacting My Local MP Who I Shall Inform Him Of Everything That Aviva Has Put My Family Through In The Last 3 Years & Get Back ALL The Money That Is Right Fully Ours My Advice If You Have An Investment With This Dire Company Then Cash It In NOW Because If Anything Happens To You - Your Family Will Have The Same Battle My Family Are Through 3 Years On Reviewed on: 2nd March 2022

Terrible company

Have been trying to transfer Aviva pension to Nest for several months. Nest have requested more information from Aviva which has not been forthcoming. I have emailed several times with no response. Looking to take legal advice now to recover my pension. Reviewed on: 18th February 2022

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