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Aviva: Pension reviews

Name: Pension
Rating: 2.52 (202 reviews)

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2.52

Based on 202 reviews, last reviewed 8th Jul 2026

500% increase in 5 star reviews

in the past 90 days

60% increase in 1 star reviews

in the past 90 days

18%

68%

Latest highest rating:

4

My Works Pension My Works Pension since Joining my current Job and started in September 2020, has added some much better features on the Site and all policies can be ... Read more Reviewed on: 21st June 2026

Latest lowest rating:

1

Very disappointing experience with Aviva. Very disappointing experience with Aviva. Trying to withdraw my money turned into an unnecessarily long and frustrating process. It felt like every st... Read more Reviewed on: 8th July 2026

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About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

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Aviva Pension reviews (202)

Quoted experience not printed wipe out

Quoted experience not printed wipe out Reviewed on: 4th January 2024

Aviva Dont Pay Up

Waited nearly 2 months and many deadlines for my Aviva pension and still waiting. 3 missed deadlines for my pension and lump sum to start. Had my money 25+ years and obviously dont want to part with it. Reviewed on: 27th October 2023

Pension

Can't get through on phone been waiting for 1'5 hours then cut of .phoned again on hold for a hour .get me to the team joke must be playing football got my pension just need a yes or no have you received email rubbish Reviewed on: 11th October 2023

hopeless until I mentioned pensions ombudsman

I filled in Aviva's online form to have my Royal London pension transfered to Aviva. Royal London wrote to me that they had sent the money to Aviva. I waited for the money to appear in my Aviva pension account. Nothing happened. I used Aviva's online message service to ask what had happened to my money. I got a reply saying it would be sorted by a particular date. I waited. Nothing happened. I sent an email reminding them of their promise, and asking where my money was. I got an automated "we have received your email..." reply. I waited. Nothing happened. I rang them up. I was told that my money was in a holding account because Royal London had not sent an ORIGO form despite numerous requests from Aviva, and it would be illegal for Aviva to put the money in my account. I mentioned the Pensions Ombudsman. The operative asked me to hold the line while she consulted her manager. She said they didn't need more information from Aviva and they would go ahead and put the money in my account, and send me the documentation. The money arrived next day. Reviewed on: 17th September 2023

Happy covered golfer

Seamless from start to finish when dealing with any issues arising Reviewed on: 8th September 2023

Zero Response To Emails

Poor performance is one thing, but when I notified them of my wish to transfer my fund to a SIPP, zero response to my emails. My SIPP provider has had the same lack of response. Three weeks and counting. Reviewed on: 30th August 2023

Pension

Excellent customer service when I wanted a quote for my pension Reviewed on: 29th August 2023

Great company

Got my pension with Aviva and their communications are very good. Reviewed on: 25th August 2023

Impressive Support from Aviva

Amidst health battles and job loss, Aviva's exceptional assistance, especially from the Customer Retirement Team, truly amazed me. Their prompt handling of payments and regular updates turned a stressful situation into a seamless process. The team's empathy and understanding provided much-needed support during a tough time. Kudos to Aviva for their customer service commitment. I highly recommend them based on my experience. Reviewed on: 24th August 2023

5 weeks later still waiting for them to send penstion transfer forms

Absolutely awful! Wouldn't wish it upon anybody! They're not rude or anything like that - on the contrary, always promise they'll action my request as a priority. Five weeks later, I'm still waiting for the forms to be emailed or posted. I even provided an alternative email address, because they claim my email isn't working. That's not true, as I get all my household bills emailed to me, and I get them regularly. Please don't get involved with AVIVA Pension, if you can help it. Reviewed on: 11th August 2023

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Aviva: Pension reviews

500% increase in 5 star reviews

60% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Aviva: Pension now

Aviva Pension reviews (202)

Quoted experience not printed wipe out

Aviva Dont Pay Up

Pension

hopeless until I mentioned pensions ombudsman

Happy covered golfer

Zero Response To Emails

Pension

Great company

Impressive Support from Aviva

5 weeks later still waiting for them to send penstion transfer forms

Do you have a different Aviva product?

Want to see more from Aviva?

Business Insurance

Lifetime Mortgage

Landlord Insurance

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