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Aviva: Pension reviews

Name: Pension
Rating: 1.98 (155 reviews)

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1.88

Based on 155 reviews, last reviewed 10th Nov 2024

50% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

17%

71%

Latest highest rating:

5

Good experience good Customer service on the telephone. Good experience good Customer service on the telephone. Competent customer service rep. Reviewed on: 1st November 2024

Latest lowest rating:

1

My husband has had a terrible experience with this o... My husband has had a terrible experience with this outfit who are completely incompetent and unprofessional. Its taken over six months for him to get ... Read more Reviewed on: 10th November 2024

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About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

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Aviva Pension reviews (155)

appalling

it took the company 4 yrs to provide me with account statements, so that I could determine how well my investments are doing. As a result and having received now, 4 yrs later, my statements I seems to have lost over 6 k !! Reviewed on: 28th September 2022

CATASTROPHIC PENSION LOSSES IN 10 MONTHS

I want to publish an email I sent to Aviva today so that it might help warn other investors, and also so it is on record: RE PENSIONS FUNDS - TK10370929 and TK10329410 Further to my earlier email today (and 5 days ago) - since no one from Aviva is replying to my emails or calling me to advise about the CATASTROPHIC LOSSES in my pension funds, as before I have been trying to call Aviva to discuss this with someone. However, I am not able to speak to anyone at Aviva because of this message "We are not able to talk to you because of an emergency. Try again later" So because I can't actually speak to someone at Aviva - I have attempted to take control of my Pension Funds myself. But, once again, Aviva is preventing me from doing this - see the following: In my Online Account, under the heading 'HOW YOUR PENSION IS INVESTED" - there is an option to "Choose Your Funds" However, although it states: "Press the button below to start the process of moving from your investment approach and telling us which individual funds you want to invest in." BUT....there is NO BUTTON TO PRESS!! - see the attachment Instead, there is a Call Us icon. But as I've explained above, when I call Aviva to speak about my Pension Fund, the reply is: "We are not able to talk to you because of an emergency. Try again later" So - at a time when my Aviva Pension policies - TK10370929 and TK10329410 - are incurring huge, seemingly uncontrollable losses - due probably to the high percentage of the policies being invested in High-Risk funds - I am being prevented from taking control of my own Pension Funds and moving them into Low-Risk funds. As I've explained in previous emails - the combined loss of my policies - TK10370929 and TK10329410 - since December 2021 is £38,273.54 + £9,653 = £47,926.54 in 10 months!!! The total funds left in my policies - TK10370929 and TK10329410 - today (28/09/2022) is - £77,469.46 + £19,377.20 = £96,846.66 My retirement date is September 2023 - less than a year away - but at the current rate of loss, there will be no money left in either policy. Therefore, because Aviva is not helping me - I want to take control myself - BUT I'M BEING PREVENTED FROM DOING SO BY AVIVA. I WANT SOMEONE TO CALL ME BACK PLEASE Reviewed on: 28th September 2022

Abysmal Service

Contacted Aviva on 18th July to request to take my pension pot. Today is 20th September and I have still not received the paperwork to complete. I have emailed them on 12 occasions and called them from abroad on 4 occasions. Each time with the exception of one I have been told that I must read my options first, despite my having advised them that I have read and understood all of the options available to me. On the one occasion that I was not asked to do this I was advised that forms would be emailed to me in 5 days, this was 19 days ago. I have since emailed twice with no response. I also called again this morning and after 12 minutes of holding (at my cost from abroad) I hung up and have emailed again requesting a call back. Truly unbelievable abysmal service Reviewed on: 20th September 2022

responsive helpful understanding

business was conducted without fuss,and had great one on one interaction Reviewed on: 18th September 2022

pension has lost 50k how can this happen and nobody is made accountable this is my pension. yet they still charge me admin cost to reduce my income

bad news think i will end up getting less out than i have paid in Reviewed on: 16th September 2022

Pension loos

If you want to loose £10 000 in three months this is the company for you.Daylight robbery At least Dick Turpin would have worn a mask CYFIAWNDER A DDAW GYDA AMSER JUSTICE WILL COME WITH TIME . Reviewed on: 11th September 2022

The company that does not listen or respond

My UK tax code was changed this year in my favour. I was also advised by HMRC that they had notified Aviva twice since May 2022 with the new code. After contacting Aviva several times over the past two months all they say is that they have not been notified by HMRC and that the original code still applies. Reviewed on: 6th September 2022

Shocking, app and web portal

Shocking company dreadful performance, and app and web portal thats nothing short of a glorifying advertising scam to get you to buy more of their products Reviewed on: 5th September 2022

Poor performance and playing on fancy web site

Aviva have lost over 25 percent of my pension in two years and predict more. Throwing good money after bad they still tske same fees I’m moving adap Reviewed on: 28th August 2022

Discusting

Disgusting lying company who gives misinformation with every phone call. Nearly 3 weeks and still waiting for my ill health pension to be paid out and fobbed off constantly!… DO NOT believe their 5 day payout it’s a load of rubbish Reviewed on: 19th August 2022

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