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Pam J

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Review of the Aviva, Pension:

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Aviva is devaluing annuities it has bought

Aviva acquired a small annuity I had been forced to take out on a small personal pension pot with Sun Life - the law back then forced me to buy an annuity. Despite the capital value of the annuity being less than £10,000, Aviva refuses to allow me to encash it. Also, Aviva has consistently paid my annual annuity a day late, with customer service perpetually telling me I have the date wrong. Aviva has now admitted to the Ombudsman that "we always add a day". I believe they have a... Reviewed on: 20th June 2024

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