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Cathy W

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Review of the Aviva, Pension:

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They behave as if it’s their money, not yours!

I’ve had a very bad experience dealing with Aviva over my pension transfer. I’ve spent hours on this and supplied with them with endless documentation and had a money helper appointment. They don’t return phone calls or reply to emails, it’s all completely shambolic. This has been going on for over 7 months now, and still they are dragging their heals and not transferring my money. I’m starting to wonder what they’re doing with all my data, as well as my money! Avoid Aviva Pensions at all cost, just read the other one star reviews on this and other websites, there are so many of them! I suspect the only reviews above one star are written by their own employees, they are probably incentivised to do them, in an attempt to drown out the dissatisfaction of their real customers. Frustrating and difficult company to deal with. I’ll be reporting them to Pensions Ombudsman. Reviewed on: 6th July 2024

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