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Aviva: Pension reviews

Name: Pension
Rating: 2.01 (163 reviews)

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1.93

Based on 163 reviews, last reviewed 26th Mar 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

18%

70%

Latest highest rating:

4

Its a solid brand and not flashy and risky. Its a solid brand and not flashy and risky. Reviewed on: 27th February 2025

Latest lowest rating:

1

6 months and still waiting for my cash withdrawal fr... 6 months and still waiting for my cash withdrawal from my pension, excuse after excuse, the advice us on to avoid scams, pity no-one adviced me about... Read more Reviewed on: 26th March 2025

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About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

Aviva Pension reviews (163)

Review of the Aviva, Pension:

Taking out pension pot - nightmare delays and more.....

Can this be true? - I understand that due to a high level of complaints from Aviva policy holders regarding delays in receiving their pension pots, the Alpha Pensions Claim Team have recently been replaced by circus trained chimps who are working for peanuts as per NUT union rates. This move by the management was inspired by an earlier television advertising campaign for a famous tea brand, showing chimps holding cups of tea in a group, sitting around a table and gibbering away, making them ideal candidates for call centre work with Aviva. An insider did remark that the Alpha Pensions Claim Team had now swung from a group of zombie seat warmers to a vastly over qualified hairy workforce, which has shocked many pension holders who have experienced an improvement in the service they received from Aviva - well done chimps!! Although distracted by their strange desire to type out the entire portfolio of William Shakespeare on their portable typewriters - circus training coming good for the little rescals - the chimps are slowly grasping the technique of answering an incoming call. They do this by launching themselves head first onto their computer keyboard which is positioned in a car tyre hanging from a light fitting, thereby generating a response from the I.T system. This letter is then printed off and posted to the policy holder using the slowest method of delivery possible, wedged in the mouth of an elderly, limping, short-sighted tortoise that has no sense of direction. Although this response is utterly unhelpful and total nonsense for the customer, the chimps are exceeding all expectations, something that the previous incumbents never did because their response to incoming calls were always utterly unhelpful, total nonsense AND repetitive dumbness. The downside so far observed by using chimps, is that although they are highly skilled at holding cups of tea in a group, sitting around a table and gibbering away, they do have the tendency to roll their poo into small balls and flick them across the room. These balls of poop (not to be confused with the bull sh*t thrown about by their zombie predecessors) does involve a great deal of expenditure on carpet and wall cleaner. In an attempt to improve their behaviour, various organ grinders have been contacted in order to try and reduce the airborne display of cr*p that is endemic within this pension claims team. It failed with the zombies and regretfully, it has failed with the chimps. However, with the Aviva brand so badly stained already - with black marks all round, with walls that look as though they have been pebbledashed by these poop balls - the management still remain positive that by dipping their recruitment toes into the animal gene pool, the battered reputation of Aviva pension claims will improve. End of 'Can this be true?' Now a more direct rant....."Alpha" = 'A' list.....those chair warming zombies that the chimps replaced would not even make the 'Z' list. In fact, there is not an alphabet yet devised on Earth or on any lifeless distant planet where they would be PROMOTED to be placed at the bottom of an alphabet. End of rant. Spleen vented - for now. Reviewed on: 29th August 2016

Good experience good Customer service on the telephone.

Good experience good Customer service on the telephone. Competent customer service rep. Reviewed on: 1st November 2024

helpful staff

answered all my questions and helped my decision Reviewed on: 15th October 2024

45 min on hold and still waiting to whitdraw 500 pou...

45 min on hold and still waiting to whitdraw 500 pounds Reviewed on: 1st October 2024

Consistently incompetent

Wrongly invested my pension. Continually sent wrong documents. Compensation cheques never arrived. My pension was woth the Pru, who were excellent. Aviva took them over and have been consistently incompetent. Use at your own risk Reviewed on: 23rd September 2024

Brilliant all round.

Brilliant customer service. Reasonable charges. Excellent website and app with many functions. Reviewed on: 4th September 2024

Completely hopeless at giving you your money

I have been trying to withdraw a tax free lump sum for 3 months, it is supposed to take 7 days to get a quote and then 5 days to get the cash. I still don't even have a quote. The contact centre are very friendly and try to be helpful but the payments team seem completely incompetent and unhelpful. It is stunning that they cant seem to talk to each other. Reviewed on: 3rd September 2024

Such polite and friendly staff, very helpful and min...

Such polite and friendly staff, very helpful and minimal wsit time on phone. Reviewed on: 24th August 2024

Good Product

Pension looked after since transferred to Aviva Reviewed on: 24th August 2024

High charges reduce your returns.

High charges reduce your returns. Also limited range of low cost fund options. Reviewed on: 23rd August 2024

I am trying to take my pens ion as a lump sum .

I am trying to take my pension as a lump sum . They are not being very cooperative at the moment. I rang a few weeks ago and they sent an information pack filled then docs to sign / signed and now 4 week delay and was told by a very rude person that I’m not the only pensioner cashing in their pension . She / they seem to forget that it is my money that I paid in all those years and now it seems they begrudge allowing me my pension which over the years I worked hard for . No respect for the customer whatsoever k I’ll Reviewed on: 13th August 2024

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