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Axa: Car Insurance reviews

Name: Car Insurance
Rating: 3.01 (160 reviews)

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2.69

Based on 160 reviews, last reviewed 8th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

33%

20%

40%

Latest highest rating:

5

Good price and easy to manage Axa gave the best quote for my car. Creating an account is easy and you can see and manage your certificate and cover on the site very easily. Intui... Read more Reviewed on: 7th September 2024

Latest lowest rating:

1

Insurance companies are bad - AXA are the worst Just awful. If you have car insurance with AXA, just pray you never have to engage with them at all. Between AXA and Vizion, they pass you between eac... Read more Reviewed on: 8th January 2025

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About this product

Smart Money People collects Axa car insurance reviews from genuine customers to help you make an informed decision when choosing your next car insurance provider.

Axa was founded in 1946, and now offers a variety of insurance policies for cars, vans, travel, landlord, business, home and health. With a multi car cover policy and a variety of optional add-ons, Axa has a multitude of options for tailoring your policy. Read our Axa car insurance reviews to see what real customers have to say about their experiences.

With a 24/7 emergency helpline and an online system that allows you to fully manage your policy online, Axa claims to be accessible, stating it pays out 99.7% of claims. As for extras, child car seat cover and audio and sat-navs cover are included as standard in the comprehensive policies. If this suits your needs, check out the reviews on Smart Money People to see how customers rate their policies with Axa.

Have you had a car insurance policy with Axa? Whether good or bad, share your experience with our Smart Money People community so we can help people like you make better decisions. Did you find the cost of the premium suitable for the level of cover you received? Did you have to make a claim, and if so, how well was it dealt with? Leave an Axa car insurance review today.

Axa Car Insurance reviews (160)

Review of the Axa, Car Insurance:

Good reviews and a great price

I have only joined AXA a few months ago. They were very easy to join and had good reviews. I got my insurance for a decent price. I thankfully haven't had to use them for any problems so cannot.l comment on this aspect. Reviewed on: 7th August 2017

Good

I got a covered well by AXA on my travel abroad with family Reviewed on: 15th October 2022

Shocking lack of communication!!!

Went to renew my insurance only to discover a claim had been claimed against me, settled and closed. A claim I had no idea was even still going on. I had informed the insurance company last year that they may get a call as I had reversed into a car (very slowly) in a car park with witnesses, which had broken 3 slats on the front plastic grill of the car I hit. Which I had offered to pay for the damage to as on looking online at a new grill it would've been around £100 for a brand new one, the other driver said he'd get back to me. roll on 8 months for my renewal. turns out (without a call or email, letter or anything) they proceeded with the claim and paid out £2,152.52 ! If you end up in a bump hopefully the car you hit is insured by AXA. It seems to me they will pay out whatever it is you want to claim for, and do it all without informing their customer or gathering any evidence. SHOCKING !! Reviewed on: 6th October 2022

Great multi-car discount

Shopping around for insurance for our second car and realised AXA provided 25% off for additional vehicles, they were already competitive but this saving beat the competition hands down. Reviewed on: 28th September 2022

Horrendous communication

I had an accident in august and before even witness statements had been received or sketches they closed it not in my favour. Can’t get hold of them on the phone if you work Monday to Friday as they close at 5 and I was routinely 130+ in the queue. Told me to contact via social media to be told no you can’t speak to us as you used a broker. Used the contact me form on the 28th august still had nothing back. Used the email address on the letters same week still had nothing back. Absolutely the worst company I’ve ever had to deal with. Reviewed on: 21st September 2022

Easy to deal with

It is so easy to take insurance out with them, as well as to manage online and renew when needed. Everything is done so quick Reviewed on: 13th September 2022

WARNING!!!!! DO NOT USE AXA CAR INSURANCE

WARNING!!!!! DO NOT USE AXA CAR INSURANCE I have had Covid for the last 2 months. I am self employed and have not been able to work some days of the month. I was 1 day late with my car insurance payment today but they would not accept payment and said they will cancel my insurance. I explained to a manager I have been suffering from Covid but they did not care? It was my last payment for the year and I would have 2 months left of car insurance. I would not recommend you use this company. Reviewed on: 17th August 2022

Great price

Very helpful and a great price, give discounts for teachers were other companies don’t. Thank you Reviewed on: 14th August 2022

Best value and easiest application

Easy to process, easy to amend and helpful staff Reviewed on: 5th August 2022

Using sub standard garage for repairs with problem outstanding after 15 months

Our catalytic converter was stolen from our Honda Civiv Hybrid in May 2021. Their response was prompt but the garage installed a sub standard catalytic converter which was too big and kept hitting the bumps. After complaining they removed the casing, which meant the catalytic converter was exposed to the elements. After we complained they installed another one, but this time the car was very noisy. All these took weeks. We took the car to Honda garage who said the catalytic converter does not have the silencer part and is incorrect. After months of complaining to Axa and the Ombudsman, the garage agreed to have a look again. That was a complete waste of time as the garage manager refused to acknowledge there was anything wrong and kept saying the noise is from the engine, which is not true as it clearly comes from the exhaust. So our very quiet car sounds like a diesel car and no one is doing anything about it. I did not renew with Axa as premium was £300 more than other companies. If the insurance companies all going to go for cheap options when it comes to repairs, I rather go for cheaper premiums. Reviewed on: 22nd July 2022

FRAUD & MONEY LAUNDERING T

Finance Curse , Islington, Harringey and Barking Police & AXA and National Insurers Database deny Global Media harassment campaign EUGENICS and Blackmail : Keypad doesn't acknowledge option dialtones, soon as I notify the CO-VID crisis was caused by Police and NHS death threats, no further contact available today, taken 3 years to settle claims, useless, insulted by a £50 refund for £20,000 car, on a £1600 policy annually denied by DWP/ PIP/ Atos French IT companies killing disabled people by "writing-off" claims payable, medically targeting the "undesireaables" like a holocaust is denied. modern day pirates of my privacy via keypad entry and claim not recognised due to hanging up the phone more than 11 times, breach of contract and Fraud and Money laundering of my vehicle, without compensation for Insured period of loss caused, via call centre, should have a voice option, ignore Royal Courts of Justice Orders are a grave breach of Duty of Care. ( Police function as Kleptocracy) kidnapping victims to hide Landlord abuse via denial of Court Documents : They will leave you with a piece of paper, and steal your lunch for 3 years, Crime Reference : SDA-2566-20-0101-1R hide stolen vehicle with Blackmail and Death towards Doctors, Threats by Media & NHS "Euthanasia" centers, Germany 1940-1945/2022 Attempted Murder of People with Disabilities for Vehicle and Home. When speaking up against Blackmail, Police ordered as Executioners to kill the injured at request of the Media, treated antisocially due to ticking time bombs Reviewed on: 15th June 2022

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