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Axa: Car Insurance reviews

Name: Car Insurance
Rating: 3.01 (160 reviews)

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2.69

Based on 160 reviews, last reviewed 8th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

33%

20%

40%

Latest highest rating:

5

Good price and easy to manage Axa gave the best quote for my car. Creating an account is easy and you can see and manage your certificate and cover on the site very easily. Intui... Read more Reviewed on: 7th September 2024

Latest lowest rating:

1

Insurance companies are bad - AXA are the worst Just awful. If you have car insurance with AXA, just pray you never have to engage with them at all. Between AXA and Vizion, they pass you between eac... Read more Reviewed on: 8th January 2025

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About this product

Smart Money People collects Axa car insurance reviews from genuine customers to help you make an informed decision when choosing your next car insurance provider.

Axa was founded in 1946, and now offers a variety of insurance policies for cars, vans, travel, landlord, business, home and health. With a multi car cover policy and a variety of optional add-ons, Axa has a multitude of options for tailoring your policy. Read our Axa car insurance reviews to see what real customers have to say about their experiences.

With a 24/7 emergency helpline and an online system that allows you to fully manage your policy online, Axa claims to be accessible, stating it pays out 99.7% of claims. As for extras, child car seat cover and audio and sat-navs cover are included as standard in the comprehensive policies. If this suits your needs, check out the reviews on Smart Money People to see how customers rate their policies with Axa.

Have you had a car insurance policy with Axa? Whether good or bad, share your experience with our Smart Money People community so we can help people like you make better decisions. Did you find the cost of the premium suitable for the level of cover you received? Did you have to make a claim, and if so, how well was it dealt with? Leave an Axa car insurance review today.

Axa Car Insurance reviews (160)

Review of the Axa, Car Insurance:

Good reviews and a great price

I have only joined AXA a few months ago. They were very easy to join and had good reviews. I got my insurance for a decent price. I thankfully haven't had to use them for any problems so cannot.l comment on this aspect. Reviewed on: 7th August 2017

Abandoned by roadside with no transport.

We are Brits living in France and have AXA International cover, which includes recovery and transport if required. We came over to England to see our son. The clutch went on the ramp in the ferry. We were towed off in Newhaven. (DFDS were brilliant.) We had already alerted the insurer and were told a tow truck would meet us and recover the vehicle and to get back to them to firm up a hire car to take us onward. (We were going to Staffordshire) while our car was being fixed. The tow truck took the vehicle just after 3 pm. We went into the terminal with all our luggage. Despite many phone calls, we got no answers. So-called 24 hour numbers didn't respond. Mostly because we couldn't get them to answer the phone. We tried UK AXA and they then got us in touch with someone at the French end. She promised that she would find some kind of solution because we couldn't just be left stranded. (We didn't even have our own car to stay in.) She said she would definitely get back to us and never did. Close of business came and went. We struggled to find a hotel vacancy which we managed after a lot of trouble. Absolutely deplorable. Suppose I had been on my own and not with my husband? It doesn't bear thinking about. Reviewed on: 18th May 2022

There is NO service here !

I was with Axa for around 7 years - paying over the odds (my fault) for car insurance with bells on ! Thought it was all good but clearly had not needed to use their actual “Car insurance service” (I think that why I was paying them !! ) When someone hit the back of my car and drive off - I was quick to get the reg number, a witness, and a crime number from the police . After two years of chasing this case up with Axa, so unbelievably maddening, who had clearly done nothing every time I rang to get an update, they finally told me after chasing them too much that they were closing the case because the guy who did it said “it wasn’t him” - over the phone !! It’s been the most deeply frustrating 2 years. I would not recommend these fools - in fact I would run away. I have now finished my term with them and will NEVER use then again. Truly appalling no service at all. Ps if you ever hit someone else - just drive away … say it wasn’t you - chances are if Axa is the insurance company you get away with it - ffs ! What a useless system £3500 I had to pay out and my insurance went up by £200 Thanks for that Reviewed on: 14th April 2022

OK until renewal

OK for first year then went elsewhere as renewal quote was extortionate. Reviewed on: 4th April 2022

Shocking and disrespectful

Someone, who was under the influence of drugs crashed into my car last week, writing it off. My partner contacted Axa and also sent in pictures and evidence of the crash immediately, as asked to do. The crash was on 07/03/22 He called them yesterday 01/04/22 to see what is going on with the claim. THEY HAVE NOT DONE A THING! THEY HAVE NOT CONTACTED THE OTHER INSURANCE. I am so stressed, anxious, waiting for answers so that we can arrange transport to childcare as we have to give the hire car back soon. It has been a long process, my partner has been backwards and forwards with phone calls, to hear nothing back! I hope I will get some kind of compensation and NOT lose my no claims, £400 excess and NO COMPENSATION FOR SOMEONE ELSE WRITING OFF MY CAR! So upset. Shocking customer service. Reviewed on: 1st April 2022

A fraud company just aiming to make money.

Beware; A horrible company; i have been an AXA ( Ireland) customer for years paying expensive quotes all these years; Once when got into a minor accident and resulted in some dents on my car wherein no other vehicle/ property was damaged; they sent their engineer and i got informed that the claim is declined as the engineer is not convinced of the incident; Note - I had full comprehensive cover including no claim protection bonus. They go into a conclusion that i was lying and their engineers presumption is correct. Aslo they sent the engineer after almost a month after the incident. Reviewed on: 24th March 2022

will not renew if you make a claim

I was with them because of their good name, although hardly the cheapest. I had made a claim (after 15 years) and following that they refused to renew my insurance. It was the only thing that had changed in my circumstances in the year, and were the only insurer that would not quote me. They also refused to give me a reason. So happy to take your money, till they have to do their part. Fair weather friends indeed Reviewed on: 2nd February 2022

Very poor customer service

Waited over 30minutes to be answered twice and was subsequently cut off both times after being put through to different departments without being advised Reviewed on: 1st November 2021

Decent cover, premium went up.

I used AXA last year. The cover was good enough but the put up their premium this year so I changed. Reviewed on: 18th August 2021

Don't do it

Iam so angry i book car and insurance from this company AXA i came in Lisbon to pick my car then they told me this not insurance with us u need to do again i ask for refund they say no. Conclusion they took my insurance i never use plus fake page on Internet plus no hood customer service.never again. AXA enjoy my money fake company Reviewed on: 1st August 2021

Excellent

Great product and customer service Reviewed on: 18th February 2021

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