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Barclaycard: Platinum Credit Card reviews

Name: Platinum Credit Card
Rating: 3.97 (307 reviews)

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3.85

Based on 307 reviews, last reviewed 5th Apr 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

52%

22%

10%

13%

Latest highest rating:

5

Great offer, smooth approval process Great offer for interest-free balance transfer for 32 months. Smooth application process. Good communication on approval. While it's early days in my ... Read more Reviewed on: 26th February 2025

Latest lowest rating:

2

Not a user friendly app The app often freezes and is very clunky to use , it’s not user friendly at all. I often had issues with making a payment towards the card as transact... Read more Reviewed on: 5th April 2025

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About this product

Barclaycard Platinum Credit Card reviews can help you to find out about the pros and cons of the Platinum Credit Card credit card. What kind of features do Barclaycard customers like? Find out more about the Barclaycard Platinum Credit Card by reading our trusted Smart Money People reviews. You can also write your own Barclaycard Platinum Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Barclaycard Platinum Credit Card reviews (307)

Review of the Barclaycard, Platinum Credit Card:

Don't let a brand leader take you for a ride

A little advice: don't take it lying down! I have had a Barclaycard for many years - indeed I signed up when Barclaycard was the default brand leader in credit cards, and the market was much smaller. I was a typical 'sleeping' customer - never incentivised to change. A couple of years back, they wrote to tell me (after lots of waffle) that my interest rate would be going up from 12% to 26%. After well over a decade of regular borrowing and payments, I explained that I thought this was daylight robbery, and we compromised on 18%. Financial services businesses can charge what they like, but it's our duty as customers to question it when it's just not good enough. Don't take it lying down! Reviewed on: 12th October 2014

Hard to get contact special on line but over the pho...

Hard to get contact special on line but over the phone tools longer. From when I was decreasing my limit it’s never gives me more that I was decided back to previous one. Now decided reduced my limit for my better future. That means bank knows better how is my future? Without asking me. Reviewed on: 18th January 2024

Good bank

Good bank, offers ways of investing, offers advice Reviewed on: 29th September 2023

Trusted brand

Trust this brand of card. Always easy to use. Reviewed on: 31st July 2023

Platinum-coated!

Great app with the card, superior 0% purchases and balances, extremely competitive % on balance transfer, admin support second-to-none, notifications very timely and helpful...happy customer! Reviewed on: 27th July 2023

First credit card

I was originally approved for a credit card by Barclays and recently upgraded uk platinum. Really happy with Barclays overall. Reviewed on: 18th July 2023

Very good offers

Periodical balance transfer and money transfer offers are very handy Reviewed on: 14th July 2023

Worst Customer Service ever

After excepting a credit card offer from Barclays through my AARP membership, I immediately gave them information for two balance, transfers. The balance transfers with 0% interest were the sole reason I excepted the credit card offer to begin with. After waiting a few weeks, one of my statement still was not reflecting that the transfer has been made.. When I contacted Barclays, they told me that it failed to process, but they could not tell me why. When I asked how to resolve it, they said they could not help me as it had been over 45 days and I was required to do the transfer in that time period. I spoke with a customer care center supervisor named Kevin, who assured me that he could see that I had provided all information necessary for the balance transfer well ahead of the 45 days. However, since there was a problem on their end (one, they never made any attempt to resolve) he was not able to resubmit it. He acknowledged that I provided all the information to them for the balance transfer well within the required timeline. However, despite it, not being my fault, they could not resubmit and would not honor the original offer. He also assured me that I would be wasting my time to try and escalate it further as he was the final authority, and there was no one else that it could be escalated to. Reviewed on: 21st June 2023

Solid

Most secure and reliable card I have used. No hiccups and been given high limits. Reviewed on: 12th June 2023

No hassle credit card

Decent limit, clear statements, good reminder when direct debit due to be collected Reviewed on: 5th June 2023

Excellent fuss-free credit card

Great credit card, easy to use app and internet banking site and excellent customer service- they send a reminder to pay the bill, and another on the day if I have forgot to pay ggmeaning that I avoid late payment charges. Reviewed on: 1st June 2023

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