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Barclays: Business Banking reviews

Name: Business Banking
Rating: 3.14 (228 reviews)

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2.79

Based on 228 reviews, last reviewed 18th Dec 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

40%

13%

36%

Latest highest rating:

5

Friendly customer experience with quick responses. Friendly customer experience with quick responses. Easily accessed through the app. Reviewed on: 12th June 2025

Latest lowest rating:

1

A careless attitude from Barclay's Barclays blocked my card on the 8/11/2025 as they thought there had been fraud on the 3/11/2025. A new card was sent. This card was blocked before I h... Read more Reviewed on: 18th December 2025

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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Barclays Business Banking reviews (228)

Awful customer service

Since joining Barclays, I've had nothing but trouble. Agents on the chat facility abruptly end the conversation, takes minimum 20 minutes to connect to an agent over the phone AND they decide to convert currencies without me authorizing? Awful - avoid. Reviewed on: 29th June 2020

Great People

Amazing customer service, with lovely staff Reviewed on: 15th June 2020

Fraudulent Barclays

We are a UK Based International VAT compliance Firm who help companies around with world with their VAT compliance. We recently found a number of inbound client payments being withheld by Barclays. We immediately called Barclays to try understand what was going on. Barclays claim one of our clients who sent us a (a small one off payment of 800.00GBP) was being called into question. Barclays claim they tried reaching us Many times in relation to this payment and claim we never got back to them. Because of this one payment they are questioning. Barclays have now for a period of weeks being withholding a number of our inbound Payments from a number of different clients! This is needless to say causing a number of problems for our business and is of course a serious breach of trust from Barclays who are Fraudulently withholding our Payments! I say fraudulently becuase of the following reasons: 1. The one single payment brought into question, they have never given us any valid reason as to why they are questioning this payment in the first place. We are still in the dark, and have made many attempts to get an answer from Barclays. 2. They claim to have contacted us many times in relation to this one payment, however we have checked our emails and can confirm we have not received any email correspondence from Barclays. We can confirm we received no text messages or voicemails either! We also make use of Barclays online banking and banking App and again we confirm that there was no effort made by Barclays to contact us there Either! Barclays claim they posted us 3 separate letters telling us to contact them. Again we can confirm that we never received a single letter from Barclays! (Utter lies from Barclays) 3. We have subsequently contacted the complaints department and logged 2-3 separate complaints, yet we have not heard back from them either over a period of weeks! Has anyone else experience such diabolical behaviour from Barclays Business or Private Banking, where Barclays have laid claim to their money (fraudulently keeping it) without any reason or explanation?! Very concerned about how a Bank such as Barclays can act in such an illegal manner! Please let me know if you have received similar treatment as we have from Barclays. Regards Reviewed on: 10th April 2020

Bloated behemoth

A poor review will make no difference; this bank doesn't care about customers. Bring on the neobanks and people will vote with their feet. Reviewed on: 19th January 2020

TERRIBLE

care little about small business bank invests in unethical climate change denial and plastic production Reviewed on: 23rd November 2019

Barclays business

I have had a Barclays business account for many years. Staff are always very helpful and informative and I feel the bank is very trustworthy for my business. Reviewed on: 22nd November 2019

True Personal Service

Our Business Relationship Manager couldn't be more helpful. Very fast responses when needed and extremely professional Reviewed on: 6th November 2019

Update as requested by Smart Money People

In response to an e-mail from Smart Money People requesting an update, I confirm that we are still with Barclays - BUT only because events have overtaken us and prevented us from switching. Shortly after my initial review in April, I was rushed to hospital for a very serious emergency operation, which took over three hours, but which was suuccessful and apparently saved my life. However, it is a very slow recovery process and so we have soldiered on with Barclays for the ime being - even though things have actually gone from bad to worse. I have a personal Barclaycard predating our business accounts and, from day one, this seems to have confused your system as it muddles up my personal ID details with my son's ID details. My son is sole Director and both of us have debit cards on the business account, but when I have to contact the Helpline, they sometimes reject my answers -e.g. if MY mother's maiden name is rejected, I now know to gve them my own maiden name (i.e. the answer which my son would give). The same thing has happened with date of birth, home address etc. Here are some of the other problems we are still experiencing: I am still unable to access the mobile banking ap as every time I try, it rejects my log in details. I have made countless visits to Barclays branches, who take my phone away and return it, assuring me that it will be fine now as there was a ''mix up'' with my ID details which is now sorted. Indeed it IS fine for a couple of days and then it locks me out again (I suspect after my son has accesserd the ap from his phone). So I return to the branch and the saga is repeated again - and again. I have no idea why you seem obsessed with revamping your on line system - if it's not broken, why try to fix it?? It is very irritating to get used to a new layout only to find that it changes again - usually for something far more confusing and unreliable! But in my case, every time you revamp your on line system, I find myself locked out again and I have to call the help line. Again, the problem is invariably a ''mix up'' over my ID details and usually the help line are able to resolve it, although sometimes I am still unable to log in using my passcode and am forced to use PINsentry - and either way the solution only lasts until the next ''revamp''! Bank reconciliation is a total nightmare with Barclays. I like to reconcile at least monthly, but our statement option is set to yearly and although I have made numerous attemps to amend this to monthly, each time I just get a message saying that something has gone wrong and you're working to fix it. So I use the search facility to ask for a list of all transactions for the complete month, but your system ALWAYS misses off transactions for the start and/or end of the period. Furthermore, the balances are not only totally inconsistent, but the running balances often make no sense at all. I have a transaction listing in front of me now which begins with a balance of £11,949.14 on 10/05/2019, the next entry is a withdrawal of £100 on 13/05/2019 and, miraculously, Barclays calculate a new running balance of £13,730.47!! Please send me one of your wonderful calculators as I would love to have a bank account where the balance increases tenfold when you wihdraw money! I almost sent myself insane trying to reconcile to your running balances before I realised that they were an absolutely unreliable load of rubbish (to put it politely). I have several similar statements also showing nonsense balances and would be happy to send them to you if you're interested. There is no way that any business can operate efficiently with Barclays and you are, by far, THE worst Bank we have ever dealt with. Unless you can make some dramatic improvements, we shall be switching to another Bank as soon as I am well enough. Reviewed on: 29th June 2019

What a joke! How in the hell are they still in business???

Business banking? With Barclays? Better shoot yourself in your foot then deal with this rubbish bank! Customer service - non-existent! The manager I had the appointment with looked and smelled like a bum! Unshaven and dirty! No interest in the customer whatsoever. Simple reply to any query takes over ten days sometimes. You think they will give you a call if the issue you raised got resolved? Forget it. If you wont chase it thy wont give a shit. Rubbish bank Lewisham branch is the worst in the country as well. Do not go there for nothing. I'm moving all my accounts from barclays. Bunch of parasites. Reviewed on: 14th May 2019

Worst on line systems I've ever encountered

We decided to move to Barclays because our local Lloyds branch had closed, but having applied in September 2018, it was months before our account was open - and it's been problems all the way! We have been in business since 2012 and have a first class credit history, with no defaults and all loans now repaid over 12 months ago. We had a working overdraft of £3,000 with Lloyds, used on only two or three occasions for a very small amount and for just a few days, but Barclays refused to provide any overdraft facility at all and issued us with a Barclaycard instead - and the online system for that is even worse than the on line system for our current account! Barclays don't understand the fundamental requirements of bank account administration. For example, their on line statements don't even show the type of transaction - so when I am trying to reconcile our account I have no idea whether the ''money out'' has been paid by card, DD, standing order, BACS or on line payment! Also I can reconcile to a balance at the end of the week, but when I try to reconcile at the end of the following week, I often find that Barclays have retrospectively juggled the previous week's transactions and the balance which I previously reconciled to has disappeared completely! ASK ANY ACCOUNT AND THEY WILL CONFIRM THAT BARCLAYS ARE FLOUTING THE MOST FUNDAMENTAL ACCOUNTING RULES - and they are making a simple job of reconciliation into an impossible nightmare. To cap it all, Barclays have already closed the local branch on Thursdays and rumour has it that, like Lloyds, Barclays will soon be closing their local branch. What a costly and frustrating waste of time this has been for our small business. I totally agree with the other comments on here about useless customer service, ''help line'' representatives whose responses are incomprehensible, let alone useless and feedback which is totally ignored. Reviewed on: 1st April 2019

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