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Barclays: Premier Current Account reviews

Name: Premier Current Account
Rating: 4.29 (97 reviews)

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4.15

Based on 97 reviews, last reviewed 25th May 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

64%

20%

Latest highest rating:

4

Very easy to use account. Very easy to use account. Friendly customer service. Reviewed on: 17th April 2024

Latest lowest rating:

1

A disaster of a bank. I am a small international business. I have been a Barclays business customer for over 12 years. Our transactions in different currencies are low volu... Read more Reviewed on: 25th May 2024

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About this product

The Premier Current Account from Barclays has a wide range of benefits but does have specific income or savings eligibility criteria.

Premier customers can access a range of discounts, rewards and exclusive savings rates on bonds and ISAs. There’s also a team of Financial Guides on hand to help with key moments in life.

Premier Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Premier Current Account reviews (97)

ok for some

ok so I have a Barclays Premier account which I have been ok with once I took advantage of the mobile and gadget insurance, RAC cover and travel insurance. Unfortunately they keep changing what is covered and how much it costs and it is now becoming expensive for what it is. I had the travel pack extra as I was going on holiday and wanted to make use of their Dragon pass which allows access to a lounge with food and drink available. On arrival at Manchester airport however both of the lounges were full and we weren't allowed in. On our return flight from Crete was a joke as the lounge wasn't even open! I tried to contact Barclays on my return to complain about this and reduce my package to the basic one, the man on the phone was less than helpful, told me I could change it but their system was down and I would have to phone back another time, he didn't even acknowledge the problem I had at the airports. In the New year I will be reviewing this premier account to see if it would be cheaper to have separate insurances separately and then change my account. Reviewed on: 24th December 2016

barclays interview when moving

My other half got grilled by barclays when we moved from London to Wales because they thought it was strange someone would do that. He had to have an interview with a manager. Reviewed on: 16th February 2016

Customer Service

As usual great customer service from the premier banking team, I recently lost my debit card - I was able to order a new one through the APP, it came in 3 days and the team called me me to check I'd received it. Reviewed on: 1st December 2015

Poor customer care

I have just changed mobile phones. The banking app would not allow me to re-register. I called the helpline. I was quite clear that I wanted to reactivate an existing registration as I was not in a position to create a new registration Guess what my registration was deleted and I have to make a new one but I can't as I don't have their card reader with me Well done Barclays well done ! Reviewed on: 3rd October 2015

Perks and app

The perks on offer and the app itself keep me pretty happy. I would like a bit more guidance at times - maybe a handy tips guide for managing my money. Reviewed on: 21st September 2015

Highly recommended account if you can get it

This really is a neat account with great online and mobile features which are important to me as I am on the go quite a bit. Reviewed on: 11th June 2015

Being on hold too long

I called Barclays while in the USA as my card was blocked from using ATM's. The problem is I was on hold for 8 minutes - on the premier line - the normal line I was on hold for 3 minutes? Reviewed on: 12th May 2015

friendly useful upscale

Good standard of employees, knowledgeable and with attention to detail in the Premier Banking Service. Could be a bit more flexible to accomodate customer timetable. Innovative and customer oriented account. Gives lots of extras and freebies. Reviewed on: 29th April 2015

more great ideas from Barclays

Just got an email from Barclays and in it was the fact they've launched an app called a digital driving licence to help people learn about tech and even learn some basic code - great idea Reviewed on: 10th February 2015

This is an amazing account and I love every aspect of it, Barclays customer service is second to none!

Barclays customer service is second to none, I have been a customer for twenty years through good times and bad and they have been amazing throughout, I would recommend Barclays to anyone wanting great products and service, Infact I'm always spreading the word and telling people to join Barclays! #Bestbankever! Reviewed on: 1st February 2015

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