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Barclays: Premier current account reviews

Name: Premier current account
Rating: 4.28 (102 reviews)

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4.14

Based on 102 reviews, last reviewed 7th May 2025

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

19%

Latest highest rating:

5

The biggest advantage with Barclays is that you know... The biggest advantage with Barclays is that you know as a customer if down the line any issues occur Barclays won’t shy away from remediating and will... Read more Reviewed on: 29th March 2025

Latest lowest rating:

1

Barclays Premier Banking: A Cautionary Tale of Custo... Barclays Premier Banking: A Cautionary Tale of Customer Disservice After less than two months with Barclays Premier Banking, I find myself compelled t... Read more Reviewed on: 7th May 2025

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About this product

The Premier Current Account from Barclays has a wide range of benefits but does have specific income or savings eligibility criteria.

Premier customers can access a range of discounts, rewards and exclusive savings rates on bonds and ISAs. There’s also a team of Financial Guides on hand to help with key moments in life.

Premier Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Premier current account reviews (102)

Great customer service and a lot of rewards

It's very easy to reach the premier customer service and I love the daily perks like free coffee and cinema subscriptions Reviewed on: 11th February 2018

Very happy but a little guilty

We have taken up premier banking when offered to us. However, I feel really quite guilty in terms of being offered to be first in the queue if we call. What is this about? We are really happy with Barclays but this seems injust. Reviewed on: 11th February 2018

Simple to use

Online and apps simple and easy to use. Rewards are a good bonus Reviewed on: 7th February 2018

Benefits generally worthwhile.

Benefits are generally good though we have never had to claim on the travel insurance. We have used the RAC roadside assistance once and found it good. Reviewed on: 29th November 2017

Changed something that worked fine before

Changing the basis of the Premier banking service seems a thinly veiled way to increase the price. It has made a simple account more complex and less attractive. I'll continue with it, but think Barclays could have resisted the change or handled it better. Reviewed on: 1st February 2017

ok for some

ok so I have a Barclays Premier account which I have been ok with once I took advantage of the mobile and gadget insurance, RAC cover and travel insurance. Unfortunately they keep changing what is covered and how much it costs and it is now becoming expensive for what it is. I had the travel pack extra as I was going on holiday and wanted to make use of their Dragon pass which allows access to a lounge with food and drink available. On arrival at Manchester airport however both of the lounges were full and we weren't allowed in. On our return flight from Crete was a joke as the lounge wasn't even open! I tried to contact Barclays on my return to complain about this and reduce my package to the basic one, the man on the phone was less than helpful, told me I could change it but their system was down and I would have to phone back another time, he didn't even acknowledge the problem I had at the airports. In the New year I will be reviewing this premier account to see if it would be cheaper to have separate insurances separately and then change my account. Reviewed on: 24th December 2016

barclays interview when moving

My other half got grilled by barclays when we moved from London to Wales because they thought it was strange someone would do that. He had to have an interview with a manager. Reviewed on: 16th February 2016

Customer Service

As usual great customer service from the premier banking team, I recently lost my debit card - I was able to order a new one through the APP, it came in 3 days and the team called me me to check I'd received it. Reviewed on: 1st December 2015

Poor customer care

I have just changed mobile phones. The banking app would not allow me to re-register. I called the helpline. I was quite clear that I wanted to reactivate an existing registration as I was not in a position to create a new registration Guess what my registration was deleted and I have to make a new one but I can't as I don't have their card reader with me Well done Barclays well done ! Reviewed on: 3rd October 2015

Perks and app

The perks on offer and the app itself keep me pretty happy. I would like a bit more guidance at times - maybe a handy tips guide for managing my money. Reviewed on: 21st September 2015

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