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Barclays: Premier Current Account reviews

Name: Premier Current Account
Rating: 4.29 (97 reviews)

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4.15

Based on 97 reviews, last reviewed 25th May 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

64%

20%

Latest highest rating:

4

Very easy to use account. Very easy to use account. Friendly customer service. Reviewed on: 17th April 2024

Latest lowest rating:

1

A disaster of a bank. I am a small international business. I have been a Barclays business customer for over 12 years. Our transactions in different currencies are low volu... Read more Reviewed on: 25th May 2024

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About this product

The Premier Current Account from Barclays has a wide range of benefits but does have specific income or savings eligibility criteria.

Premier customers can access a range of discounts, rewards and exclusive savings rates on bonds and ISAs. There’s also a team of Financial Guides on hand to help with key moments in life.

Premier Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Premier Current Account reviews (97)

A disaster of a bank.

I am a small international business. I have been a Barclays business customer for over 12 years. Our transactions in different currencies are low volume, high value. Following a flurry of generic letters telling me an account I had applied for had not been successful - I hadn't applied for anything - I then lost access to two currency accounts despite calling the bank to try to understand what the letters concerning a 'client premium account' were about - I was told that other clients were having similar issues and to ignore them!! I did. I then lost access to two currency accounts. I have made 3 further calls to try to resolve this with no success - in the meantime I have no access to the funds. I would never recommend this bank to a small business. They do not help - they hinder. Their approach is always heavy handed and aggressive. I am disappointed and astonished and furious with the actions taken. How can a bank withdraw access to accounts that have been used for years - funds that are not theirs? Is this legal? For now all I can do is continue to fight. Reviewed on: 25th May 2024

Very easy to use account.

Very easy to use account. Friendly customer service. Reviewed on: 17th April 2024

The professionals account

The account is ideal for busy professionals Reviewed on: 12th April 2024

occasional problems getting in touch

occasional problems getting in touch Reviewed on: 16th February 2024

Barclays Premier is excellent customer service

The Barclays premier service is very good, I can easily arrange a call back through the app and speak to a real UK based human for advice at any time. The rates aren't always the best but I retain the current account for this service as it's really invaluable. I also find the app really good compared to other banking apps. Reviewed on: 15th February 2024

Just brilliant service

I have used Barclays Premier Banking on a number of occasions in recent years. We have a home in the UK and also in County Mayo, Republic of Ireland. It is necessary to move money from my Irish account to my UK account and visa versa. If I have run into any issues, which I did today and had the need to call I have never once experienced anything but the very best service. The staff are very helpful and go the extra mile. Well Done!!! Reviewed on: 6th October 2023

Competent. But at a price.

Been with Barclays since I was a kid. Always had helfpul support from their staff, my most recent was regarding USD. I complained that they don't pay credit interest, and the women looked on line then suggested that I try a different one of the Big 4. I did and now am moving my USD a/c to Lloyds! The Premier a/c used to give free coffees at Cafe Nero. Last year my wife received a lovely tea set - tea pot, cups and a variety of teas. Their black debit card can be exchanged for one with a photo of your choice on it. Otherwise I see little value - even the cash point withdrawals are lmited by the machines rather than the card. Reviewed on: 18th July 2023

Good service

Good service, upgraded me to premier account, no complaints. Reviewed on: 17th June 2023

best thing is to never deal with them

I was a customer for 10 years since I come to the UK, when my wealth grew, income, etc. got Barclays Premiere for 7 years or so. they decided to close my account without notice, without any given reason, and without any questions. they can see the entire history of how I was earning money from the day when I came to the UK entire history, including my rent, salary, tax returns, savings, pensions, and investments all connected to Barclays. they said to come to the branch to withdraw money, I came twice, and twice I was told I need to fill out the form/send an email to withdraw my money. why you would say so on a phone if you would know they didn't want to talk at all about anything, filed two complaints, once I get a resolution, plan to escalate it to the financial ombudsman and journalists. "Barclays Premier, we here for you" - to help you build your wealth, and when you are wealthy enough - we destroy your life by closing your account without any reason, and miss inform you on the phone so you waste more time, more stress the best use for a Barclays account, open it, then go elsewhere where current account switch offers are in place, switch away, and forget about Barclays forever, products are neither good, and you will not miss anything, even if you qualify for the top1% customers who are 'premiere' there is no single reason why you should bank for them. Payment limits for the premiere are 130k (any new bank have already 250k or 1 million limit). Transaction fees on non-sterling - any good bank/credit card don't have them. Savings - Barclays for a decade was not about savers, nor now. Pensions and Investments - overpriced, if you wish to waste your retirement better donate to charity, Barclays is not a charity. Mortgage - any building society will treat you much better. Branch service - would be much better if there would be no branch services, they simply don't care. Credit card - any other card is better, just any. any other products - it is just a complex thing, which does not deserve to be called a bank. Barclays is only good for one purpose only - for opening an account to close it by using the current account switching service elsewhere to get cashback, there is no other use for Barclays this is very sad because it was my first bank, which I never even though to close or use for switch service to get cashback, this is what you get when you are loyal... Reviewed on: 20th April 2023

Okay

Barclays meet my needs on a day to day need, not sure that their systems and management truly acknowledge and meet my particular needs. Having been a customer of theirs for a number of years you would think that they would know my personal requirements and be able to meet and accommodate them, this is not the case; it one fit model for all needs! Shame, Reviewed on: 6th April 2023

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