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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.69 (265 reviews)

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4.70

Based on 265 reviews, last reviewed 13th Jan 2025

13% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Really helpful Tim, as Mortgage Advisor for Bath Building Society, was so helpful. Reviewed on: 8th January 2025

Latest lowest rating:

2

Decent product, painfully slow process No problem with the product offered by painfully slow process that ended up failing to complete because the vendor's circumstances changed in the mean... Read more Reviewed on: 6th October 2024

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About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Bath Building Society Mortgages reviews (265)

Review of the Bath Building Society, Mortgages:

24 years on, with perfect customer service

I took my first mortgage out with the Bath in 2000. Since then I have had several mortgage and savings product. My last mortgage was granted during the days of Mr and Mrs Hodgman running the Society. I recently had to make some changes to my mortgage and the Society, including the Mortgage Team were outstanding in terms of customer service, speed of reaction, engagement and a 'can do' approach. The experience was exactly the same from my perspective when you used to have to go and see Mr and Mrs Hodgman for tea and a chat to see if you had been successful for a mortgage. I must name check Craig in the mortgage team who is an absolute credit to the Society and he was so helpful to me. It's a pleasure to do business with the Society and I highly recommend them, as their values and their integrity do not change. Reviewed on: 13th September 2024

Reply from Bath Building Society Thank you for your review Mr Gould. It's wonderful for us to know that you have received great customer service throughout the years you've been a customer. I will pass your feedback on to Craig, who I am sure will be happy to hear that you've found him approachable and helpful. Kind regards, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 17th September 2024

Personal and helpful!

My query was a little complicated so rather than continue via typed messages, Oliver gave me his number so we could chat it through and move forward to help my client - excellent service! Reviewed on: 8th June 2023

Reply from Bath Building Society Thank you for taking the time out and proving this feedback. This is great to hear and glad Oli was able to assist. Ben Hutchings, Head of Mortgage Sales Response date: 9th June 2023

Helpful as always

From initially receiving excellent advice regarding Retirement Mortgages to responding to queries since, we have always found staff at Bath to be helpful and friendly. Reviewed on: 25th May 2023

Reply from Bath Building Society That's great to hear, thank you for the feedback I'll pass it on to the mortgage team. Ben Hutchings, Head of Mortgage Sales. Response date: 26th May 2023

First class service from a very helpful organisation

We were looking to purchase a property for our son to live in for up to 3 years whilst he was living in another part of the U.K. The Bath Building Society’s Buy for Uni student mortgage product was exactly what we were looking for. However, as well as having a market leading product, they also had a team of people behind it that took the time and trouble to understand our circumstances and come up with a finance offer. Have nothing but praise for the way we were looked after, Reviewed on: 22nd May 2023

Reply from Bath Building Society That's great to hear, we agree it's a fantastic product! Happy to hear you had a good experience with the team we will pass it on. Many thanks, Jo Gillow, Digital Communications Manager Response date: 23rd May 2023

Real people to talk with about one's product

I would like to express my appreciation for the way my remortgage has been handled by Bath Building Society. I was offered a product that exactly suited my circumstances and which was a great relief to me at the time. It has since been serviced efficiently and promptly, and I have at all times felt that I had the help that I needed. Reviewed on: 17th May 2023

Reply from Bath Building Society Thank you for taking the time out and leaving a review. This is great to hear and glad your experience dealing with us has been a very good one. Ben Hutchings, Head of Mortgage Sales Response date: 18th May 2023

Really good experience

Very pleased with how easy The Bath Building society were to deal with, very fast at responding and easy to get hold of. Reviewed on: 5th May 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear and glad you are pleased. We look forward to catching up with you in due course. Ben Hutchings, Head of Mortgage Sales Response date: 5th May 2023

Very friendly service

Very prompt and friendly live chat service. Reviewed on: 2nd May 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 5th May 2023

very helpfull

nice member of staff and i received answer for every of my question Reviewed on: 20th April 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this review. I'm glad we could be of assistance. Ben Hutchings, Head of Mortgage Sales Response date: 21st April 2023

Super duper staff

Nick has been incredibly helpful and patient with all my questions as a first-time buyer. He answered all my questions quickly and clearly, and was always very friendly. Reviewed on: 18th April 2023

Reply from Bath Building Society Thank you for taking the time out Natalia and leaving this review. I will pass on this to Nick and I'm sure he will be pleased to receive. Ben Hutchings, Head of Mortgage Sales Response date: 19th April 2023

Not great legal work

Relatively slow process and high (unnecessary?) fees. Not impressed by the solicitor handling the case for BBS. Although I recognise they are acting for BBS and not on my behalf they were fairly uncommunicative, incorrectly quoted fees for work, slow to update information (e.g. completion statements were out of data and therefore inaccurate) , incorrect statements, left requests for vital (and large) fees until less than 1 hour before completion deadline. Charging £35 for completing the process online instead of by post? in the 21st century???? Some kind of joke? Reviewed on: 3rd April 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. It might be worth taking this up with the Solicitors acting as it seems there has been various issues here as you have highlighted. We don't recommend Solicitors here at the Society but all firms must meet certain criteria in order to act for us. I can be contacted on [email protected] should you want a chat about it. Ben Hutchings, Head of Mortgage Sales Response date: 4th April 2023

Bath building society were professional, responsive and approachable

Bath Building Society proved flexible and even helpful which was essential as we didn’t use an intermediary and it was out first Ltd Co BTL. Reviewed on: 3rd April 2023

Reply from Bath Building Society Thanks for your feedback, that's good to hear. We'll pass it on to the mortgage team. Jo Gillow, Communications Manager. Response date: 4th April 2023

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