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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.7 (334 reviews)

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4.74

Based on 334 reviews, last reviewed 3rd Nov 2025

41% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Applied for a mortgage with the Bath Building Societ... Applied for a mortgage with the Bath Building Society and from initial enquiry to getting the offer the service has been excellent . My adviser Ian Bi... Read more Reviewed on: 3rd November 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (334)

Nick at Bath was super helpful!

Nick at Bath was super helpful! Genuinely looking after existing customers Reviewed on: 28th October 2024

Reply from Bath Building Society Hi Andy, thank you for your feedback! I'm pleased to hear that Nick was able to assist and I'll pass your kind words on. Kyle Greck, Head of Mortgage Sales Response date: 29th October 2024

Clear and concise

quick to respond and provided clear concise information Reviewed on: 16th October 2024

Reply from Bath Building Society Thank you for your positive feedback Craig, glad that we could help. Kyle Greck, Head of Mortgage Sales Response date: 18th October 2024

Decent product, painfully slow process

No problem with the product offered by painfully slow process that ended up failing to complete because the vendor's circumstances changed in the meantime Reviewed on: 6th October 2024

Reply from Bath Building Society Good morning Julian. I'm not sure if you saw my response to your previous review but I would welcome the opportunity to understand what may have caused the delays. If you'd like to give me the details of the application so I can investigate, my email is [email protected] Kind regards, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 22nd October 2024

BIBS SERVICE

VERY PROFESSIONAL TEAM, ALWAYS ACCESSIBLE, GREAT PRODUCTS AND SERVICE, GREAT EXPERIENCE Reviewed on: 1st October 2024

Reply from Bath Building Society Thank you for your review Simon, glad that we can help as ever. Kyle Greck, Head of Mortgage Sales Response date: 18th October 2024

Application processing unacceptably slow

We made an application for a mortgage on a new purchase in early June 2024. After many delays and several long turnarounds for information provided, we finally received a mortgage offer on 6th September 2024. Unfortunately, we have not bee able to proceed wit the purchase because the vendor died just the week befire the offer was received. It is unusual that delays have such an impact but it is always a risk when every piece of information takes so long to review. In this case, the delay has destroyed the sale and cost all of us considerable time and money. Reviewed on: 30th September 2024

Reply from Bath Building Society Good morning Julian. I'm sorry to hear that you felt our application process was unacceptably slow. If you would like to provide me with further information so I can investigate your feedback please contact me at [email protected] Kind regards, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 1st October 2024

Quick and Rebekkah was able to answer my query super...

Quick and Rebekkah was able to answer my query super fast Reviewed on: 27th September 2024

Reply from Bath Building Society Thank you for your feedback. I'm glad you received great service from Rebekka and I will pass your feedback along to her. Many thanks, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 30th September 2024

Natasha was great.

Natasha was great. Actioned everything I asked there and then via live chat Reviewed on: 26th September 2024

Reply from Bath Building Society Thank you for your feedback. I'm glad Natasha was able to help you and I will pass your feedback along to her. Many thanks, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 30th September 2024

I asked to change my bank details.

I asked to change my bank details. Email sent with direct debit form. Very quick but the chat box layout on an iPhone is terrible. But other than that helpful chat Reviewed on: 19th September 2024

Reply from Bath Building Society Thank you for your feedback regarding the change of bank details. We are still updating our mobile app, so hopefully the layout improves. Charlotte Tillen, Savings Services Manager Response date: 23rd September 2024

Everything was smooth albeit super slow!

Everything was smooth albeit super slow!!! It seems everything is manual which can be a good thing if you have special circumstances. All good in the end! Reviewed on: 18th September 2024

Reply from Bath Building Society Thank you for your review, Marios. We are aware that some of our manual processes are a little slow, and will be working hard over the next 18 months to make changes and improvements. I'm glad it all went well in the end. If you'd like to provide any more specific feedback I can be contacted at [email protected] Many thanks, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 30th September 2024

FirstReview

I was impressed about the money I could potentially borrow for a mortgage. Reviewed on: 16th September 2024

Reply from Bath Building Society Hi Ashleigh, thank you for your feedback, I'm pleased to see that we have been able to assist you so far. Kyle Greck, Head of Mortgage Sales. Response date: 17th September 2024

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