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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.7 (328 reviews)

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4.73

Based on 328 reviews, last reviewed 29th Aug 2025

8% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Nick Thornton - a pleasure to deal with Nick Thornton is a pure pleasure to deal with. He offers a very personal service and nothing is too much trouble. He is efficient, thorough and resp... Read more Reviewed on: 29th August 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (328)

Natasha was great.

Natasha was great. Actioned everything I asked there and then via live chat Reviewed on: 26th September 2024

Reply from Bath Building Society Thank you for your feedback. I'm glad Natasha was able to help you and I will pass your feedback along to her. Many thanks, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 30th September 2024

I asked to change my bank details.

I asked to change my bank details. Email sent with direct debit form. Very quick but the chat box layout on an iPhone is terrible. But other than that helpful chat Reviewed on: 19th September 2024

Reply from Bath Building Society Thank you for your feedback regarding the change of bank details. We are still updating our mobile app, so hopefully the layout improves. Charlotte Tillen, Savings Services Manager Response date: 23rd September 2024

Everything was smooth albeit super slow!

Everything was smooth albeit super slow!!! It seems everything is manual which can be a good thing if you have special circumstances. All good in the end! Reviewed on: 18th September 2024

Reply from Bath Building Society Thank you for your review, Marios. We are aware that some of our manual processes are a little slow, and will be working hard over the next 18 months to make changes and improvements. I'm glad it all went well in the end. If you'd like to provide any more specific feedback I can be contacted at [email protected] Many thanks, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 30th September 2024

FirstReview

I was impressed about the money I could potentially borrow for a mortgage. Reviewed on: 16th September 2024

Reply from Bath Building Society Hi Ashleigh, thank you for your feedback, I'm pleased to see that we have been able to assist you so far. Kyle Greck, Head of Mortgage Sales. Response date: 17th September 2024

Excellent service from Bath Building Society

Excellent service from Bath Building Society - intelligent pro-active staff who understood their products and processes and were oriented to assisting me with a slightly complex transaction so all went very smoothly - totally customer-centric ! Reviewed on: 15th September 2024

Reply from Bath Building Society Thank you for your review Adam. I'm glad to hear that you received great customer service from us, as our customers and brokers are at the heart of everything we do. I will pass your feedback along to the Mortgage Team. Kind regards, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 17th September 2024

24 years on, with perfect customer service

I took my first mortgage out with the Bath in 2000. Since then I have had several mortgage and savings product. My last mortgage was granted during the days of Mr and Mrs Hodgman running the Society. I recently had to make some changes to my mortgage and the Society, including the Mortgage Team were outstanding in terms of customer service, speed of reaction, engagement and a 'can do' approach. The experience was exactly the same from my perspective when you used to have to go and see Mr and Mrs Hodgman for tea and a chat to see if you had been successful for a mortgage. I must name check Craig in the mortgage team who is an absolute credit to the Society and he was so helpful to me. It's a pleasure to do business with the Society and I highly recommend them, as their values and their integrity do not change. Reviewed on: 13th September 2024

Reply from Bath Building Society Thank you for your review Mr Gould. It's wonderful for us to know that you have received great customer service throughout the years you've been a customer. I will pass your feedback on to Craig, who I am sure will be happy to hear that you've found him approachable and helpful. Kind regards, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 17th September 2024

4 words to summarise

Helpful, personable, realistic and empathetic Reviewed on: 2nd September 2024

Reply from Bath Building Society Hi Samantha, thank you for taking the time out and leaving this feedback. This is great to hear. Ben Hutchings, National Account Manger Response date: 3rd September 2024

Chat contact was very helpful!

initial contact on chat with Oliver has been a great one. he provided the required info quickly Reviewed on: 30th August 2024

Reply from Bath Building Society Hi Vatsa, thank you for taking the time out and providing this feedback. I'm glad Oliver was able to assist you with your enquiry. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 2nd September 2024

good chat - responder was pleasant and helpful

good chat - responder was pleasant and helpful Reviewed on: 11th July 2024

Reply from Bath Building Society Hi Mark, thank you for taking the time out out leaving some feedback. This is great to hear and glad we were able to help out. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 12th July 2024

Buy for Uni mortgage

We applied for a niche product, a Buy for Uni mortgage, which is only offered by 3 lenders. In fact, of the 3, the Bath BS was the only one that could meet all our criteria. Excellent service from start to finish with supportive and informative advice from Tim Randell. The application form was a little old fashioned, completed in pen and posted back! But in reality it was no problem. It was processed quickly and the offer made without any real delays. Reviewed on: 28th June 2024

Reply from Bath Building Society Thank you for the feedback, I'll be sure to pass this onto Tim! Kyle Greck, Head of Direct Mortgages & Proposition Response date: 1st July 2024

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