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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (307 reviews)

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4.70

Based on 307 reviews, last reviewed 19th Jun 2025

18% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Quick fast response found out what i needed to in se... Quick fast response found out what i needed to in seconds Reviewed on: 19th June 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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Bath Building Society Mortgages reviews (307)

My experience has been okay.

My experience has been okay. Nothing to write home about, but okay. Reviewed on: 17th January 2024

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. It's really appreciated. I would be interested to see where we can improve your experience dealing with us. Feel free to contact me on [email protected]. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 18th January 2024

New mortgage application - very professional

Professional and helpful staff from start to finish. Process was quick and easy. Getting through to staff and receiving quick resolutions/decisions was very good. customer responsiveness was excellent. Reviewed on: 10th January 2024

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. This is great to hear. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 11th January 2024

remote chat

spoke remotely to Nick ,was extremely helpful.Answered all my queries Reviewed on: 3rd January 2024

Reply from Bath Building Society Thanks for your kind words, I'm pleased you've managed to get the answers you were looking for. I'll pass your feedback onto Nick. Kyle Greck, Head of Direct Mortgages & Proposition Response date: 5th January 2024

Helpful and informative

Nick was very quick and provided clear responses. Reviewed on: 15th November 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. This is great to hear and glad Nick was able to assist. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 16th November 2023

Straight forward and simple

Each stage happened in the timescale set out at the start of the process and these were fully explained at the outset. Reviewed on: 1st November 2023

Reply from Bath Building Society Hi John, Thank you for taking the time out and leaving this review. This is great to hear. If there is anything else you need you know where we are. Ben Hutchings, Head of Mortgage Sales. Response date: 1st November 2023

Excellent Client Service

Bath Building Society are responsive, polite and professional- highly recommended. Reviewed on: 31st October 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this review. Ben Hutchings, Head of Mortgage Sales. Response date: 1st November 2023

Helpful and friendly service

Our mortgage application for a Buy for Uni mortgage was made all the easier with help from our mortgage adviser at Bath Building Society - Ian Birch, who was unfailingly helpful throughout. Reviewed on: 24th October 2023

Reply from Bath Building Society Thank you Sarah for providing this feedback. This is great to hear. I will let Ian know accordingly and I know he will be pleased. Ben Hutchings, Head of Mortgage Sales Response date: 25th October 2023

Mortgage lender review

Bath are a well organised Building Society and very easy to be engaged with. Reviewed on: 19th October 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 20th October 2023

Professional and friendly

The Bath are always professional and friendly. Staff are so helpful and explain things really well. We would highly and happily recommend them. Reviewed on: 9th October 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. This is great to hear and appreciate you recommending us. Ben Hutchings, Head of Mortgage Sales Response date: 10th October 2023

very helpful

alex was very helpful and friendly Reviewed on: 2nd October 2023

Reply from Bath Building Society Thank you for taking the time out and providing this review. I will pass on your kind feedback. Nicola Rees, Head of Mortgage Operations Response date: 6th October 2023

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