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Review of the Bath Building Society, Mortgages:

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The Best Banking Team Around!

The team at Bath Building Society are always so helpful. I love having an account with them because you always receive a very personalised service where you are speaking to a very helpful representative from their side, you aren't ever kept waiting long for an answer and it is so refreshing and appreciated these days to be speaking directly with a human not endlessly trying to communicate via a 'live chat' or AI bot which many other banks now use. Whenever I have had a query this is responded to usually on the same day, they also keep you informed on any pending decisions. I have to give a special mention to Nick and Natasha who I was working with recently in regards to one of my accounts with them. Reviewed on: 5th November 2025

Reply from Bath Building Society Hi Jack, thank you for taking the time out to leave us some feedback. This is great to hear and really appreciate your comments. I will pass this on to Nick and Natasha and I'm sure they will be pleased. We look forward to speaking to you again soon. Ben Hutchings, National Account Manager. Response date: 6th November 2025

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