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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.69 (270 reviews)

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4.70

Based on 270 reviews, last reviewed 10th Feb 2025

43% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

I have a buy for uni mortgage which has been really... I have a buy for uni mortgage which has been really helpful and unique experience to own my own property at such a young age. Reviewed on: 10th February 2025

Latest lowest rating:

2

Decent product, painfully slow process No problem with the product offered by painfully slow process that ended up failing to complete because the vendor's circumstances changed in the mean... Read more Reviewed on: 6th October 2024

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About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Bath Building Society Mortgages reviews (270)

Review of the Bath Building Society, Mortgages:

BIBS MORTGAGES

I HAVE BEEN A CUSTOMER OF BIBS FOR MANY YEARS AND HAVE ALWAYS FOUND THEM TO BE AT TH EFRONT OF BUSINESS AND CUSTOMER SERVICE, A SUPERB EXPERIENCE EVERY TIME Reviewed on: 25th March 2023

Reply from Bath Building Society Thank you Simon for your kind comments and leaving this feedback. Hopefully we can provide this kind of service for many more years to come. Ben Hutchings, Head of Mortgage Sales Response date: 27th March 2023

Thank you!

Just wanted to say thank you for giving us the opportunity to purchase our first ever home. With a not so perfect credit rating I am so thankful you gave us the chance to become homeowners when others said no. Your customer service is excellent and you always provided updates to my broker on our case which made the whole process less stressful. Thank you Bath BS!! Reviewed on: 24th October 2022

Reply from Bath Building Society This is great to hear! Thank you for your feedback and I'm glad we were able to assist you in buying your first home. All of us at Bath Building Society wish you well. Ben Hutchings, Head of Mortgage Sales Response date: 24th October 2022

Brilliant service! Highly recommend!

Ian and the team at BBS were amazing. Ian was super helpful, knowledgeable, kind and considerate. He made the application process so easy and was available if I had any issues. The admin team were quick and thorough. These guys honestly have such amazing mortgage service, it way exceeds most of the larger high street mortgage lenders. I wouldn’t hesitate to recommend them. Reviewed on: 22nd October 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. We have a great Mortgage Team here at Bath Building Society and glad everyone in all areas from Ian in sales through to our operations team were able to assist. Ben Hutchings, Head of Mortgage Sales Response date: 24th October 2022

great service, helpful and knowledgeable

Great service, from the first person I spoke to the re-mortgage has been problem free and easy. High recommend. Reviewed on: 19th October 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I'm glad we were able to assist and appreciate the recommendation. Ben Hutchings, Head of Mortgage Sales Response date: 20th October 2022

Professional and personal, first class in all aspects.

A refreshing change to be a customer of an organisation that clearly see its members as individuals. How nice to be able to talk to somebody on the phone without having to go through countless menu options. Queries always dealt with promptly and with clarity. I would highly recommend. Reviewed on: 13th October 2022

Reply from Bath Building Society Thank you Mr Hawley for taking the time to post this 5 star review. We’re committed to providing the highest level of service to our customers as all times so this is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 14th October 2022

What you are offering is amazing

Thankyou so much for offering the Buy for Uni mortgage Reviewed on: 12th October 2022

Reply from Bath Building Society Thank you, this is great to hear. We do pride ourselves in offering these niche mortgage products. I wish you well in your studies. Ben Hutchings, Head of Mortgage Sales Response date: 12th October 2022

Nick was prompt and knowledgeable

really good quick service, very refreshing Reviewed on: 11th October 2022

Reply from Bath Building Society I will pass on your kind feedback to Nick and I'm glad we were able to provide a good quick service for you. Ben Hutchings, Head of Mortgage Sales Response date: 12th October 2022

Outstanding customer service

Mortgage processed quickly and efficiently despite a couple of non-standard details in the application. Excellent personal attention from staff throughout. Reviewed on: 10th October 2022

Reply from Bath Building Society Thank you for providing this feedback and I'm glad we were able process the mortgage quickly for you. Your comments are really pleasing to hear. Ben Hutchings, Head of Mortgage Sales Response date: 11th October 2022

Professional service

Smooth application process, responsive and friendly staff, would recommend your services. Reviewed on: 1st October 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 3rd October 2022

Fixed rate query

Understandably the fixed rates have been pulled but the chat function and assistance was very handy. Reviewed on: 28th September 2022

Reply from Bath Building Society Thanks you for taking the time out and providing this feedback. I'm glad the chat function was of assistance. Ben Hutchings, Head of Mortgage Sales Response date: 29th September 2022

Excellent service.

Had a complicated FTB case to place and needed guidance through the application process. Ben Hutchings (head of mortgages) and his team were very helpful and easy to deal with. Mortgage offer has now been received meaning very happy customers and a very happy mortgage adviser. Reviewed on: 21st September 2022

Reply from Bath Building Society Rob, thanks for your feedback and glad we could help out with a complicated case for you. I will pass on your feedback to the team. Ben Hutchings, Head of Mortgages Response date: 22nd September 2022

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