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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.79 (379 reviews)

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4.79

Based on 379 reviews, last reviewed 26th Feb 2026

150% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Great live chat service from Tom at Bath BS Great live chat service and Tom was quick to answer and knowledgably Reviewed on: 26th February 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (379)

Easy and quick online chat would use again.

Easy and quick online chat would use again. Reviewed on: 26th January 2024

Reply from Bath Building Society Hi Jack, thank you for taking the time out and using our online chat facility. This is great to hear and glad you will use it again. Ben Hutchings, Head of Intermediary Mortgage Sales. Response date: 2nd February 2024

this is my first time using bath bs

this is my first time using bath bs and Oliver has been so helpful as i had technical problems submitting the application and he added the information to the application for me Reviewed on: 23rd January 2024

Reply from Bath Building Society Thank you Jane for taking the time out and leaving this review. I'm glad Oliver was of assistance here and able to help. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 24th January 2024

My experience has been okay.

My experience has been okay. Nothing to write home about, but okay. Reviewed on: 17th January 2024

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. It's really appreciated. I would be interested to see where we can improve your experience dealing with us. Feel free to contact me on [email protected]. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 18th January 2024

New mortgage application - very professional

Professional and helpful staff from start to finish. Process was quick and easy. Getting through to staff and receiving quick resolutions/decisions was very good. customer responsiveness was excellent. Reviewed on: 10th January 2024

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. This is great to hear. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 11th January 2024

remote chat

spoke remotely to Nick ,was extremely helpful.Answered all my queries Reviewed on: 3rd January 2024

Reply from Bath Building Society Thanks for your kind words, I'm pleased you've managed to get the answers you were looking for. I'll pass your feedback onto Nick. Kyle Greck, Head of Direct Mortgages & Proposition Response date: 5th January 2024

Helpful and informative

Nick was very quick and provided clear responses. Reviewed on: 15th November 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. This is great to hear and glad Nick was able to assist. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 16th November 2023

Straight forward and simple

Each stage happened in the timescale set out at the start of the process and these were fully explained at the outset. Reviewed on: 1st November 2023

Reply from Bath Building Society Hi John, Thank you for taking the time out and leaving this review. This is great to hear. If there is anything else you need you know where we are. Ben Hutchings, Head of Mortgage Sales. Response date: 1st November 2023

Excellent Client Service

Bath Building Society are responsive, polite and professional- highly recommended. Reviewed on: 31st October 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this review. Ben Hutchings, Head of Mortgage Sales. Response date: 1st November 2023

Helpful and friendly service

Our mortgage application for a Buy for Uni mortgage was made all the easier with help from our mortgage adviser at Bath Building Society - Ian Birch, who was unfailingly helpful throughout. Reviewed on: 24th October 2023

Reply from Bath Building Society Thank you Sarah for providing this feedback. This is great to hear. I will let Ian know accordingly and I know he will be pleased. Ben Hutchings, Head of Mortgage Sales Response date: 25th October 2023

Mortgage lender review

Bath are a well organised Building Society and very easy to be engaged with. Reviewed on: 19th October 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 20th October 2023

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