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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (307 reviews)

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4.70

Based on 307 reviews, last reviewed 19th Jun 2025

18% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Quick fast response found out what i needed to in se... Quick fast response found out what i needed to in seconds Reviewed on: 19th June 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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Bath Building Society Mortgages reviews (307)

Amazing specialist lender!

Bath are a great specialist lender, who have their customers at the heart of everything they do. 10/10 would recommend. Reviewed on: 10th February 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear and appreciate you recommending us. Ben Hutchings, Head of Mortgage Sales Response date: 10th February 2023

wonderful young man Oliver delight to chat to and his contact broker Nick equally wonderful clear and open - really fast service - delighted

oliver and nick - great people to chat too both need a 50% pay increase Reviewed on: 9th February 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I note your kind comments and I'm sure they will be delighted to hear that they have provided a great service. Ben Hutchings, Head of Mortgage Sales Response date: 9th February 2023

One in a million.

When we true to get our first mortgage no one would look at us then we went off to Bath Investment Building Society and had a chat. The lady who I can’t remember her name reassured us and asked us to prepare a spreadsheet of our outgoings and incomings etc. this was a non-traditional approach and very welcoming. We went off and carefully prepared our report and a good case of why Bath Investment Building Society should give us a mortgage. She went through all the figs carefully and within one week we had an offer. We understand there was a risk here but they took it. Since our first mortgage in 1989 we’ve had 5 mortgages with Bath and ar happy to say we are now mortgage free. Thank you for believing in us and giving us a chance to get on the property market. We are forever grateful. Debbie and Patrick Batheaston Reviewed on: 8th February 2023

Reply from Bath Building Society Thank you Debbie & Patrick for taking the time out and providing this feedback. This is great to hear from long standing customers like yourselves and I'm so glad we have been able to help over the years. We at the Society wish you all the very best. Ben Hutchings, Head of Mortgage Sales Response date: 9th February 2023

Unique product range

A good range of products to fit the most unique set of requirements. Fantastic Reviewed on: 8th February 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. We do pride ourselves on providing great niche mortgage products to assist where we can. Ben Hutchings, Head of Mortgage Sales Response date: 9th February 2023

Remortgage

Very easy process to remortgage by btl over to Bath. My advisor was great throughout the process, he was very knowledgeable and professional. Reviewed on: 1st February 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback, this is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 2nd February 2023

Very helpful service

My chat request was answered very quickly, and clear answers were given. Nick was extremely helpful and pleasant. Reviewed on: 27th January 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I'm glad Nick was able to assist you and will pass on your comments. Ben Hutchings, Head of Mortgage Sales Response date: 30th January 2023

Good product but time-consuming

The mortgage advisor at Bath (Ian Birch) was excellent and always responded immediately to any questions. I cannot rate him highly enough! Once the application was submitted however, the process became more arduous. For example my husband and I were asked for a signed gift letter, this had already been submitted. We were also asked for statements for an account that we didn’t have - turned out that this was our daughter’s account and the request should have been sent to her. It also wasn’t made clear at the initial application that screen shots would not be acceptable - if this had been stated it would have saved a lot of time. And the whole process took so long that we were requested to provide yet more bank statements as the ones that had been submitted were out of date! It also would have been helpful to be informed via email that our mortgage offer had been made, as with the postal strike it took several days to reach us and the sellers were getting anxious. Reviewed on: 12th January 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I will pass on your kind comments to Ian. Please accept my apologies if we asked for information again and the time that it took to get you a mortgage offer. Sometimes it can be out of our hands but we are always looking at ways to speed up and improve our services with our customers. I wish you well for a speedy completion. Ben Hutchings, Head of Mortgage Sales Response date: 13th January 2023

Bit of a problem but sorted very quickly by talking to the right man!!

I had some problems getting documents I needed to do with my Buy to Let mortgages. This was due to either misunderstandings, or lack or knowledge or training. After several failed attempts I phoned Ben Hutchings who had helped me in the past, he put wheels in motion and sorted immediately even though it wasn't really his responsibility. Thank you Ben!!! Reviewed on: 11th January 2023

Reply from Bath Building Society Thank you for taking the time to share this feedback Paul. We know Ben will always go out of his way to help when he can so it's great to know that's appreciated, we'll definitely pass your comments on. Jo Gillow, Digital Communications Manager. Response date: 12th January 2023

Efficient, Helpful and Contactable

We have just completed our re-mortgage to the Bath Building Society. Our first very positive experience was that the mortgage deal we were offered in September '22 was the deal we now have in January '23 - a period when the mortgage market dramatically changed and where mortgage products and offers in principle were being withdrawn. We found the underwriting process efficient and thorough which is, frankly, reassuring. However, the stand out feature for us was the ability to communicate with members of the mortgage admin team, quickly, by telephone or email, who were able to deal with our enquiries there and then and when they couldn't actually got back in contact with us within a few hours with the answer. This has not been our experience with other financial institutions. It's also worth noting how friendly and courteous everyone we have come into contact with has been. Reviewed on: 5th January 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. We do pride ourselves on being able to provide good service and that's the benefit of dealing with a small Society. Thanks again. Ben Hutchings, Head of Mortgage Sales Response date: 6th January 2023

Generally so so ...

The online chat function was brilliant and I got the answer I was looking for. However the experience I had setting up this mortgage was not great and my advisor complained formally. The issue generally surrounded the slow pace at which the application was reviewed and we almost lost out on our property. That said, the online chat was great and I hope my opinion continues to change. I appreciate it's a tricking time. Reviewed on: 5th January 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Feel free to contact me on [email protected] if you wish to talk about the experience you had about the slow process. We are always looking to improve the way we work. I'm glad the online chat function was able to assist and this can be useful in busy periods. Thanks again. Ben Hutchings, Head of Mortgage Sales Response date: 6th January 2023

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