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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (346 reviews)

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4.76

Based on 346 reviews, last reviewed 22nd Dec 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Excellent all round Service From first registering an interest online in order to re-mortgage my property, the service has been fast and very professional. My Mortgage adviser, T... Read more Reviewed on: 22nd December 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (346)

So quick on Instant Chat

Immediate response from the agent - Called Nick. Answered all my Questions relating to BTL Mortgage. Reviewed on: 19th July 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 20th July 2023

Fast easy means of contact

Thank you for your speedy and professional response Reviewed on: 17th July 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback, this is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 18th July 2023

Excellent

We have a number of Buy-to-Let mortgages with you and as before staff have been prompt and easy to deal with. Reviewed on: 12th July 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. This is great to hear as we very much value your custom. Ben Hutchings, Head of Sales Response date: 13th July 2023

Very efficient chat function

I wanted to start a remortgage application and used the instant chat function to get the process started. It was very quick and easy, I downloaded the application form and fact sheet within in minutes of starting the chat. Reviewed on: 11th July 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. I'm glad you found it quick and easy. Ben Hutchings, Head of Mortgage Sales Response date: 12th July 2023

Excellent product, Professional service

We applied for a "Uni-Mortgage" and from the outset meeting we had with Tim Randall the introduction, details of the product and the application process was clearly, articulately and professional explained to us. Throughout the whole process from initial meeting to offer letter Tim supported us through the entire process and had an accurate understanding of our situation, his commitment to navigate us through the application process was stead-fast & professional, which was greatly appreciated, he has an impressive work ethic & tenacity and is a credit to Bath Building Society Thank-you Tim Reviewed on: 6th July 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this review. This is really good to hear. I will pass this on to Tim and I'm sure he will be pleased with the support and assistance he has given you together with this feedback. Ben Hutchings, Head of Mortgage Sales. Response date: 12th July 2023

Uni Mortgage

Good Support and provided all required information Reviewed on: 4th July 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. Hopefully we will be able to assist should you decide to proceed. Ben Hutchings, Head of Mortgage Sales Response date: 4th July 2023

Preliminary chat for mortgage

Very helpful and on point. Thanks! Reviewed on: 3rd July 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 4th July 2023

Pleasure to deal with

Have just dealt with the Bath Building Society for the first time in many years and have been really impressed with their professionalism and courtesy. Special mention to Ingrida who dealt with our delay in submitting the Certificate of Title in a calm and friendly manner and who ensured that funds were released in time for completion. Shame all borrowers don't use you!! Reviewed on: 26th June 2023

Reply from Bath Building Society Thank you for your 5 star feedback. We really appreciate you taking the time to comment. I will pass your feedback on to Ingrida. Many thanks, Nicola Rees, Head of Mortgage Operations. Response date: 27th June 2023

Slow to act and respond

Quite possibly the worst mortgage experience in our lives. My wife and I are purchasing a property and the slow response times of Bath and inability to keep to service levels was quite shocking, at one point risking the transaction as our vendor started to lose patience. The BD manager admitted that staffing issues were leading to delays, but there was no proactive communication of such delays until deadline after deadline was missed. The whole mortgage process took over 3 months to conclude. Reviewed on: 23rd June 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I am sorry we have not met your expectations on this occasion and apologise for any delays to your application with us. Would it be possible to contact me directly at [email protected] as I would be interested to have a look into this for you. Ben Hutchings, Head of Mortgage Sales Response date: 28th June 2023

Efficient

Fairly efficient Building society when comes to new mortgage process. Reviewed on: 23rd June 2023

Reply from Bath Building Society Thank you for taking the time out and leaving a review. All feedback is valuable to us and glad to hear we have been efficient in our processes. Ben Hutchings, Head of Mortgage Sales. Response date: 28th June 2023

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