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Bath Building Society: Mortgages reviews

4.70
Based on 265 reviews, last reviewed 13th Jan 2025
13% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
6%
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3%
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1%
See only 1 star reviews
4%

Latest highest rating:

5

Really helpful Tim, as Mortgage Advisor for Bath Building Society, was so helpful. Reviewed on: 8th January 2025
Jeff 's avatar
Jeff

Latest lowest rating:

2

Decent product, painfully slow process No problem with the product offered by painfully slow process that ended up failing to complete because the vendor's circumstances changed in the mean... Read more Reviewed on: 6th October 2024
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Julian T

About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

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Bath Building Society Mortgages reviews (265)

What you are offering is amazing

5
Thankyou so much for offering the Buy for Uni mortgage Reviewed on: 12th October 2022
Reply from Bath Building Society Thank you, this is great to hear. We do pride ourselves in offering these niche mortgage products. I wish you well in your studies. Ben Hutchings, Head of Mortgage Sales Response date: 12th October 2022
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Bath Building Society

Nick was prompt and knowledgeable

5
really good quick service, very refreshing Reviewed on: 11th October 2022
Reply from Bath Building Society I will pass on your kind feedback to Nick and I'm glad we were able to provide a good quick service for you. Ben Hutchings, Head of Mortgage Sales Response date: 12th October 2022
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Bath Building Society

Outstanding customer service

5
Mortgage processed quickly and efficiently despite a couple of non-standard details in the application. Excellent personal attention from staff throughout. Reviewed on: 10th October 2022
Reply from Bath Building Society Thank you for providing this feedback and I'm glad we were able process the mortgage quickly for you. Your comments are really pleasing to hear. Ben Hutchings, Head of Mortgage Sales Response date: 11th October 2022
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Bath Building Society

Professional service

5
Smooth application process, responsive and friendly staff, would recommend your services. Reviewed on: 1st October 2022
Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 3rd October 2022
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Bath Building Society

Fixed rate query

5
Understandably the fixed rates have been pulled but the chat function and assistance was very handy. Reviewed on: 28th September 2022
Reply from Bath Building Society Thanks you for taking the time out and providing this feedback. I'm glad the chat function was of assistance. Ben Hutchings, Head of Mortgage Sales Response date: 29th September 2022
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Bath Building Society

Excellent service.

5
Had a complicated FTB case to place and needed guidance through the application process. Ben Hutchings (head of mortgages) and his team were very helpful and easy to deal with. Mortgage offer has now been received meaning very happy customers and a very happy mortgage adviser. Reviewed on: 21st September 2022
Reply from Bath Building Society Rob, thanks for your feedback and glad we could help out with a complicated case for you. I will pass on your feedback to the team. Ben Hutchings, Head of Mortgages Response date: 22nd September 2022
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Bath Building Society

Tom was very helpful

5
I was looking to find out more about a rather niche product, but Tom was very quick, professional, and helpful. I would thoroughly recommend him. Reviewed on: 16th September 2022
Reply from Bath Building Society Thank you for the feedback and glad Tom was of assistance. I will pass on your comments to him. Ben Hutchings, Head of Mortgage Sales Response date: 20th September 2022
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Bath Building Society

Excellent on live chat, not good at returning calls

5
Having used Bath for the first time, they could do with making their system more user friendly. Reviewed on: 16th September 2022
Reply from Bath Building Society Thank you for providing this feedback. I will pass this on so that we can look to improve our service. Ben Hutchings, Head of Mortgage Sales Response date: 20th September 2022
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Bath Building Society

Nick helped quickly

5
Nick called me which was a nice touch and we resolved the query quickly, so really efficient for us both Reviewed on: 15th September 2022
Reply from Bath Building Society Thank you for the feedback. I'm glad Nick was able to get in touch with you to resolve your query. We always look to give the best possible service to our customers. I will pass this on to him. Ben Hutchings, Head of Mortgage Sales Response date: 20th September 2022
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Bath Building Society

Communication

3
Communication is not very great, however when through to chat with someone they were helpful. They didn't have my email address on the system to request additional documents from me, despite communicated via email while initiating the process of mortgage application. so clear gap in departments. Reviewed on: 14th September 2022
Reply from Bath Building Society Thank you for your feedback, we do appreciate this. We are always looking to improve our service and clearly we didn't meet our normal standards this time. I will forward this on so that we can look into. Ben Hutchings, Head of Mortgage Sales Response date: 20th September 2022
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Bath Building Society

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