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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.7 (332 reviews)

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4.73

Based on 332 reviews, last reviewed 19th Oct 2025

21% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Customer service exceptional Ian Birch was exceptionally helpful as were his colleagues. Their customer service was brilliant and we would definitely recommend to family and frie... Read more Reviewed on: 11th October 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Mortgages reviews (332)

Excellent product, Professional service

We applied for a "Uni-Mortgage" and from the outset meeting we had with Tim Randall the introduction, details of the product and the application process was clearly, articulately and professional explained to us. Throughout the whole process from initial meeting to offer letter Tim supported us through the entire process and had an accurate understanding of our situation, his commitment to navigate us through the application process was stead-fast & professional, which was greatly appreciated, he has an impressive work ethic & tenacity and is a credit to Bath Building Society Thank-you Tim Reviewed on: 6th July 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this review. This is really good to hear. I will pass this on to Tim and I'm sure he will be pleased with the support and assistance he has given you together with this feedback. Ben Hutchings, Head of Mortgage Sales. Response date: 12th July 2023

Uni Mortgage

Good Support and provided all required information Reviewed on: 4th July 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. Hopefully we will be able to assist should you decide to proceed. Ben Hutchings, Head of Mortgage Sales Response date: 4th July 2023

Preliminary chat for mortgage

Very helpful and on point. Thanks! Reviewed on: 3rd July 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 4th July 2023

Pleasure to deal with

Have just dealt with the Bath Building Society for the first time in many years and have been really impressed with their professionalism and courtesy. Special mention to Ingrida who dealt with our delay in submitting the Certificate of Title in a calm and friendly manner and who ensured that funds were released in time for completion. Shame all borrowers don't use you!! Reviewed on: 26th June 2023

Reply from Bath Building Society Thank you for your 5 star feedback. We really appreciate you taking the time to comment. I will pass your feedback on to Ingrida. Many thanks, Nicola Rees, Head of Mortgage Operations. Response date: 27th June 2023

Slow to act and respond

Quite possibly the worst mortgage experience in our lives. My wife and I are purchasing a property and the slow response times of Bath and inability to keep to service levels was quite shocking, at one point risking the transaction as our vendor started to lose patience. The BD manager admitted that staffing issues were leading to delays, but there was no proactive communication of such delays until deadline after deadline was missed. The whole mortgage process took over 3 months to conclude. Reviewed on: 23rd June 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I am sorry we have not met your expectations on this occasion and apologise for any delays to your application with us. Would it be possible to contact me directly at [email protected] as I would be interested to have a look into this for you. Ben Hutchings, Head of Mortgage Sales Response date: 28th June 2023

Efficient

Fairly efficient Building society when comes to new mortgage process. Reviewed on: 23rd June 2023

Reply from Bath Building Society Thank you for taking the time out and leaving a review. All feedback is valuable to us and glad to hear we have been efficient in our processes. Ben Hutchings, Head of Mortgage Sales. Response date: 28th June 2023

Chocolate teapot comes to mind

As a joint mortgage holder I have no access to any of the mortgage information. I am not able to access the mobile app as it doesn't recognise me and they dont do online banking. They have however confirmed that if the primary mortgage holder defaults they will then contact me (after my credit rating has been affected). Overall my experience with them and their customer service has been very poor. Reviewed on: 20th June 2023

Reply from Bath Building Society Thank you for taking the time to leave this feedback. I am sorry to hear that your experience with the Society has fallen short of our usual service standard. If you could contact us with details of the mortgage account we can try to help you gain access to the mobile app. We are also currently working on an online banking service that should be launched in August. If you would like to discuss this with me so we can try and resolve this for you please contact me on [email protected] Nicola Rees, Head of Mortgage Operations Response date: 21st June 2023

Great service

I contacted the team via the app which was very simple I connected to the wrong department in error but the team got me to the correct person within seconds and arranged someone to call me back. Top service Reviewed on: 12th June 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Glad to hear the app was easy to use and that a member of staff contacted you straight away. Ben Hutchings, Head of Mortgage Sales Response date: 12th June 2023

Personal and helpful!

My query was a little complicated so rather than continue via typed messages, Oliver gave me his number so we could chat it through and move forward to help my client - excellent service! Reviewed on: 8th June 2023

Reply from Bath Building Society Thank you for taking the time out and proving this feedback. This is great to hear and glad Oli was able to assist. Ben Hutchings, Head of Mortgage Sales Response date: 9th June 2023

Helpful as always

From initially receiving excellent advice regarding Retirement Mortgages to responding to queries since, we have always found staff at Bath to be helpful and friendly. Reviewed on: 25th May 2023

Reply from Bath Building Society That's great to hear, thank you for the feedback I'll pass it on to the mortgage team. Ben Hutchings, Head of Mortgage Sales. Response date: 26th May 2023

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