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Jas B

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Review of the Bath Building Society, Mortgages:

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My wife and I remortgaged to BBS

My wife and I remortgaged to BBS with a relatively small mortgage (under £80k) but the underwritering process was unduly lengthy in my opinion given the loan to value (house valued in excess of £500k), but have clean credit file and good income. The process to make overpayments, in my opinion is flawed and should be reviewed. Lastly, the app really did not provide me with much informaiton inc. what over payment allowances were remaining - so really is pretty pointless as I see it Reviewed on: 13th January 2025

Reply from Bath Building Society Hi Jas Sorry to hear that your experience with us didn't meet your expectations. We will take your feedback on the mobile app on board. If you could contact me on [email protected] with your account number and any further information on your experience during your application, I'd be happy to investigate the reasons for the delay you experienced during your application. Many thanks, Kyle Greck, Head of Mortgage Sales Response date: 16th January 2025

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